Sheela Mary Priya S I

38850 FARWELL DR, Apt# 10B

FREMONT, CA - 94536, US
+1-650-283-3348
+1-510-894-6022
E-mail : sp8a3e52@westpost.net

Summary
* Over 9+ years experience in Software Quality Management with profound knowledg
e in
- Quality Assurance activities
- Process definitions
- Leading Audits (CMMI, ISO, Supplier audits)
- Risk Management
- Customer Handling (Close Customer Interactions for quality/process requirement
s)
- Continuous Improvement activities
- SEI CMMI Level 5 Maturity Models
- ISO 9001 QMS Standard
- Waterfall and Lean & Agile Creation Modes
- Business Analysis
* Worked in different work cultures. Have been on business trips to various coun
tries like Germany, Portugal, Czech Republic for conducting supplier audits, int
ernal assessments (CMMI, ISO, and Site audits), process improvement workshops et
c.
* Certified ISO QMS Lead Auditor (Certified by BSI), Certified Supplier Audit Te
am Leader and Internal Auditor.
* Have extensive experience as an Assessment Team Member (ATM) in several CMMI S
CAMPI assessments and ISO recertification/surveillance audits.
* Participation and providing full support to the teams in ISO re-certification
and surveillance audits.
* Have conducted quite many supplier audits.
* As a Quality Manager have seamlessly handled many Customer Audits.
* Headed the 'Audits and Assessments' function of diverse and a complex software
business unit.
* Had very close customer interactions in all phase of the software development
life cycle.
* Have run many projects to harmonize the internal processes with the customer p
rocesses. Possess very good project and team management skills.
* Lead the CMMI Level 5 Maturity pilot project. In this way have a very deep und
erstanding on the model expectations as well as the practical implementation pro
blems and solutions.
* Have provided Process Consultancy to the customers by supporting them in achie
ving CMMI Maturity Level 2 and 3.
* With experience in handling Process Development and Deployment in the organiza
tion, I have seen different Process Models as 'Process Improvement Tools' from b
oth sides of the table.
* Worked extensively in product development and service development organization
s. Have deep understanding of processes both for software product development as
well as customization projects.
* In depth understanding of software development methodologies like Waterfall Mo
del, Lean and Agile Creation Modes (Scrum), and various stages of SDLC from Requ
irements Analysis to Post Implementation.
* Good experience in the end to end processes and interaction between different
organization like the Sales, Product development, Program management, R&D, Techn
ical Solution, Care etc. Successfully conducted many end to end audits for key c
ustomer projects covering all these organizations. One of these critical audits
was done for a customer project in the verge of swap out. The audit results help
ed the team to quickly take the actions in the right direction which helped in w
inning many more business opportunities from the same customer.
* Champion in executing continuous improvement projects and conducting Continuou
s Improvement Workshops.
* Successfully built two major Key Performance Indicators (KPI's) - Release Roll
out and Feature Penetration in order to reduce the Software Release Upgrade sale
s & maintenance cost and for up selling of the features in the existing networks
. Also created a cookbook to help other business units to reuse the KPI's built.
* Knowledge on the TL 9000 standard, SPICE, EFQM.
* Received many appreciations, awards and have been identified as a key performe
r in the team.
* Good presentation, communication & interaction, decision making skills & highl
y motivated individual and team player. Work independently under general supervi
sion, and enjoy some latitude for initiative and independent judgment.
* Demonstrate flexibility in responding to changes in assignment and job respons
ibility.

