____________________PROFESSIONAL HIGHLIGHTS____________________

Goal-oriented retail sales manager with progressive experience career in supervi

sing retail outlets up to 5000 sq. ft. in metropolitan markets. Proven success i
n sales training, customer satisfaction, new business development, and marketing
initiatives. Demonstrated track record in revitalizing under-performing store o
perations by +6%. Excellent leadership and staff management skills.

____________________AREAS OF EXPERTISE____________________
Directed customer relations, sales promotions, supplies ordering and equipment m
aintenance. Hired, trained and scheduled staff.
* Regularly made sales quotas
* Scheduled regular staff training to enhance product knowledge, improving custo
mer service.
* Consistently achieved highest Customer Service Index rating from secret shop r
eports
Assisted in several new store openings.
* Promptly answered telephone calls to reflect professional corporate image.
____________________EMPLOYMENT HISTORY____________________
2010 to Present - North Area Lead Supervisor
Lakeside Amusement Park, Lakeside Colorado
Trained, scheduled and monitored team of 25 employees in ride operations and cus
tomer service.
* Trained staff on proper ride and saftey operation.
* Provided customer service and guest relations training to operators.
* Reviewed payroll for 20+ employees.
* Properly prepared schedules for staff to ensure proper staffing at peak and sl
ow park periods.
2008 to 2009 - Retail Store Manager
Crypto Technologies, Denver Co
Directed and supervised employees engaged in sales, inventory-taking, reconcilin
g cash receipts, and performing specific service such as sizing and fitting cust
omers with clothing.
* Supervised two assistant managers and ten store employees
* Reviewed sales figures and prepared month, season, and year projections
* Managed employee performance evaluations and incentive programs to increase em
ployee productivity
2001 to 2003 - Store Manager
Swatch Group USA, Newark Airport/Newark NJ
Completed all facets of retail store management including client relations, trai
ning, scheduling, visual merchandising, sales, marketing, inventory control, emp
loyee supervision, and acted as liaison between regional managers, account execu
tives, staff, and other store locations.
* Store won several customer service awards, including best store in Terminal C
from Westfield Mall Management.
* Trained and mentored employees in daily job responsibilities
* Conducted retail sales staff training sessions
1999 to 2001 - Retail, Wholesale Broker Relations/Loan Officer
Parkway Mortgage, Kenilworth, NJ
Interviewed loan applicant to obtain personal and financial data and to assist i
n filling out application.
* Verified and examined information and accuracy of loan application and closing
documents
* Contacted customer by mail, telephone, and in person concerning acceptance and
rejection of application
* Filed and maintained loan records
* Answered questions and advised customer regarding loans and transactions
* Contacted credit bureaus, employers, and other sources to check applicant cred
it and personal references
* Submitted loan application with recommendation for underwriting approval
1992 to 1999 - Client Specific Call Agent in Customer Service
Transamerica Flood Hazard Certification, Hasbrouck Heights NJ
Senior customer service agent handling specific calls from World Savings Bank, b
orrowers, homeowners, various lending institutions, insurance agencies, local an
d federal government agencies and officials.
* Provided team leadership to accomplish department goals and monitor work flow
* Consistently provided excellent, informed customer service and maintained stro
ng reliable work ethic
* Interacted with customers extensively to maintain customer satisfaction
* Provided a high level of customer service and client relations based on outsta
nding communication and interpersonal skills
* Delivered oral and written presentations as head of the "Work-Flow Production
Committee"
____________________EDUCATION____________________
1982
Southern Regional High School, Manahawkin NJ
____________________ADDITIONAL SKILLS____________________
* Customer Relations
* Customer Retention
* Office Equipment
* Workflow Management
* Back and Front Office Operations
____________________WORKSHOPS AND SEMINARS____________________
"Knock your socks off" (customer service training seminar)
Several additional Product launch/Team Building/Management Training Seminar/Work
shop sessions throughout my work history.