Melanie A.

Horn
124 Farmstead Drive
Lancaster, PA 17603
(717) 285-5478
mha554f8@westpost.net
Highlights of Qualifications:
* Licensed in the State of Pennsylvania for Health, Life and Annuities Sales
* Excellent interpersonal and communications skills
* Ability to handle multiple priorities in a high-energy environment
* Consistently meet and exceed sales quotas
* Accumulated over eight years experience with a major health insurance carrier
Summary of Qualifications:
I am an energetic, dynamic and self-motivated individual, skilled at developing
positive rapport with clients, management and co-workers. I possess the skills
to analyze and diagnose problems as well as the drive to develop and implement i
nnovative solutions. I am able to competently assess job priorities, effectively
working in a highly charged environment. My reputation is one of competence, v
ersatility and sound judgment. My outgoing "Sales and Service" personality allo
ws me to build rapport quickly and my industry knowledge allows me to educate cu
stomers on the ever-changing health insurance marketplace.
Experience:
LCCTC, Willow Street, PA - September 2009 - December 2009
LPN School
PAI Corporation, Lancaster, PA - Summer 2009
Temporary Assignment
As the Benefits Administrator, I assisted with the open enrollment of the group'
s health, dental, vision and life insurance. Health America Health Assurance wa
s the carrier for the health and prescription drug benefits. I also assisted th
e Director, H.R. Director and Financial Director with numerous miscellaneous dut
ies.
Capital BlueCross, Harrisburg, PA - December 2000 - May 2009
As a Sales Executive, I was responsible for sales and service of health, dental,
vision and life insurance for Lancaster, York, Berks, Lehigh and Northampton Co
unties. My history includes relationships with multiple brokers and businesses.
Group size ranged from 10 - 1000+ groups. My sales and service history include
s groups such as Greiner Industries, PAI Corporation, Goodwill Industries, H.R.
Ewell Trucking, Elizabethtown College and High Industries. Additionally, I work
ed closely with the vast majority of brokers in the area.

The Benecon Group, Lititz, PA - September 1999 - December 2000

As a Sales and Service Support Assistant, I handled the Municipal Services divis
ion, which, at the time, I administered and serviced five municipal health insur
ance purchasing cooperatives covering 90 municipalities. My responsibilities in
cluded assisting groups with enrollment, eligibility, claims issues and customer
service. While at Benecon, I earned my Life, Health and Annuities license in t
he State of Pennsylvania.
Coordinet, a Division of Murray Insurance Associates, Lancaster, PA - January -
June 1999
As an Administrative Case Manager, I was responsible for Workers' Compensation c
laims, loss prevention and medical coordination. My primary role was to facilit
ate the communication (once an injury occurred) between the employers, injured w
orkers and the physicians' offices. I was also involved in the adjustment of me
dical claims.
Orthopedic Associates of Lancaster, Lancaster, PA - 1993 - 1999
As an Administrative Assistant with this nine-physician orthopedic practice, I w
as responsible for providing administrative support to two physicians. As liais
on to the doctors and their patients, I coordinated surgeries, pre-admission tes
ting and post-operative follow-up. I handled approximately 50 calls per day, re
sponding to patient questions and concerns. My administrative responsibilities
included coordination of the nine-physician surgery schedule, as well as coordin
ation of all meetings, depositions and travel arrangements.
Pennfield Corporation, Ephrata, PA - 1988 - 1993
Cloverbrook C&D, Inc., Ephrata, PA - 1987 - 1988
Weyerhaeuser Company, Ephrata, PA - 1985 - 1987
Dommel's Hotel, Inc. dba/Your Place Restaurants - Lancaster, PA - 1982 - 1985

Education:
1982 Graduate of Cocalico High School
State of Pennsylvania Health, Life and Annuities license since August 2000
Continuing Educations Courses and Seminars to maintain insurance license
References:
Available upon request