Education:
- Master's in Quality Management from BITS Pilani India with a CGPA of 9.09 (in
a scale of 1 to10)
- B.E. Computer Engineering, Manonmaniam Sundaranar University, India
Passed with 81% (First Class with Distinction). Was a University rank holder and
got many proficiency awards

Certifications and Trainings:

- Certified ISO QMS Lead Auditor (Certified by BSI)
- Certified Internal Auditor
- SEI Authorized training course on 'Official Introduction to Capability Maturit
y Model Integration'
- Certified CMM Level 5 Training
- 35 hours Project Management Professional training by PMI
- ISO 9001:2008 Training
- Brain Bench certification for Project Management
- Assessment Team Member(ATM) Training
- Training on Lean and Agile principles and practices
Skill set
Tools:
Project Management Tool - MS Project, PS7, PC2
Web Tools - TWiki, Confluence Wiki
Defect Tracking Tool - RADAR, MMS, Pronto, Fekat
Audit Tracking Tool - Audit Automation System
Requirements Management Tool - DOORS
Process Designing Tool - Visio
Configuration Management Tool - Visual Source Safe, Clearcase
Technology:
- Microsoft Office Professional, including Word, Excel, and PowerPoint
- C, C++, ASP, HTML, Flash, VB Script, VB and Oracle
Professional Experience:
1. Nokia Siemens Networks (NSN), India
Quality/Audit Manager Feb 2008 - June 2010
a) Responsibilities
As a Quality Manager for the NetViewer product program, responsible for understa
nding and actively reporting quality of the product/program, as well as applicab
ility and usage of agreed processes during whole product/program lifecycle and a
cross all functional aspects. Responsible for making quality impacting issues pr
oactively visible to management and in supporting their resolution.
- Definition and follow-up of Quality Strategy and quality targets together with
Product Line Manager, program manager and Program Management Team
- Ensuring and encouraging continuous improvements. Constantly challenging curre
nt processes and practices to improve and remove waste
- Facilitating release readiness check plus risk mitigation
- Coaching for agile practices and agreed processes and helping in Agile Transfo
rmation
o Values and principles
o Working in self-organized teams, cross-functional cooperation
o Agile management practices like Agile planning and estimation, using User Stor
ies
o Handling of collaborators in Agile Development
- Ensuring that commonly agreed processes and practices are followed in the whol
e program
- Facilitating program specific milestone criteria tailoring
- Validating the program deliverables and ensure availability of relevant qualit
y data at milestone declarations
- Facilitating the agreement and assessment of "done-criteria" (both iteration o
r Sprint done and release done)
- Have played the role of Scrum Master in couple of program releases. In this ro
le used Agile Methodologies involving several small development Iterations. My r
esponsibilities included guarding the scrum team from external interference, coa
ching the team on the scrum practices, conducting daily stand up meetings, Sprin
t Iteration break down, planning, assignment, tracking and reviews. Participatin
g in Demos to the Product Owner at the end of sprint iteration. Tracking the spr
int burnt down charts and ensuring high team velocity
- Participating in the team Retrospectives and Scrum of Scrums.
- Facilitating team and organizational learning, coaching Retrospective, Root-ca
use analysis
- Having clear understanding about the quality status of the product at all time
s - and bringing it forward
- Provide Quality Management statement for milestone declarations as needed
- Doing metric analyzes and highlighting the issues
- Tracking customer feedback and actions agreed based on its analysis
b) Responsibilities
As an Audit Manager of NSN BSO Business Unit, Lead Audits and Assessment functio
n of diverse and complex software business unit (distributed in various countrie
s), supervising audit staff on audit engagements; design and execute the audit s
trategy and development of the annual audit program plan. Provide training and c
oaching to internal audit staff. Project Management for the critical continuous
improvement projects.

- Lead Audits&Assessment function of diverse and complex software business unit.

