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Radiology Technology, MRI, Customer Advocate/Tech Account Manager, Software Quality Engineer/DICOM V&V with 27 years experience looking for a Direct Contributor position.
Radiology Technology, MRI, Customer Advocate/Tech Account Manager, Software Quality Engineer/DICOM V&V with 27 years experience looking for a Direct Contributor position.
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Attribution Non-Commercial (BY-NC)
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Radiology Technology, MRI, Customer Advocate/Tech Account Manager, Software Quality Engineer/DICOM V&V with 27 years experience looking for a Direct Contributor position.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als TXT, PDF, TXT herunterladen oder online auf Scribd lesen
MCKINNEY, TX 75070 PHONE: 972-540-5727 CELL: 408-593-0235 EMAIL: cjaad220@westpost.net SUMMARY Extensive background & successful history in Radiology, DICOM, Technical skills, & troubleshooting with expertise in Radiology to assist in understanding custom er needs. Met and exceeded expectations through following & evolving processes, assisting other team members, and continual support of internal & external customers. Consistently show attention to detail from the customer's vantage point by bringing in personal experiences to relate to client needs. Perform in all capacities in order to show caring and concern for customers and the quality of services & products. Customer first! LICENSES* ARRT #188883 * Certified Radiologic Technologist #RHM46492 * Certified Medical Radiologic Technologist #27811 * Magnetic Resonance Imaging License * Computerized Tomography License * Mammography License * MCP (Microsoft Certified Professional) Operating Systems: > Unix > Macintosh > Microsoft XP > Microsoft 200 > Microsoft NT > Microsoft 98 Software Skills: > Microsoft Office Suite > Adobe FrameMaker > Adobe Acrobat > Visio Professional > Internet Explorer and Netscape and E-mail applications PROFESSIONAL EXPERIENCE StatGroup, LLC, Owensboro, KY Feb - June 2010 MRI Technologist Hospital worked at: VA North Texas Healthcare System - Dallas * Operation of Siemens Magnetom Avanto Syngo platform MRI 1.5T. * Operation of Siemens Magnetom Sonata Syngo platform MRI 1.5T. * Operation of Siemens Magnetom Vision Syngo platform MRI 1.5T. * Operation of Agfa Web1000 v4.1 * Operation of Vista CPRS v1.0.27.90 & Vista CRT v5.2.0 (VanDyke) Philips Medical, Foster City, CA 2007 - 2009 Customer Advocate * Analyzed and resolved customer issues in a timely fashion contributing to the retention of customers. * Followed up on issues with customers via conference calls to address remaining concerns or close escalated customer tickets. * Understood customer clinical workflow requirements in order to prevent or assi st with any future troubleshooting issues. * Maintained an accurate customer account history and manage open issues by prio ritizing issues according to degree of severity, priority type (FDA to customer education), escalated service issues. * Maintained customer relationships by scheduled conference calls or site visits . * Followed documented processes and make recommendations for new processes to en sure workflow or upgrades are efficient and accurate. * Acted as the customer's advocate ("Voice of Customer") regarding improving pro duct knowledge, tech support issues, or any other needs. * Act as the "Voice of Philips" by scheduling software upgrades, ordering hardwa re, recommending changes in contracts, and interpreting company policies for customers. * Maintain a current list of contact information for each customer site in case of any major issue. * Manage product upgrade notifications effectively - namely iSite PACS system - in order for customers to have most recent software version. * Facilitate the coordination of software and hardware upgrades and updates. * Maintain an accurate record of customer interfaces and integrations to communi cate with other departments throughout company. * Facilitate & track project management requirements - hardware expansions, new interfaces, upgrades. Examples are: o Successfully relocated customer data center from one