Pmo director

QUALIFICATIONS PROFILE
Innovative and results-driven professional with extensive years of diverse exper
ience in leading programs, projects, and major strategic initiatives. Highly ana
lytical with demonstrated ability in providing comprehensive project analysis, d
etail design of new processes, new program development / implementation, as well
as development and integration of operating policies and short- or long-term wo
rkforce plans. Skilled with organizational management aptitudes, which include r
equirement definition / evaluation, development, training, and support. Exceptio
nal project leader with a knack for leading, coordinating, and directing all pha
ses of project-based efforts while motivating and guiding teams to success. Demo
nstrated results-driven performance in environments where functional responsibil
ities have been aligned to profit maximization and retention strategies. Articul
ate in English and Spanish.
AREAS OF EXPERTISE
* Six Sigma Green Belt
* Value Stream Mapping
* Project Management
* Interpersonal Relations
* Risk Assessment and Management
* Budgeting / Forecasting
* Personnel Performance Optimization
* Requirements Gathering
* Resource / Strategic Planning
* IT Governance
Notable accomplishments
* Maintained alignment of PLC with the current best practices and closely monit
ored IT projects as well as performance of project managers, which resulted in $
300K cost savings or 87-97% on-budget rate improvement
* Efficiently administered highly complicated projects within time and budget c
onstraints resulting in significant annual savings, including developing an IT s
olution that enabled planning and manufacturing of a single (generic) SKU and fu
lfilled orders using a private label, which generated $700K annual inventory red
uction savings as well as administered sourcing of Armstrong.com website and ser
vers from previously outsourced support in San Francisco, resulting in $240K ann
ual savings
* Thrived at diverting 60% of the customer order service calls from in-person c
alls to web portal through Six Sigma tools and DMAIC principles in receiving Gre
en Belt certification, a project that generated $20K in annual savings
* Successfully maximized business process outsourcing (BPO) mark at Armstrong t
hrough developing contract and administered activities, including business-to-bu
siness (B2B) calls, wholesale-to-retail (WTR) processing, and e-Marketing / busi
ness analytics functions to India that drove annual savings of $300K; prepared c
ontract and led activities that consolidated and outsourced accounting, logistic
s, purchasing, and customer service functions from various locations in Germany,
France, and England
PROFESSIONAL EXPERIENCE
Armstrong World Industries * Lancaster, PA
Manager, Global Project Management Office (PMO) 2008-Present
* Design the Project Life Cycle (PLC) and ensure that the PLC and its templates
are aligned to current best practices while maintaining project efficiencies; P
LC covers policies and procedures for projects in initiation, planning, executio
n, and closure stages
* Govern and provide instructions in the use of all PLC templates, including pr
oject chartering, business requirements documentation, risk analysis, and projec
t status
* Provide proactive leadership and deliver instructions to project managers on
the proper usage of PLC templates
* Closely monitor all IT projects from planning through execution stages and re
gulate issues to avoid over-budget and/or over-schedule occurrences
* Facilitate structured instructional sessions to project managers on the use o
f PLC and PPM tool (Clarity) in support of the PLC
* Oversee all facets of highly complex projects to deliver significant benefits
and savings to the company
* Direct and execute Project Managers Community of Practices where all IT proje
ct managers share and learn best practices and experiences from other profession
als
* Lead all initiatives to align PPM tool with current best practices and IT req
uirements, including resource planning, portfolio development, and program manag
ement
* Closely supervise energies to restructure PLC and SOW processes, which foreca
st a 10% reduction in cycle time in project development when completed
Project Manager, Business Process Outsourcing (BPO) 2006-2008
* Supervised existing business process outsourcing (BPO) relationship with Indi
a
* Maximized BPO opportunities to other areas and improved productivity and savi
ngs
* Minimized operating costs by 10% both in 2007 and 2008
* Executed vendor and contract management to continue strong professional relat
ionship with BPO vendor
* Ensured consistent achievement of service levels through proper coordination
with business owners, vendor management, and IT organization; coordination effor
ts include traveling extensively to both Armstrong and BPO vendor counterparts i
n India and Germany
Commonwealth of Pennsylvania * Harrisburg, PA
Division Director, Department of Public Welfare 2004-2006
* Received increasing responsibilities from the Deputy Secretary for Administra
tion to strengthen the Division of Application Development and Delivery
* Restructured the division to efficiently meet customers' requirements
* Directed an organization consisting of 120 state employees and 80 contracted
employees
* Managed systems that provided $3B in checks and services to the citizens of P
ennsylvania
Consulting Manager, Governor's Office of Administration 1998-2004
* Obtained career advancement to consulting manager in charge of spearheading a
six-person team responsible for conducting consulting studies of significance t
o the Governor of Pennsylvania, the Secretary of Administration, and agency secr
etaries
* Functioned as member of the Management team with the Bureau Director responsi
ble for developing and supporting the bureau's policy and direction
* Led various concurrent projects concentrating on complex inter-agency and ent
erprise-wide programs; developed technical skills, including performance managem
ent, strategic planning, and group process facilitation
Management Consultant, Governor's Office of Administration 1995-1998
* Assigned by the Secretary of Administration to function as management consult
ant in the Governor Ridge Administration
 * Facilitated operational and organizational studies employing knowledge on pro
cess mapping, organizational development tools, workload analysis, and cost / be
nefit analysis
* Closely supervised inter-agency projects
EDUCATION
Master of Science in Business and Finance, John Hopkins University * Baltimore,
MD (G.P.A. 3.83)
Bachelor of Science in Business and Finance, Mount Saint Mary's University * Emm
itsburg, MD (G.P.A. 3.84)
Graduated Magna cum laude ( Ranked #6 in class
PROFESSIONAL DEVELOPMENT
Specialized Training Programs (Business Process Mapping, Value Stream Mapping, C
onflict Management, Group Process Facilitation, Communication, and Executive Pre
sentation)
Six Sigma Green Belt Certification (DMAIC-Define, Measure, Analyze, Improve, and
Control) Fundamentals and Tools
AWARDS / RECOGNITIONS
Armstrong Quick Hit Award, 2008
Manager of the Year-Office of Administration / Department of Public Welfare, 200
6
Executive Excellence Award-Governor's Office of Administration / Bureau of Manag
ement Consulting, 2000