- Design and ensure the implementation of the Audit strategy.
- Lead Auditor for ISO, CMMi, Site and Supplier Audits. Responsible for Audit pr
eparation - Audit plan creation, Audit scheduling, Audit Briefing, Conducting th
e Audit Interviews, Draft and Final Management Presentations and Participating i
n Action Planning Meeting. Results of audit projects are communicated to managem
ent in written reports and oral presentations. Leverage specialized knowledge an
d skills, providing management with insight into their area of subject-matter fo
cus.
- Close interaction with customer and responsible for handling customer audits
- Define audit procedures, including identifying and defining issues, reviewing
and analyzing evidence, and documenting auditee processes and procedures
- Responsible for preparing and maintaining the Audit program plan - Aligning th
e Business Line audit plans to the Audit program plan of the Business Unit and p
rovide input for the development of the company's annual audit plan
- Responsible for audit planning and facilitation for external ISO audits. Act a
s a single point of contact for communications to all external ISO auditors. Par
ticipation and providing full Support to the team in ISO re-certification and su
rveillance audits
- Proactively identify and assess impact of changing business and emerging risks
- Provide Audit Consultation and supervise audit team members on audit projects
- Concept Owner and Moderator of the Audit Community network of the organization
covering all the Business Units and functions. Organize monthly community meeti
ng with participation of auditors across various countries and various business
units of the organization
- Author of the ISO Audit Guide
- Initiated and created 'Mapping of CMMI and Agile practices' to support CMMI fo
r an Agile organization
- Have played the role of the Quality Award Assessor of the organization. Scanne
d many applications and have helped in choosing the finalists for the award
c) Responsibilities
As a Project Lead of Software Business Program - KPI Project was responsible for
the following tasks
- Understanding the project objectives, identification of the stakeholders. Busi
ness Analysis - Increasing the SW Release upgrade sale and up selling of feature
s
- Planning for the project schedules, resources, cost, Project Plan preparation
- Analyzing the sales data, understanding the tools and interpreting the data, r
eview of the data with the relevant stakeholders, building of 2 major KPIs (Rele
ase Rollout and Feature Penetration) and preparation of cookbook on the procedur
e to generate the KPI for other business units
- Milestone review after each Milestone, Weekly status meetings, follow up
- KPI report generation
2. Robert Bosch India Ltd, India
Quality Lead June 2004 - Feb 2008
As Quality Lead, in the Car Multimedia Division of Robert Bosch India Limited (R
BIN) following projects were handled,
- VW RCD Variants includes SW development for VW RCD 200 MP3 and other variants
of VW RCD 200. All the radios are based on the SG2 processor. VW RCD 200 MP3 use
s the BP7-MP3-T drive, thereby eliminating the STA016 decoder on the Radio.
- Opel NGI (New Generation Infotainment) program encompasses a wide range of rad
io variants for Opel Cars. Software development for few of the variants has been
done at RBIN. Some of the variants are designed for Asia Pac (APO) regions and
the others for European countries. Apart from basic features like CD/ MP3/ tuner
, these radios sport various new features such as Rear Seat Audio (RSA); Theft P
rotection; Universal Hands free Phone (UHP); Multipurpose Display. Currently, de
velopment is being carried out at RBIN for the Ratio project with new hardware p
latform for EHU2 variants.
- Fiat Radios This project is a Platform project for the future Fiat Radios. Fia
t199 CD/MP3 radios based on SX2 processor H/W S/W configuration are considered f
or this. BP7 VA drive will be used for CD radios and MP3T drive will be used for
MP3 radios. Fiat radio specific CAN, AUX management, display without the CAP pr
ocessor, display diagnosis, these are some of the new features. This project als
o includes the Maintenance of Fiat199/Fiat194/Alfa939 and Ducato250 CD/MP3 radio
s which are on the SF1 processor i.e. on the previous platform.
- PSA RD4 radios are being developed for Puegeot and Citroen cars. The radios ar
e based on SG2 processor and are completely CAN controlled. The radio comes in f
our models Level 1, Level 2 Basic, Level 2 MP3 and Level 2 Japan and each of thi
s comes with three different front panels.
Responsibilities
- Process definition - Deriving processes, templates and forms.
- Harmonization of Customers Processes with Organization Processes.
- Key player in the roll-out of CMMI Level 5 maturity processes. Participated as
an Appraisal Team Member (ATM) in CMMI SCAMPI Class C Appraisal and implementat
ion reviews.
- Participated in the SPICE Assessment conducted by customers.