city to another. First t ime ever done within company. o Volunteered to manage other Customer Advocate sites during a leave. o Mentored new/existing project team members. * Monitor customer storage requirements and other architectural needs, such as n ew hardware, to ensure successful site growth. SUPERIOR MEDICAL STAFFING, Dallas, TX 2007 - 2010 MRI Technologist, [Clinic owned by Advanced Imaging Resources (AIRCO)] McKinney Open MRI McKinney, TX * Operation of Hitachi 0.3T version V4.5U * Operation of Fusion RIS (Merge eMed) v3.02.0013 * Operation of NovaPACS Administration Console v6.0.197.0 INVICTUS MEDICAL SOLUTIONS, Dallas, TX 2006 - 2007 MRI Technologist (Clinic owned by MedTel International Corporation) Wide Open MRI Corsicana, TX * Operation of Philips Panorama 0.6T Release 5.2 * Operation of Merge eMed - eFilm Workstation 2.1.2 * Operation of eRMS - enterprise radiology management system version 5.3 US, eRM S Navigation CLUB STAFFING, INC., Boca Raton, FL May - Sept 2006 MRI Technologist Hospital & Clinics worked at: Trinity Mother Frances Health System, Tyler, TX * Operation of Siemens Magnetom Avanto Syngo platform MRI 1.5T. * Operation of Siemens Magnetom Espree Syngo platform MRI 1.5T. * Operation of Siemens Leonard VD10B Syngo * Operation of TDS Eclipsys series 7000 v2.4.0.0 * Operation of Fuji Medical system's Synapse Flexirad v3.0.0 MR -001, -002, -004 Health Park Plaza, Tyler, TX * Operation of Siemens Syngo platform MRI 1.5T Mobile Trailer System o Traveled to other clinics associated with Trinity Mother Frances Health System . (Tyler, Lindale, Corsicana) * Operation of Siemens Syngo platform MRI 1.5T Health Park Plaza stationary syst em STONEBRIAR MEDICAL IMAGING, Frisco, TX 2005 Staff MRI Technologist * Operation of Siemens Syngo platform MRI 1.5T. * Operation of VizteK PACS & RIS systems Eastman Kodak/Cemax-Icon (Fremont,CA & Dallas,TX Facilities) 1999-2005 DICOM V&V Engineer / Software Quality Engineer/Coordinator * Past year was on 5 core teams for new products in the specialty areas, Mammogr aphy, RT, Orthopedics, System 5, standalone workstations. Personally asked by h ead of R&D because of my radiology background & expertise. * 2003 completed the second highest total of connectivity's on the team, & one o f the highest totals in a year for an individual in the group's history. * Collected important data from OEM's to help in development of new products. He lped make sales in the new specialty areas. * Validations included working with PACS systems, Archives, workstations,DO, Cap ture, & Print. Specialty in PACS arena. * Trained team members to better understand radiology & display evaluations. * Worked closely with Trade Trial (beta) sites for installations/validations. * Internet testing in Kodak DICOM V&V lab with various OEM's. * Traveled to customer sites for V&V connectivity/troubleshooting. * Shortened test procedures in MRI/CT phantom scanning helped customer's time sc hedule. Revised STP procedures for DICOM team both in US & Italy. * Consistently increasing my knowledge of the DICOM standard. * Worked closely with R&D, Sales, Marketing, Service Engineering, Technical Supp ort Center, QA, OEM's & customers. * Took charge of the complete moving of the DICOM V&V lab from the Fremont facil ity to the Dallas facility. * Upon relocating to Dallas facility, took on the responsibilities of management related issues during the move along with all related System 4 issues for the f irst year. * Coordinated site visits for installations/validations during the beginning of the move to Texas. Coordinator for Fremont OTHER PROFESSIONAL EXPERIENCE SONY ENTERTAINMENT, Foster City, CA 1998 PC Tech Internship SETON MEDICAL CENTER, Daly City, CA 1996 - 1998 MRI Technologist REDWOOD CITY MRI, Redwood City, CA 1994 - 1996 SAN JOSE IMAGING CENTER, San Jose, CA 1995 - 1996 MRI Technologist TRI-CITY IMAGING, Fremont, CA 1990 - 1995 Chief Radiologic Technologist PENINSULA DIAGNOSTIC, INC., Burlingame, CA 1987 - 1990 MRI/CT Technologist CAMINO MEDICAL GROUP, Sunnyvale Medical Center, (Sunnyvale, CA) 1983 - 1987 Radiologic Technologist EDUCATION Associate of Science Degree in Radiology Technology, Foothill College, (Los Altos Hills, CA)