Richard Luchik

2300 Bethelview Road

Suite 110, Unit 196
Cumming, Georgia 30040
(c) 678-773-8880
(h) 678-965-6741
rla9e6da@westpost.net
________________________________________
PROFESSIONAL EXPERIENCE
TRANSWORLD SERVICES, INC. Atlanta, GA
2009 - 2010
Account Executive
*Developed and managed new and existing accounts
*Provided superior customer service for all clients
TOP SOUTH, INC. Marietta, GA 2006 -
2009
Sales, Service and Marketing Manager
*Achieved territory sales of $3.5M
*Developed and managed new and existing accounts
*Managed collections, advertising, forecasts, budgets, and reporting activities
*Designed marketing programs for commercial and residential construction
*Provided superior customer service for all clients
*Served as Estimator - print review, measure, job cost and assembled presentatio
n binders
*Delegated, supervised, and evaluated staff to assure superior customer satisfac
tion
*Conducted plant tours and product knowledge training for both customers and sta
ff
*Resolved operational and personnel problems
SOLIDTOP SPECIALISTS, INC. Deerfield Beach, FL
2002 - 2006
Sales, Service and Marketing Manager
*Achieved territory sales of $12.9M
*Developed, managed and marketed new and existing accounts, customer service, co
llections, advertising, forecasting, budgeting and reporting
*Provided superior customer service for all clients
*Increased company sales, customer service and profitability
*Communicated with owner operator, expediters, production, installation departme
nts and customers
VALLEY INDUSTRIAL PRODUCTS, INC.Coconut Creek, FL 2001 - 2002
District Sales Manager
*Managed the territory of Florida with sales of $11.2M
*Hired, trained, supervised and evaluated 12 sales representatives
*Provided superior customer service for all clients
*Communicated with sales team, director of sales and corporate office
KAR PRODUCTS, CANADA Calgary, AB 19
96 - 2000
District Zone Manager
*Managed the territory of Southern Alberta with 8 sales representative with sale
s of $10.6M
*Hired, trained, supervised and evaluated 8 sales representatives
*Developed, managed and marketed new and existing accounts
PERFECT FIT MANUFACTURING Calgary, AB
1990 - 1995
Sales Manager
*Managed sales and customer service for Eastern Canada with sales of $8.6M
*Directed product sales, installation and control of prototypes, warranty admini
stration, customer service concerns, marketing and vendor inventory levels
*Provided superior customer service for all clients
*Communicated with CEO, Original Equipment Manufacturers, Automotive
PROFESSIONAL AFFILIATIONS
Member - Roswell Chamber of Commerce
Member - Commercial Network Alliance

SALES/SERVICE/MARKETING MANAGER

Senior level sales and marketing manager with proven results and experience in t
he sale of manufactured products from needs identification to follow up customer
service. Expertise lies in strengthening sales team performance and customer se
rvice. Proven leadership skills include streamlining procedures, maintaining cos
t reductions, and improving profits in highly competitive markets. Exceptional
analytical, strategic problem resolution and needs analysis skills increase comp
any market share and bottom line results.

CORE COMPETENCIES
* Sales Management
* Sales Training & Development
* Inventory Control
* Financial Analysis
* Target Marketing & Penetration
* Negotiation Skills
* Customer Relationships
* Budget Development & Forecasting
* Vendor Management

SELECTED PROFESSIONAL ACCOMPLISHMENTS

Established fabrication and installation method accuracy results. Coordinated w
ith vendors and customers to review product concerns of fit and finish and ident
ify appropriate resolution. Instructed vendors on installation and secured agre
ements to correct installation problems.
IMPACT: Reduced multiple installation attempts 95%.
Trained design team on correct applications for products. Facilitated quarterly
meetings to review product information and conducted sales workshops. IMPACT:
Increased market penetration by more than 90%.
Combined major company logos on product packaging. Assessed the benefits of mar
keting the product with a package displaying two brand name logos and recognized
strength of branding to increase consumer confidence. IMPACT: Exceeded sales
of $1.5M in opening year.
Introduced new products to expand client offerings. Reviewed features, function
s and benefits of new products and focused on low impact cost to building projec
t.
IMPACT: Increased market penetration of building project from 20% to over 82%.
Managed the reduction of account receivables and eliminated utilization of opera
ting capital funding. Trained staff on customer policies and procedures unique
to each vendor.
IMPACT: Collected outstanding receivables, eliminated company subsidizing receiv
ables, reducing internal labor collection cost 40%.
Trained customer service personal to exceed national average. Facilitated weekl
y classroom training sessions to focus staff on customer concerns resolution.
IMPACT: Increased sales 60% within the department and improved customer service
index from 67% to 99.8%.
Increased product penetration from 12% to 93%. Produced marketing materials spe
cific to vendors, trained vendors' staff quarterly to increase brand awareness,
launched customer information group get-togethers IMPACT: Achieved territory sal
es of $12.6M.
Developed and grew new sales channels. Facilitated marketing campaign to new cl
ients, trained sales staff to realize new opportunities, focused on customer urg
ency to enhance customer satisfaction.
IMPACT: Increased sales to $10.6M while maintaining 8 sales representatives.
TECHNICAL APPLICATIONS
Act!, Firefox, Thunderbird, OpenOffice 3, Microsoft Windows XP & 7, Excel, Word,
PowerPoint, Publisher