- Handled a team of Project Quality Coordinators (team size of 15 members)
- Preparing the project teams for ISO re-certification and surveillance audits.
- Development and Improvement of Quality Management System and continuously moni
tor implementation of QMS. Follow up implementation of corrective actions agreed
upon during Management reviews. Organize preparation and review of QMS document
s. Identify and analyze changes in QMS and take corrective actions.
- Conduct Internal Quality Audits, Work Product Audits, and Baseline Audits
- Metrics collection and analysis. (Development of Metrics Collection Tool)
- Process Capability Baseline Analysis and Report Preparation.
- Configuration Management Activities.
- Providing Training on QMS to the Organization.
- Providing Quality related Presentations to customers.
- Evaluation and Pilot Implementation of Software Configuration Management Tools
.
- Software Quality Assurance Activities like Query Handling, Verification, Proce
ss Database Updation, and Project Closure Analysis.
- Coordination for external reviews.
- Process Optimization - Defined an optimized process for service projects to im
prove Quality and Productivity.
- Worked on Causal Analysis (Fish Bone, Pareto Analysis) and Decision Analysis &
Resolution Techniques.
3. Protonweb Solutions Ltd, India
Developer and SQA Engineer June 2002 - May 2004
Projects Handled
- Dialysis Program Management Dialysis Program Application is developed to redee
m the communication channels to reduce paperwork and save various resources in m
edical organizations. It aims at automating the activities of medical organizati
ons which intern facilities improved productivity, efficiency, and reliable acce
ss of information.
- Mass Communication An application that has the facility to manage template man
agement (create, edit, save, view the templates) and approve the templates. Furt
her it is used for executing the mass mails in different modes such as Email, Di
rect Mail, Fax, SMS modes.
- Messaging system is used to send mail, messages and alerts across intranet and
internet and is connected to the Cradle CRM application. The incidents in Cradl
e application can be attached to the Mail/Messages and sent to a specific user.
The users of the Cradle application can log on to the Messaging system. They wou
ld also be able to track the mails messages and alerts received and sent by them
.
Responsibilities
As a Software Developer,
* Involved in the analysis, design and coding of the system.
* Involved in the preparation of test cases and manual testing.
* Involved in documentation and user manual preparation.
Technology Used: VB Script
As a Quality Assurance Engineer, Involved in following activities of the Project
:
Planning Phase - Deciding the Life Cycle for each Phase of Development, Estimati
on and Review, Review of Plan Documents, Defining Product Quality Goals, Plan to
achieve Product Quality, Risk Management
Design, Development & Testing Phase - Build List preparation, Review Co-ordinati
on, Setting up different levels of Traceability and Ensure Test Reporting.
Release Phase - Release Management and Release Audits.
Post Release Phase - Milestone review after each Milestone, Standard Metrics Col
lection, Metrics Reporting and Analysis, Root Cause Analysis, Defect Prevention,
Effectiveness of DP Measurement, Phase End reporting, Sub process baselines.
Other Activities -
Process Adherence and Control, ensuring implementation of CMMI level 5 Maturity
for the Project Activities, Monthly SQA Audits and Status Reporting (Product Qua
lity and Process Adherence) and Training the team members about Process and Crea
ting Awareness. Involved in the CMM Level 5 Assessment as a Software Quality Ass
urance Engineer and in implementation of the improvement points.
4. Tata Consultancy Services Ltd, India
Developer June 2001 - June 2002
Developed banking software at Tata Consultancy Services, for a leading Nationali
zed Bank namely Indian Bank titled 'Executive Information System (EIS)'. This wa
s designed to give relevant information regarding all their branches to the Mana
gement at all levels. The project mainly dealt with analysis and identification
of Non-Performing Assets (NPAS) in the banking sector. It emphasizes on the need
for early identification and detection of the sick accounts, which are likely t
o become NPAS, if immediate remedial action to nurse them back to health is not
initiated.
In this exercise I have gained a lot of experience in gathering, analyzing and a
ssimilating various information required directly from the customers. In the pre
sent scenario the entire banking sector is perturbed over the mounting NPAS and
needs to be monitored continuously.
Responsibilities
* Eliciting of the requirements with the customer.
* Involved in the analysis, design and coding of the system.
* Also involved in detail documentation for the tool.
Technology used : ASP, HTML, Flash, VB Script and Oracle.