PETER J.

QUINN
3773 Earl Avenue
Columbus, Ohio 43219
H: 614.472.0018
M: 614.735.2606
pq7ee570@westpost.net
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CIO / CTO
DRIVING THE ADOPTION OF SUSTAINABLE PROCESSESALIGNING OPERATIONS & TEAMS WITH BU
SINESS GOALS
Building Synergy and Consensus Among Teams, Partners, & Business
Creating Robust and Relevant Technology Strategies and Roadmaps
Conducting Due Diligence and Leading Integration in Response to Mergers & Acquis
itions
Defining Effective In-Sourcing, Outsourcing, and Vendor Management Strategies Gl
obally
Highly accomplished executive with a successful 20+year career leading highly mo
tivated IT organizations in designing and delivering robust systems, infrastruct
ure, and solutions to meet constantly evolving business and customer goals and e
nable growth across highly competitive markets.
Innovative change agent with strong transformation, turnaround, and growth leade
rship. Skilled in building, revitalizing, and optimizing organizational structur
es, teams, technologies, and processes to reduce costs, increase quality, enhanc
e on-time delivery, strengthen financial performance, and improve overall servic
e delivery.
Passionate leader with proven ability to motivate, empower, and lead to success.
Skilled in building high-performance global teams sharing common vision and goa
ls.
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CAREER HIGHLIGHTS
NATIONAL COMMERCIAL BANK OF JAMAICA, Kingston, Jamaica, West Indies - 2008 to 20
10
Group Chief Information Officer, Information Technology Division
Chosen to oversee a total transformation and centralization of technologies, tea
ms, and best practices to eliminate downtime, improve processes, and enhance the
on-time delivery of projects supporting the banking, insurance, pension managem
ent, remittance processing, and capital markets businesses for Jamaica and Cayma
ns, and third-party processing operations for clients in Trinidad.
Established a comprehensive 3-year innovation and standardization strategy, buil
t a PMO and revitalized Steering Committee, and fostered a technology and proces
s standardization and consolidation program that improved quality of services gl
obally. Created strategic plan and execution footprint, restructured and central
ized teams, and led the design and execution of a comprehensive data management
strategy, new application architecture, application and infrastructure refresh p
lans, and mobile banking product development solutions. Total oversight for team
of 120 through 6 direct reports.
Key Achievements
* Successfully stabilized and strengthened technology environment within one yea
r. Centralized 3 IT organizations into one, built a Disaster Recovery site, outs
ourced production environment to external managed service provider, and began th
e standardization of disparate hardware, software, and systems.
* Revamped project approval, budgeting, delivery, and management framework to en
sure on-time and within-budget delivery of solutions. Created the 1st objective
enterprise project ranking and resource plan, and implemented quarterly forecast
and monthly release Special Customer Request methodology, increasing transparen
cy of successes and issues leading to increased customer satisfaction.
* Collaborated with external customers and technology team to enhance customer-f
acing technologies for Internet banking products, increasing user experience and
overall customer utilization and adoption.
CITI, Columbus, Ohio - 2006 to 2008
Chief Information Officer, Fund Services; Senior Vice President
Originally brought in by BISYS, a leading provider of outsourcing solutions to t
he financial sector, to orchestrate a
major turnaround of technologies and operations for fund accounting, fund admini
stration, transfer agency, and separate
managed accounts businesses for U.S.-based offices, international funds in Irela
nd, and offshore processing operations in India.
Kept on following acquisition by CITI to oversee the integration and migration o
f technologies to new corporate standards.
Defined new product and technology strategy, restructured support model and team
s, enhanced project delivery processes, established key relationships with third
-party provider vendors, and strengthened nightly production processes that posi
tioned organization for profitable buyout by CITI within one year. Managed IT s
taff of 150 through 6 direct reports in designing, implementing, and ensuring op
timal uptime of systems, services, and environments supporting global clients. D
irected Ireland operations during extended absence of Managing Director.
Key Achievements
* Transformed technology landscape by upgrading all platforms to latest releases
and building out new infrastructure. Migrated support operations from client-ce
ntric model to a functional organizational model, achieving cost savings while i
mproving effectiveness.
* Established a valuable partnership with SunGard and oversaw the creation of su
stainable, reliable nightly production processes, substantially reducing downtim
e and issues.
* Oversaw the in-sourcing of applications development operations, and led team i
n building a Premier Client Portal, enabling the consolidation and dissemination
of key information to key clients.
COMMONWEALTH OF MASSACHUSETTS, Boston, Massachusetts - 2002 to 2006
Chief Information Officer, Commonwealth of Massachusetts
Director, Information Technology Division
Recruited by Secretary of Finance to drive the standardization of technologies a
cross this Fortune 60 size enterprise comprised of 173 executive branch agencies
, 6 constitutional offices, 20 public / private authorities, and 2 branches of g
overnment and universities.
Established, chaired, and led IT Commission Implementation and CIO IT Kitchen Ca
binet in analyzing needs, gaining consensus on vision, and overseeing the execut
ion of strategic technology plan to establish best practices in governance, ITIL
, enterprise standards and architecture, infrastructure, and public / private pa
rtnerships. Directed team of 1,500 IT employees and 450 IT contractors through 7
direct reports in designing, optimizing, and supporting business and financial
applications servicing 90,000 employees and subcontractors, CommBridge informati
on exchange across 63 agencies, messaging systems comprised of 25,000 mailboxes
and 80,000 addresses, and network infrastructure across the enterprise. Managed
a $300 million IT bond fund, a $70 million operating budget, and $800 million in
 IT expenditures.
