COLLEEN MATTHEWS

3176 Sandia Drive ~ Green Bay, WI 54313

(920) 884-2062 ~ cma622f2@westpost.net

QUALIFICATIONS PROFILE
Highly accomplished and seasoned professional with the ability to handle trainin
g, project management and leadership responsibilities. Instrumental in cultivati
ng positive and enduring relationships with customers. Talented facilitator with
working knowledge of instructional design and Six Sigma. Technical proficiency
in Microsoft Office, Project, Visio, and Lotus Notes.
CORE COMPETENCIES
* Leadership
* Project Management
* Six Sigma Tools
* Skilled Educator and Trainer
* Curriculum Implementation
* Strategic Planning
* Performance Evaluation
* Coaching
* Helpdesk Operations
CAREER HIGHLIGHTS
* Created a training program for trainers on "How Adults Learn".
* Developed technical training materials on overdrafts for the customer service
department.
* Instrumental in setting up daily meetings with upper management regarding dent
al system reports.
* Maintained full responsibility for training over 20 Sales Offices on Underwrit
ing New Business software.
* Delivered corporate training courses on communications including Increasing Pe
rsonal Effectiveness and The Seven Habits of Highly Effective People.
* Created monthly department statistics for Dental billing associates.
EDUCATION & CREDENTIALS
Doctor of Management in Organizational Leadership - University of Phoenix Online
-begins Sept 2010- 2012
Master of Science in Psychology - University of Phoenix Online-Graduated June 20
10 with Honors (GPA 3.87)
Bachelor of Arts in Business Administration - Lakeland College (2003); Graduated
with Honors
Associate Degree in Financial Institutions Management/Supervisory Management - N
ortheast Wisconsin Technical College (1992); Graduated with Honors
Certifications: Ruth Colvin Clark Training and Instructional Design Certificatio
n; Loan Originator License, Life Insurance License, Accident and Health Insuranc
e License, Health Insurance Associate (HIA) designation
PROFESSIONAL BACKGROUND
Rasmussen College-Green Bay Campus (2010-Current)
Adjunct Facilitator-Days and Evenings
* Introduction to Psychology
* Success Strategies
New York Life-Appleton, WI (2008-2009)
Agent
* Sold financial products on a commission basis.

Continued on next page

United Healthcare-Golden Rule Insurance Company-Green Bay, WI (2007-2008)
Supervisor, Learning & Development
* Produced training material on overdrafts, which saved the department over 65%
on overdraft fees.
* Created a one hour participative training program for trainers on How Adults L
earn.
* Prepared material for California Language Assistance Program (effective April
2009).

Humana Dental-DePere, WI (2005-2007)

Billing & Enrollment Supervisor
* Hired and managed 45 employees in daily job tasks.
* Participated in Six Sigma projects to decrease department costs.
* Set up a daily reports meeting with Senior Management to help resolve new syst
em issues.
Humana-Green Bay Service Center-DePere, WI (1989-2005)
Technical Operations Analyst, Helpdesk (1999-2005)
* Consistently took the second highest number of calls and exceeded monthly qual
ity metrics.
Underwriting Trainer (1997-1999)
* Successfully trained 12 new underwriters on the New Business software program.
Customer Service Supervisor/Training Supervisor (1993-1997)
* Served as a member of Corporate Quality team that created Best Known Methods (
BKM) and Subject Matter Expert (SME) roles for the department.
* Created and instituted formal training program for first level associates.
Corporate Trainer/Self Directed Work Team (1989-1993)
* Effectively facilitated the "New Employee Orientation" program for the company
.
* Delivered "Increasing Personal Effectiveness" and "Dealing with Change" course
s.
* Successfully facilitated team building exercises to over 20 teams throughout t
he company.
Additional experience includes:
* Customer Service Rep for Sweetheart Cup - Taking orders and setting up freight
shipments to Hawaii
* Assistant Branch Manager & Teller - Security Bank (Formerly Colonial Savings)
AFFILIATIONS
Bay Area Recreational Campus Executive Fundraising Committee-Secretary
Volunteer - Habitat for Humanity
Member-Evergreen Quilters Society
Former Chairman - Green Bay Soccer Invitational (yearly event with over 100 team
s from 5 different states)
Soccer Fundraising Coordinator (raised over $10,000 the first year I implemented
a new fundraiser)
Member-ASTD (American Society for Training and Development)
Linked-In/Facebook
Teacher Volunteer-Denmark Schools