DANIELLE FISHER

250 Wallula Avenue, Butler, Pennsylvania 16001

724.991.0919
Danielle.Fisher@mail.com

IT HELP DESK
Innovative, technically proficient, and results-driven professional with progres
sive experience in leading technology initiatives and streamlining existing busi
ness operations to facilitate major cost savings and productivity improvement. E
quipped with well-developed qualifications acquired from comprehensive experienc
e in diverse areas focusing on project management, sales administration, custome
r service, and systems design. Possess in-depth knowledge of technological busin
ess processes, including service negotiations, maintenance contracts, provisioni
ng, billing, and repairs.
- Adept at providing technical sales support and developing new processes
through ongoing maintenance, defect resolution, and enhancement solutions
- Demonstrate superior problem solving, communication and management skill
s; successful in managing time, prioritizing tasks, and organizing projects to m
aximize revenue
- Proficient in Microsoft Office Suite (Excel, Access, Outlook, Word, Proj
ect, Publisher, and PowerPoint), SQL, Visual Studio, Visual Basic, ASP.NET, and
HTML

AREAS OF EXPERTISE
Systems Development and Implementation Database Management
Project Management Spreadsheet Analysis
Hardware and Software Troubleshooting Customer Service and Interpersonal Relat
ions

PROFESSIONAL EXPERIENCE

AT&T ~ Butler, PA
Retail Sales Consultant May 2010-Present
Utilize exceptional customer service and interpersonal skills in providing clien
ts with solutions based on needs and lifestyles as well as in meeting quotas of
new lines, upgrades, features, accessories, and small business leads.
Notable Accomplishments:
- Demonstrated exceptional performance in executing duties, which resulted
in a high return on completely satisfied customer surveys
- Obtained 100% cash accuracy and participated in continuing sales trainin
g

VERIZON WIRELESS ~ Warrendale, PA

Business Support Coordinator June 2005-May 2010
Assisted in processing equipment orders and global phone orders as well as in pr
esenting global information and rates to provide corporate customers with first
call resolution. Executed price plan changes and feature changes while respondin
g to billing questions. Assumed full responsibility in working on numerous NSA o
ffline projects, such as price plan changes, feature updates, discount updates,
cost center code updates, EVP shell account transfers, and OneVision transfers.
Notable Accomplishments:
- Acquired data certification for the 1st and 2nd quarter
- Received 11 NPS promoter scores for 2008 and recognized as overall perfo
rming for the entire year of 2008
- Gained additional skills and knowledge by completing the Pre-Liaison Rot
ation and all appropriate trainings, such as national account and workflow manag
er trainings, along with working regularly on overflow orders for Warrendale and
Dublin National Accounts
- Recognized as subject matter expert to new hire classes in transition to
business support call taking in May 2008
- Pivotal in the management of projects for the National Accounts Team for
time-sensitive EVP transfers
- Developed quality results by proficiently utilizing all BSC systems
- Part of the MW Troubleshooting Team, Warrendale BSC Data Team, and Stars
Culture Team

NATIONAL CITY BANK ~ Gibsonia, PA

Customer Service Representative Feb-June 2005
Dealt with customer transactions involving deposits and withdrawals while mainta
ining accuracy of cash drawer. Performed tasks proficiently, resulting to attain
ing monthly quota for new accounts and lines of credit.
- Led efforts in meeting sales objectives for new credit card applications
, new checking and savings accounts, as well as personal loans
- Selected to ensure optimal performance of MAC machine

ALDI FOODS INC.~ Butler, PA

Step-Up Assistant Manager Apr 1998-Feb 2005
Efficiently functioned as a traveling manager to fill in for managers in other s
tore locations in the Western Pennsylvania region even on a short notice. Handle
d orders, time sheets, scheduling, store appearance maintenance, and cashier man
agement. Performed diverse tasks, such as holding the key for several stores, re
sponding to store alarms, and training new employees.
- Played a lead role in obtaining the largest sales volume in the Western
Pennsylvania area
- Executed superior administrative skills in training other assistant mana
gers who went on to manage own stores and new cashiers

EDUCATION
Bachelor of Science in Technical Management with Emphasis in Business Informatio
n Systems ~ In Progress
DEVRY UNIVERSITY ~ Pittsburgh, PA
Member, National Honor Society / Sigma Beta Delta
Deanâ⠬⠢s List
Associate of Science in Mathematics ~ 2001
BUTLER COUNTY COMMUNITY COLLEGE ~ Butler, PA
Member, Rho Phi Chapter of Phi Theta Kappa Honor Society
Graduated cum laude