Key Achievements
* Led the establishment and rollout of technology vision, strategy, and policies
within 5 months of hire, to eliminate disparate systems and processes and ensur
e optimal integration and information access across the enterprise.
* Instituted Open Source Program; founded and chaired the Government Open Code C
ollaborative; and created Communities of Interests framework to create consisten
t, standard solutions across all agencies.
* Developed legislation leading to the creation of the Universal Electronic Tran
saction Act. Introduced technology and framework to authorize electronic signatu
res across correspondence and documents.
* Directed the automation of core workflows for all data center operations, enab
ling the rapid and successful in-sourcing of numerous agencies' data centers int
o a centralized environment.
BOSTON FINANCIAL DATA SERVICES, INC. Quincy, Massachusetts - 1994 to 2001
Chief Information Officer, Global Technology; Division Vice President, Managemen
t Committee
Built an impressive record of achievements for this transfer agent providing aut
omated shareholder recordkeeping and
account processing for mutual fund management companies representing 13.5 millio
n shareholders and 3,200 mutual funds.
Recruited as System Officer (1994-1996), and promoted quickly to Director of IT
(1996-1999), and subsequently to CIO (2000-2001).
Drove a major transformation and standardization of technologies, teams, and pro
cesses that enabled company to expand by 300% within 5 years. Evaluated needs an
d issues, defined 3-year strategic technology plan and execution footprint for a
ll internal operating divisions, and introduced predictable, sustainable busines
s processes to appropriately support customer needs. Held complete responsibilit
y for staff of 250 through 6 direct reports, and direct and indirect budgets of
$58.5 million.
Key Achievements
* Directed the establishment of high-availability network infrastructure support
ing mission-critical CRM, imaging, and workflow systems utilized by 4,000 users
across 6 corporate locations, and 70 domestic and international client sites. So
lution increased profitability across existing client base while enabling the ca
pture of new client business.
* Led cross-functional team in analyzing and strengthening service delivery fram
ework for clients, resulting in an organizational transformation of new product
implementations and directly contributing to 400% growth in size and profitabili
ty within 5 years. Instituted effective production support, testing, and systems
processing standards to improve new business system conversions and decrease ti
me to market.
* Spearheaded a major modernization of core applications, infrastructure, and sy
stems across enterprise environment. Led the build-out of new data center, deplo
yment of the 1st private SONET network, migration of legacy applications to web-
based technologies, and development of eCommerce strategy to enable continued gr
owth.
* Turned around failing processes and technologies for Canada operations within
6 months. Established clear roles and responsibilities, and oversaw the redesign
of technology infrastructure and external technology services, increasing avail
ability and processing of transactions for domestic and offshore mutual funds.
* Championed the complete reengineering and standardization of year-end and quar
terly production processes, enabling the achievement of established service leve
l agreements (SLAs). Instituted Year-End Summit, comprised of technology and reg
ulatory resources, to establish a unified strategy for the appropriate processin
g of statements.
* Built a 2,000-agent call center for New York Life client to support insurance
class action customers within 3 months.
* Created and led a Y2K Project Office and Testing team in planning and ensuring
that all technologies for domestic and international operations were compliant.
Readiness resulted in incremental market share.
* Built organization's 1st dedicated help desk providing Level I and II support
to 1,200 internal and external users. Established standard operating procedures
and best practices for problem analysis, management, and reporting.
BANK OF IRELAND FIRST HOLDINGS, INC. (Currently CITIZENS BANK), Hookset, New Ham
pshire - 1991 to 1994
Senior Vice President, Distributed Technology
Selected into a 4-member technology operations team in response to purchase of F
irst New Hampshire Bank to build an
effective technology platform to enable growth and enable the appropriate manag
ement of bank's assets.
Key Achievements
* Defined strategy for distributed environment, and served as team member of 4 t
hat led the light-switch conversion of all computer applications from silo legac
y systems into a fully integrated IBM Systematics framework, elevating company f
rom $500 billion in losses to $100 million in revenue within 2 years. Championed
the complete modernization and recoverability of branch infrastructure, data co
mmunications, ATM network, and equipment.
* Member of management team credited with planning, recommending, and enabling 4
bank FDIC-assisted takeovers, doubling assets to $4.5 billion, increasing emplo
yees to 2,600, and expanding branch footprint to 114. Strategy resulted in an ea
rlier return to profitability while enhancing company's competitive advantage.
** Previous experience as Specialist E-5, United States Army in Alaska **
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EDUCATION & CREDENTIALS
Master of Management ? CAMBRIDGE COLLEGE
Concentration in Mediation, Negotiation, and Diversity in the Workforce
Affiliations & Achievements
Open Source Center of Excellence Board Member ? Mona School of Business Universi
ty of West Indies, since 2009
Common Systems Architecture Board Member ? Sungard Corporation, 2006 to 2008
Board of Directors ? Massachusetts Technology Development Corporation, 2003 to 2
006
Board of Directors ? Massachusetts Health Data Consortium, 2003 to 2006
Named "One of the Top 25 Doers, Dreamers and Drivers," Government Technology Mag
azine, 2005
Named as one of "The 50 Most Powerful People in Networking" ? Network World, 200
5