Martha Keith

1670 Makaloa St. Honolulu, HI 96814

Phone (503) 984-1421
Email: mka0ea3a@westpost.net
Objective To use my education, customer service, training, sales, and management
skills to make a quantifiable contribution in a career with an organization tha
t values innovation, rewards hard work, and offers opportunities for personal an
d professional growth.
Education Portland State University B.S. Social Science & Business Administrati
on
Skills Track record of being promoted. Strong ability to use customer service,
client education, relationship building tools, and soft closing techniques to se
ll intangible services to clients making high dollar disposable income decisions
for elective purposes. Numerous professional certifications in the field of es
thetics. Recognized for leading by example and being a hands-on manager. Histo
ry of implementing system solutions to resolve previously recurring problems. C
reation of multiple scripts used for training purposes. Proficient with MS Offi
ce, email/Outlook, internet, and creating and giving presentations.
Experience 2010 - Current Asia Pacific Plastic Surgery, Patient Coordinator H
onolulu, HI
Primary Duties: Act as the liaison for patients considering cosmetic surgery.
Educate prospective clients about their options with the goal of converting them
into patients.
Accomplishments in this Role: Hit the ground running by implementing tiered pri
cing for laser liposuction to incentivize patients to purchase multiple areas at
once and added Monthly Specials to increase non-surgical and product revenue. A
s a result, by my 2nd month of employment, the company had their highest grossin
g sales month of 2010 and by my 3rd month had a record high revenue month in the
5 year history of the practice.
2008 - 2010 VanderVeer Center, Clinical Coordinator Portland, OR
Primary Duties: Administer all medical treatments and manage the clinical staff.
Sales consultant for patients considering esthetic treatments.
Accomplishments in this Role: Was the highest grossing salesperson in 2009. Cr
eated all clinical forms in addition to the policy and procedure manual for each
treatment. Researched new applications, developed procedural guidelines and sa
les materials to implement a previously unused laser in the practice, which resu
lted in significant new revenue by capturing additional acne and anti-aging mark
et share.
2003 2008 Pure Med Spa, District Manager Portland, OR
Primary Duties: Manage all store operations from inventory to payroll, customer
service, and sales. Travel to other locations to train medical, sales, and man
agement staff.
Accomplishments in this Role: Made a company-wide record amount of over $24,000
in sales in one day. Created a working environment that united the two Oregon
locations, fostered learning, and continuously challenged the staff towards incr
emental improvement over time. Assisted in written training material, policy an
d procedure protocols, and the creation of Pure University.
2002 2003 Hollywood Entertainment, Collections Supervisor Wilsonville, OR
Primary Duties: Persuasive and responsive communication and customer service sk
ills in collections. Ability to prioritize tasks, navigate between several desk
top applications, input data, and communicate with customers simultaneously.
Accomplishments in this Role: Promoted from Collections Agent to Supervisor wit
hin three months and given the responsibility of interviewing, hiring, and train
ing new agents.