ANA GARCIA

1074. AURORA LANE * CORONA, CA 92881

CELL PHONE 714-580-1911 * E-MAIL agb476b8@westpost.net

OBJECTIVE
To gain career position where I can fully utilize my skills and education while
contributing to benefit of my employer.
SKILLS

* Keyboarding and word processing type (50 WPM)

* Window
* Excel (intermediate)
* MS Word (advance)
* Power Point (advance)
* Lotus Notes.
* 10 Key touch
* Spanish bilingual (read, write, and speak)
* Policy and Procedure
* Problem solving
* Team Building
* Team Player
* Communication
* Planning and organizing
* Trustworthy, ethical and discrete.
* Committed to superior customer service.
* Confident and poised in interactions with individuals at all levels.
* Detail-oriented and resourceful in completing projects.
* Able to multi-task effectively
PROFESSIONAL EXPERIENCE
01/2008 - 04/2010 Kaiser Permanente Irvine, CA
Department Secretary
* Upholds Kaiser Permanente's policy and procedure, Principles of Responsibiliti
es and applicable state, federal and local laws.
* Transcribes consultation reports, summaries, and instructions, utilizing trans
cribing machine and notes; distributes copies according to established policies
and procedures.
* Type's correspondence, memorandums and statistical reports pertaining to depar
tmental activities, which may require extracting medical data from patient chart
s.
* Screens departmental telephone calls, gives information to patients and other
callers, takes information, and relays calls as appropriate
* Responds to requests for medical information requested by outside doctors, sch
ools, and government agencies according to established polices and procedures.
* Sets up and maintains departmental logs and files; maintains and orders depart
mental supplies and medications, and may receive payment for services rendered o
r direct patients to make payments to appropriate area.
* Establishes and maintains courteous, cooperative relations when interacting wi
th other personnel, Health Plan members, and the public
* Provides general clerical support for the department.
* Pre-Op nurses six week work schedule.
03/2007 - 01/2008 Kaiser Permanente Irvine, CA
Admitting Clerk
* Pre-admitting paperwork for future scheduled surgeries.
* Check in Kaiser members for outpatient surgery procedures
* Collection of co-payment
* X-ray check in for ESWL surgery members
* Verification of required consent forms for surgery
* Verification of insurance, workers compensation, third party liability.
* Spanish QBS level 2 interpreters.
* End of the day money drawer close out and reports
* Customer service.
* Cross trained in surgery scheduling.
12/2005 - 03/2007 Kaiser Permanente Orange, CA
Receptionist
* General clerical support for the department and receptionist lead
* Traveling receptionist through orange county for the SOS department
* Check in patient for doctor appointments, lab and X-ray.
* Make appointment and cancel appointment for Kaiser members
* Work on the flue clinic season.
* Collect co-payments
* Balance system money drawer
06/2005 - 12/2005 Master Foods USA Vernon, CA
Administrative Assistant (Temp)
* Screen Telephone calls for management
* Input computer data.
* Updating personal and medical files.
* Input computer data.
* Responsible for Associates needs FMLA, LTD, uniformed vouchers, workers comp,
and P&O assistant.
2001 - 2002 Y Arriba Y Arriba Anahe
im, CA
Customer Service Supervisor
* Provided consistent follow up to increase client satisfaction, responded to in
quiries; supervised store operations.
* Increased productivity and improved service levels through quality improvement
programs.
* Responsible for scheduling and performance of front of the house staff.
1998 - 2004 S&S Auto Registration Paramount,
CA
Administrative Assistant
* Processed all DMV paperwork including: Transfer of ownership/Title reconstruct
ion out of state, verification of VIN and federal labels, Background on vehicles
including liens, bonds.
* Screened telephone calls for management; performed administration duties for s
ales, customer service, and purchasing departments.
* Responsible for providing daily management reports
* Constructed administrative guidelines to ensure smooth operation.
PROFESSIONAL MEMBERSHIPS
* Member of Society for Human Resource Management (SHRM)
* BLS (Basic Life Support)
EDUCATION
2006 - 2008 University of Phoenix Costa Mesa, CA
Bachelors of Science in Business Management
2006 - 2008 University of Phoenix Costa Mesa, CA
Human Resource Management Certification
REFERENCES
* Dr. Ramin Zolfagari (714) 609 - 5474
* Lorraine Baranello (213) 792-1597
* Sandra Gomez (562) 244-2741 / (562) 633-8663
* Janet Rossi (714) 228-0930