Beruflich Dokumente
Kultur Dokumente
Amerigroup Inc.
Virginia Beach, Virginia
US
9/1999 - 10/1999
Hours per week: 40
Information Technology Assistant (Intern)
Responsible for updating the customer request for assistance log, ensuring troub
le reports are handled expeditiously. Monitored ongoing operations of network sy
stems to ensure hardware and software are functioning and operational standards
are met. Accessed and maintained various databases, spreadsheets, and other simi
lar computer applications that facilitates IT activities for the organization. P
rovided necessary information to troubleshoot, and arranged for contact with the
appropriate IT Specialist if needed. Coordinated and followed up directly with
the customers, ensuring all issues were resolved and no further assistance was n
eeded. Communicated verbally and in writing with customers. Responsible for prov
iding supply support to the IT team by performing data entry, equipment ordering
, tracking of expendables and non-expendables, and inventory control.
EDUCATION
ECPI College of Technology
Virginia Beach, Virginia
US
Associate Degree, 11/1999
Major: Business Systems Administration