Henrique J.

Da Silva
29 Linda Lane, Clark, New Jersey 07066
(732) 827.0048
(908) 601.7396
henry_dasilva@yahoo.com

Summary of qualifications
Experienced and high-performing professional with extensive background and exper
tise in developing and leading teams that constantly surpass revenue and sales o
bjectives through effective lead generation, business management, sales manageme
nt, and strategic configuration of resources with project objectives. Highly ade
pt at developing innovative marketing programs as well as managing dynamic and s
olution-based sales teams. Recognized as excellent strategist with outstanding a
bility in formulating business plans and techniques from planning to implementat
ion. Expert at associating business units, functional departments, and business
alliances to enhance performance, maximize profitability, and expand target mark
ets

CORE COMPETENCIES
- Sales Closing
- Product Lifecycle Management
- Multi-Channel Sales
- Sales Training
- Account Management
- Client Retention
- Customer Service
- New Product Introduction
- Promotions / Marketing

PROFESSIONAL EXPERIENCE

SALES / OPERATIONS MANAGER, Reggie’s Roast Coffee ~ Linden, NJ 2009- 2010

- Oversaw and coordinated general operations of the facility, including de
legating duties to subordinates, procuring and controlling supplies, communicati
ng with suppliers and contractors, ensuring general facility maintenance, recrui
ting personnel, developing and executing new procedures to improve efficiency, a
s well as responding to customers’ complaints and issues
- Designed and implemented innovative sales and marketing strategies to ma
ximize business opportunities and expand existing customer base

FINANCIAL SALES CONSULTANT, PNC Bank ~ Newark, NJ 2004-2005

- Developed and maintained strategic and strong business relationships wit
h consumer and commercial clients to increase bottom-line profitability while es
tablishing new business opportunities
- Actively involved in providing banking support to clients encountering t
ransaction intricacies
HIGHLIGHTS:
- Directed all efforts in increasing customer retention rates and customer
satisfaction
- Exemplified sales expertise to acquire and secure new customers with ann
ual deposit amounts exceeding $1M
- Maximized market penetration while reducing advertising costs by determi
ning and utilizing less expensive advertising media

NATIONAL TRAINER-AUDIO, JVC of America ~ Wayne, NJ 2003-2004

- Coordinated and facilitated training seminars toJVC sales teams as well
as demonstrations of JVC’s full audio line to resellers and industry publishers duri
ng national sales meetings
- Researched and developed sales training tools and product demonstrations
for JVC’s sales team and published technical bulletins for all JVC consumer audio
- Rendered logical and presentational support at industry trade shows nati
onwide

TECHNICAL SPECIALIST-Professional Product Division, Sony Electronics, Inc. ~ Par

k Ridge, NJ 1998-2003
- Extended expertise through providing product information and support to
end users, distributors, resellers, and occasionally internal and/or external s
ales professionals in areas of medical, security, digital photography, education
, professional audio, and professional video; troubleshooting and testing produc
t; facilitating presale information support; and offering product functionality
assistance
- Collaborated with marketing and product managers in addressing, research
ing, and resolving product / customer issues and updates
- Played integral duties in the successful launch of digital photography s
ystems in test markets and offered support in conducting trade shows and nationa
l sales meetings
HIGHLIGHTS:
- Successfully reduced product service costs by troubleshooting failures a
nd effectively facilitating end user training
- Efficiently handled and resolved more than 150 product inquiries weekly
- Directed digital video photography product training consisting of 15 to
25 sales professionals per class

EARLIER CAREER
SALES COORDINATOR-Employee Purchase Program, Sony Electronics, Inc. ~ Park Ridge
, NJ 1998-2000
INVENTORY COORDINATOR, The Wiz Distributors, Ltd. ~ Carteret, NJ 1995-199
8

EDUCATION
BACHELOR OF SCIENCE IN MANAGEMENT, Rutgers University, School of Management ~ Ne
wark, NJ
ONE-YEAR CERTIFICATION IN FILM PRODUCTION, New York Film Academy ~ New York, NY

RECOGNITION
Performance Recognition Award, The Wiz Distributors, Ltd.
TECHNICAL ACUMEN
Proficient in Microsoft Office Suites (Word, Excel, and PowerPoint) and Adobe Ph
otoshop