WILLIAM E.

HICKMAN
1129 State Rt. 133 S.
Blanchester, Ohio 45107
wh9e13a0@westpost.net
H: (937) 783-3159, C: (513) 827-2685
SUMMARY
Experienced manager with demonstrated ability to work with multiple teams provid
ing project management and facilities leadership for various industries. Multid
isciplinary background in construction, facilities management, project managemen
t and maintenance management. Hands-on leader with proven abilities in troublesh
ooting teams and processes to provide exceptional external and internal customer
service.
EXPERIENCE
Jones Lang LaSalle Americas 1997 - 2010
Leading outsourced corporate real estate services provider.
Vice President Account PM Lead - Client: SUN Microsystems
Promoted from Program Manager and Global PM Platform Lead
Managed large-scale projects for US, Canada, and Latin American properties
Provided smooth management of P&L, staffing, client relations and day-to-day per
formance
Coordinated global PM processes, resulting in improved consistency for US, Asia
and Europe
Managed client campus and field capital project teams, ensuring on-time delivery
Negotiated national general contractor's contracts, saving thousands in contract
or fees
Annual project budgets in excess of $20MM
Project Director - Client: Kaiser Permanente
Consolidation of administration space for the Hawaii Region
Relocation of approx. 450 personnel with minimal downtime
Remodel of Regional Headquarters and other Administrative locations
Manager New Account RFP Teams - Clients: Northwest Air, Microsoft, V- Customer,
DHL
Performed thorough due diligence for new account RFP responses, improving projec
t start-ups
Developed successful project and property management operating processes and tea
ms
Account Manager - Client: American Financial Realty Trust
Successfully started account by hiring quality team members to support project m
anagement, property management and accounting/administrative functions
Managed overall client property accounts
Developed nationwide portfolio from 3 MM Sq. Ft. to 12 MM Sq. Ft. within two yea
rs
Accountable for account P&L with combined operating budget of $50MM

WILLIAM E. HICKMAN
Northwest Regional Manager - Clients: Bank of America and Microsoft
Managed multiple client accounts in WA, OR, and ID with project budgets of $15MM
to $25MM
Restructured major account project team for administrative and retail locations
, achieving and maintaining the team's annual customer satisfaction rating of 3.
8 out of 4.0
J.W. Galbreath Co./LaSalle Partners 1995 -1997
Outsourced corporate real estate services provider.
Director, Corp./Industrial Services - Client: Mead Corporation
Oversaw all facets of capital project management, real estate and property manag
ement and maintenance issues at 103 locations nationwide, (4MM Sq. Ft.), project
budgets of $10+MM
Managed capital projects nationwide
Mead Corporation 1987 - 1995
One of world's largest paper manufacturers.
Manager Property Management Services
Planned and managed the property management services for Mead World Headquarters
and other Mead owned properties (1MM+Sq. Ft). in the Southwest Ohio area
Recommended new specifications for a $1.2 MM boiler retrofit with a pay back per
iod of 1.6 years in electrical usage and project budget savings over the origina
l budget of 18%
Managed combined budgets, service contracts, projects and maintenance of $5.7 MM
Manager Facilities/Health/Safety - Mead Imaging
Managed division facilities, projects, budgets, vendor contracts and maintenance
of production equipment at the Imaging Division's and Mead Central Research's f
acilities
Implemented Product, Employee and Environmental Safety programs
Team leader for the construction start-up of a $65 MM chemical plant; establishe
d operating systems, managed process control systems, installed and maintained p
roduction equipment.
Vernay Laboratories 1978 - 1987
Journeyman Machinery Repairman/Class AA Industrial Electrician
United States Navy 1970 -1978
Conventional and Nuclear Submarine Service

EDUCATION
Bachelor of Arts in Operations Management, 1993, Capital University, Columbus, O
H

PROFESSIONAL ASSOCIATIONS
Professional member: International Facility Management Association