John LaCount

3480 Springnite DR
Colorado Springs Colorado, 80916
Home: 719-391-9763
Cell: 719-229-4329
E-mail: jlb57298@westpost.net
Website: http://home.comcast.net/~john057/site/

Summary of Qualifications
* Proficient in LAN, WAN, and network installation, monitor, and programming.
* Able to repair, install, upgrade, and maintain desktop and notebook computers
as well as printers and scanners.
* Extensive knowledge of technology terms and developments.
* Exceptional customer service skills, account management, follow up, and sales.
* Excellent written and verbal communication skills.
* Ability to instruct users with computer and presentation skills.
* Bucket truck experience.
Computer Skills
* Operating Systems: Windows NT/2000/XP/Vista/7, Linux/Ubuntu 10.04 Server, MS S
erver 2003/2008.
* Software: Microsoft Baseline Security Analyzer 2.1, Nessus Server Manager 4.2
.2, Windows Live Mail, Works, Excel, Outlook, Outlook Express, Microsoft Office
Suite and Microsoft Office 2003/2007, Adobe Acrobat 9.3, Adobe Reader 9.
* Hardware: Install, troubleshoot and repair, Ink Jet, Laser and impact printers
. Motherboards, sound cards, graphics cards, monitors to include multiple monito
r and projection applications, hard drive instillation and to include RAID, Leve
ls 0-5.
* Workstations: Dell, HP, IBM.
Certifications/Training
* CompTIA: A+, Network+, Security+
Work Experience
Network Communication Tech 4: Nov. 1999 - Aug. 2009, Comcast, Colorado Springs,
CO
* Excelled in Correcting Customers related computer and network problems.
* Troubleshoot TCP/IP, SMTP, POP3, DHCP and related speed problems on various de
sktop and workstations.
* Perform network optimization
* Using system maps and schematics to perform routine and emergency repairs and
build outs.
* Maintenance of overhead and underground cable plant, to include fiber.
* Under limited supervision, perform routine troubleshooting calls, surveys, loc
ates, outage repair, on-call duty, shift work, track/repair CLI, power supply ma
intenance, and construction maintenance in accordance with company procedures an
d practices.
* Troubleshooting customer problems with video, audio, cable modem and phone sys
tems.
* Experience in troubleshooting to card and component level electronics.
* Attended IT forums, conferences, and networking events.
John LaCount
3480 Springnite DR
Colorado Springs Colorado, 80916
Home: 719-391-9763
Cell: 719-229-4329
E-mail: jlb57298@westpost.net
Website: http://home.comcast.net/~john057/site/

Electrical Sales Pro: May 1997 - OCT. 1999, HomeBase, Colorado Springs, CO
* Excelled in customer service, by using the customer first policy.
* Keeping the electrical department stocked and sales associates educated in cit
y and county codes. Ensured the pricing was correct. Increased sales in my depar
tment by 15%.
* Kept Shrink 4% under expedition, by keeping inventories correct and handling d
iscrepancies according to policy.
Avionics Technician 35K,68N,15N: Jan. 1987 - Apr. 1997, United States Army, Stat
ioned Worldwide
* Repair, replace and perform operational and preventive checks and alignments o
n aircraft flight controls, stabilization systems, avionics and controlled crypt
ographic equipment.
* Troubleshoot equipment and trace avionic and cryptographic equipment wiring ha
rnesses using technical manuals and schematic drawings to diagnose and isolate f
aults and effect repairs.
* Performs unit maintenance on special and common hand tools and test, measureme
nt and diagnostic equipment.
* Requisition and maintain shop and bench stock for repair of aircraft avionics
equipment. Prepares forms and records related to aircraft maintenance.
* Provides technical guidance to subordinate personnel.
* Schedule maintenance on test, measurement, and diagnostic equipment.
* Alter or modifies material according to Department of the Army approved modifi
cation work orders.
Education
Leader Quest, Colorado Springs, CO
* CompTIA A+, Network+ and Security+ Jun. 2010
Embry Riddle Aeronautical University
* BS Professional Aeronautics (In progress)
National Radio Institute
* Associates of Applied Science Major: Micro Computer Repair
United States Army
* Avionics Technician: 35K, 68N, 15N Distinguished Graduate, 800 Hrs.
* NASA soldering and basic electronics: 40Hrs.
* Satellite/Microwave Repair. 120 Hrs.
* Additional Skill Identifier W6: Aircraft Survivability, 80 Hrs.
* NCOES: Primary Leadership Development Course, 160 Hrs.
* AVUM UH-60 GPS: 40Hrs.
Professional Affiliations
* Society of Cable Telecommunications Engineers