PROFESSIONAL EXPERIENCE

DIRECTOR, VOLUNTEER SERVICES

Conway Medical Center Conway, South Carolina
October, 2008 March, 2010
- Manage a program with 250 hospital volunteers
- Facilitate integration of volunteer resources with hospital departments
- Work with management to create new volunteer programs and strengthen current o
nes.
- Incorporate customer service into volunteer program working closely with the c
ustomer service representatives
- Create a strong foundation for volunteer motivation, retention and recognition
- Maintain budgetary and fiscal control
- Manage administrative duties pertaining to the application processing and orie
ntation as required by hospital policy
- Manage volunteer data base for current and upgraded demographic information, s
taffing and hours served.
OFFICE MANAGER / FINANCIAL COORDINATOR,
CAMPUS MINISTRY (Part-Time) Washington, DC
Catholic University of America Jan, 2007 July, 2008
- Manage all financial and budgeting processes.
- Recruit, train and supervise student employees as office assistants.
OFFICE MANAGER, CAMPUS MINISTRY Washington, DC`
Catholic University of America Jan, 2003 Dec, 2007
- Manage all aspects of the administrative side of the Campus Ministry Office fr
om greeting and assisting visitors to support of all student programs and retrea
ts.
- Provide administrative assistance to the University Chaplain and Director of
Campus Ministry
- Recruit, train and supervise student employees as office assistants.
- Manage all financial and budgeting processes.
CREDENTIALS COORDINATOR Silver Spring, MD
Holy Cross Hospital 1994 Jan, 2003
- Coordinate and facilitate both the formal / informal credentialing and peer re
view/recommendation processes per established policies and procedures
- Plan and develop supporting documentation for Credentials Committee and any ot
her department committees as necessary
- Analysis of all information received, evaluating adequacy and quality.
- Communicates relevant information regarding appointment, reappointment, and cl
inical privileges to applicants and appropriate Hospital personnel
- Works with appropriate departments to coordinate quality assurance activities
for all credentials processes
- Counsels and orients Medical Staff officials regarding required duties to help
them consistently perform their functions.
- Represents the Hospital, its Administration and Medical Staff as the resource
person, particularly in the absence of the Director, during physician deliberati
ons and transaction with regard to hospital policy, Bylaws, credentialing requir
ements and JCAHO standards and other regulatory requirements..
- Responsible for selected and confidential correspondence and special projects
as requested by the Department Chairman/committees, Medical Staff officers, Depa
rtment Director and Vice President of Medical Affairs
- Receives and analyzes inquires and complaints from the Medical Staff, the gene
ral public and other Hospital departments. Independently initiates actions nece
ssary to effect inquiry/problem resolution.
- Serves as resources person during committee deliberation regarding Bylaws, Rul
es and Regulations and other regulatory requirements.
SYSTEM SUPPORT ANALYST Silver Spring, MD
Holy Cross Hospital 1991- 1994
- Access and correct hardware/software computer and communication problems
- Maintain computer and network equipment
- Customize computer hardware/software
- Assist LAN manager
- Plan and Teach Intro to DOS and PCs
- Coordinate movement of computer and communications equipment during hospital r
enovations.

COMPUTER OPERATOR Silver Spring, MD

Holy Cross Hospital 1983-1991
- Maintain the mainframe computer systems and peripheral equipment at optimum pe
rformance levels
- Assess system and equipment problems
- Logically resolve computer problems with minimal down times
- Run nightly batch processing on three mainframes
- Troubleshoot user problems via phone to the hospital site
- Daily system balancing
Laboratory Receptionist Silver Spring, MD
Holy Cross Hospital 1980 1983
Accounting Assistant Silver Spring, MD
Holy Cross Hospital 1979 1980
Credit Clerk Silver Spring, MD
Holy Cross Hospital 1977 1979
Outpatient Registrar Silver Spring, MD
Holy Cross Hospital 1977
Office Assistant Washington, DC
Dr. Elizabeth Crisp 1976
Admitting Officer Washington, DC
Columbia Hospital for Women 1974 1976
Contract Assistant/Telephone Sales Rep Washington, DC
Reuben H. Donnelley, Corp 1972 1974
Lab Receptionist / Stock Clerk Washington, DC
Oscar B. Hunter Labs 1971
EDUCATION
BASW, National School of Social Service, 2008
Cum laude
Catholic University of America
Internship, KIDS Mobile Medical Clinic, 2007 2008
Georgetown University Hospital
Undergraduate Credit 1971 1982; 2002
University of Maryland, UMUC, College Park, MD
Montgomery College, Takoma Park and Rockville, MD
Trinity College, Washington, DC
Dunbarton College, Washington, DC
VOLUNTEER SERVICE
Georgetown University Hospital: Candy Striper and Gray Lady
Columbia Hospital for Women: Red Cross Volunteer
Christ the King Catholic Church: Music Ministry
Montgomery County School System: Great Books Facilitator; Room Mother; PTA Liais
on for Special Needs
Helena House: Coordinate baby showers for expectant mothers in a homeless shelte
r using recruited help from various hospital departments.
St. Patricks Catholic Church: Faith in Action Coordinator for service and faith
based projects; Confirmation instructor
HONOR SOCIETIES
Pi Gamma Mu