Job Skills:

Excellent interpersonal, communication, time management and organizational skill

s. Effective listener, decision making and problem solving abilities. Reliable
, determined, patient and able to multitask. Knowledge of Excel, Word, Power Po
int, Outlook and Lotus Notes.
Work Experience
Personal Shopping Assistant/Customer Assistant Manager
9/2007 a" 6/05/09 Best Buy, North Attleboro, MA
Interviewed, hired and trained department personnel. Ensured all employees had
a solid understanding or all HR policies and procedures. Responsible for mainta
ining payroll budget through proper scheduling and tracking of any overtime. Ad
ministered performance appraisals and oversaw personal development of department
personnel. Support achievement of overall organization, district and store sale
s and customer retention goals by assisting in the direction, mentoring, and dev
elopment of department personnel. Educate and communicate thorough weekly and m
onthly business analysis recaps. Coordinate and/or deliver departmental cross-t
raining experiences for team members and other store personnel in order to suppo
rt and maintain a team based , cooperative work environment. Also responsible f
or managing the Sales Operators.
Operations Manager
10/1999 a" 05/19/ 2007 CompUSA, North Attleboro, MA
Handled all Human Resource activities for store personnel. Compiled, computed a
nd submitted weekly payroll. Coordinated recruitment process through on-line re
cruitment system, initiated and tracked drug screening and background checks, c
onducted new hire orientation and training, ensured team member understanding of
all HR policies and procedures and responded to any employee questions and conc
erns, prepared and disseminated various HR reports to appropriate members of ma
nagement, maintained employee records, responsible for benefits enrollment and
team member training, maintained Affirmative Action files/EEOC database, ensure
d timely completion of performance appraisals and processing of raises. Directl
y supervised Customer Service staff including Front End Coordinators and cashier
s. Maintained Cash Office in accordance with company standards. Also responsib
le for all store maintenance issues, obtaining licenses, ordering store supplies
and reconciliation of purchasing card.
Assistant Manager
5/1997 - 10/1999 Hammett's Learning World, North Attleboro, MA
Assisted manager with all functions involved in running a store including interv
iewing, hiring, training and directing activities of team members, selling, orde
ring, inventory and shipping and receiving.
Education
Milford High School - High School Diploma
Awards
Received CompUSA's President's Award. This was an award recognizing team member
s from each region for their outstanding contribution to the company.