Jaime C.

Castro
409 Stotts Avenue
El Paso, TX 79932
Residence: (915) 833-9564
Mobile: (915) 892-7200
email: jcac57ee@westpost.net
CAREER SUMMARY
Highly people-centric, results oriented, and emotionally intelligent senior mana
gement professional with diverse background and progressive responsibilities in
new product development, plant, divisional, and quality management seeks opportu
nities to meet and / or exceed goals and objectives of an innovative and quality
-focused organization. Key areas of expertise include:
*Multi-Plant Experience *Strategic Planning
*Senior Managerial Leader *Growth Strategies
*Cost Reductions *Turnaround Management
*P & L Responsibility *Lean Manufacturing
*ISO 9000 Certifications *Six Sigma
*Production and Inventory Management *Quality Management
*Multi-Plant Division Functions / Growth Strategies: Skilled in managing operati
ons/departments (Electronic, Plastic Injection Molding and Consumer Appliance ma
nufacturing) in different sites and effectively brought about change and profita
bility in plant operations overseeing all quality functions and test services.
*Proven Record / Cost Reductions / Turnaround Management / Strategic Planning: G
ained valuable experience in various areas of plant operations, utilizing this e
xpertise to standardize operations and dramatically improve quality while provid
ing significant cost reductions to the bottom line through change management and
strategic planning.
International Experience: Worked along the US-Mexican Border and in the city of
Juarez, Mexico.
PROFESSIONAL EXPERIENCE
TTI Floorcare, El Paso / Cd. Juarez, Mx 2009 -
Present
World-class supplier of superior home improvement and construction tools, as wel
l as a leader in floor care; designer and manufacturer of all floor care product
s for wet and dry applications.
Director of Quality
Lead and direct the quality functions of 3 facilities and planned, redesigned, a
nd re-structured quality processes to improve out-going quality.
*Improved new product introduction by greater than 1 sigma within the past 6 mon
ths.
*Defined and implemented data reporting structure.
*Focused initiative to improved warranty as a percent of sales by 2.5%.

Electrolux, N.A., Cd. Juarez,Mx

2006 - 2009
Global leader in household appliances; manufacturer of high-end and mid-end laun
dry and refrigeration appliances.
Director of Quality
Hired, trained, and mentored new team members as well as planned, established, a
nd implemented the quality department functions for the Fabric Care Appliances s
tartup operation.
*Hired all quality personnel for the department.
*Trained and mentored activities for the new design of new high-end laundry prod
ucts.
*Defined and implemented the quality manufacturing readiness, tooling, and proce
ss qualifications, PPAP's for 100% of all components, including audit and testin
g protocols.
Electrolux, N.A. (continued)
*Achieved ISO 9000 Certification 6 months after startup.
*Surpassed 98% of all year-end goals and metrics with the exception of PPAPs (95
% at startup).
*In Feb 2009, assumed the Director of Quality role for Electrolux refrigeration
with the primary emphasis to improve First Time Quality and Service Call Rate (w
arranty reduction).
The Toro Company, El Paso, TX 1998 -
2006
Worldwide provider of turf and landscape maintenance equipment, and precision ir
rigation systems; manufacturer of irrigation products for Golf, Residential, Com
mercial & DIY applications.
Division Quality Manager
Accountability included all quality functions and test services for the Irrigati
on Division in El Paso, TX, Juarez, Mexico, and Riverside, CA.
*Organized the quality functions within the facilities and develop methods to im
prove overall quality.
*Developed, implemented and coordinated quality systems in all facilities.
*Developed SAP quality module introduction and training.
*Designed new product introduction.
*Implemented ISO training and statistical quality techniques and tools.
*Led the organization towards Six Sigma methodologies.
*Improved the quality level by almost 2 sigma to PPM levels less than 280 PPM.
*Reduced warranty as a percentage of sales by over $3.6 M.
Harman Consumer Manufacturing, El Paso, TX 1996 - 1998
Based out of Northridge, CA, this company designed and manufactured after-market
car audio amplifiers, subwoofers and sound systems under JBL, Harman / Kardon a
nd Infinity brand names.
New Products / Quality Manager
Managed and coordinated efforts with marketing and various other external functi
ons in developing new product introduction timelines, product routers and standa
rds, and sourcing components to meet cost guidelines.
*Determined staffing requirements and ensured manufacturing met all scheduling d
eadlines.
*Established the quality systems, supplier quality function, and in-process func
tions to monitor internal quality.
Rockwell International, El Paso, TX 1980 - 1996
Leading provider of solutions for imaging, audio, video, and Internet connectivi
ty applications; manufacturer of circuit boards for telecommunications and autom
otive industries.
Manufacturing & Test Superintendent
Managed all manufacturing / production activities and test operations for over 1
80 direct labor employees, supervisors and staff support personnel.
*Managed staff personnel, all scheduling and production requirements, operations
metrics such as scrap, efficiencies, product throughput were monitored and adju
stments made to meet all factory requirements.
*Utilized processes such as Surface Mount Technology assembly, manual assembly,
wave soldering, In-Circuit and System test and Final assembly operations.
Senior Human Resource Representative
Strategized organizational planning, development, recruiting, staffing, employee
relations and EEO/AAP programs.
*Identified and selected individuals with the best skills and aptitude suited fo
r specific manufacturing needs.
*Provided on-going support of the functions listed above.
*Automated various human resource functions that helped to improve efficiency an
d accuracy.
Customer Returns Coordinator
Responsibilities included the processing of all product returns and repairs.
*Developed a Customer Returns Profit center for warranty repairs along with data
base applications to track product returns and repair trends.
Training Coordinator
Primary responsibility was to develop training programs for production operators
.
*Lesson plans included soldering techniques, quality criteria, and problem-solvi
ng, SPC, DOE, and PPM.
*Developed the plant's Quality Manual in preparation for ISO 9002 certification.
Production Quality Supervisor
Responsible for all manual assembly manufacturing functions within the facility.
*Implemented and maintained quality systems such as SPC, DOE, PPM.
*Developed database applications to collect, analyze and report quality trends.
*Interfaced with vendors for vendor certification programs / surveys.
EDUCATION & CERTIFICATIONS
Master of Business Administration, 2002
University of Phoenix
Bachelor of Science in Computer Science, 1992
Bachelor of Science in Management Computer Information System, 1992
Park College
Six Sigma Training for Black Belt Certification
Lean Master Training Program
Preparing for APICS Certification in Production and Inventory Management