Beruflich Dokumente
Kultur Dokumente
Introduction
An MOU has been drawn between Yahoo and M/s XXXX under following terms:
Facility
An inbound voice process call centre will be established by M/S XXXX having 300
seat capacity.
The call centre will operate in three shift.
Maning
100 agents each shift and total 300 agents to be deployed every day six day a week.
50% of the appointed agents shall have prior experience.
There should be one Quality (team leader) for every 10 agents.
Technical
There will be latest E1 connection for each group of 20 seats.
Parsec dialer or Better dialers will be used
Latest compatible routers will be used
Work volume
100 calls per agent per eight hour shift
Three shifts a day, six days a week.
Job description
Customer Care for xxxxx to Solve the
Problems of the Users or Account Holders of xxxxxxx as example:
Locked A/c, Hacked A/c,
Forgot-Password / Id, Security Questions,
Booted or Lagged Id and Etc.
Training
Yahoo will provide training to agents for three months
Terms of payment
Yahoo will make payment as per following schedule:
Mobilisation advance on signing the contract @ USD 500.00 per agent which will
amount to be USD 1,50,000.00 equivalent to INR 70.50 Lakh.
Training allowance @ USD 500.00 per agent per shift per month for three months
which will amount to USD 4,50,00.00 equivalent to INR 211.50 Lakh. (1 USD=47
INR)
Work pay out will be @ USD 1350 per agent per month which on full deplyment
will amount to USD 4,05,000.00 per month equivalent to INR 190.35 lakh/month or
INR2284.20 Lakh per annum.
Period of contract
On signing the contract and receiving mobilisation advance MS. XXXX will set up
the Call Centre facilities with in 45 days.
Yahoo will sign the work contract for continuous five years operation from the date
taining is complete.
The investment for above call centre in the year 2009 was about 450.00 lakhs of
which actual fixed asset out lay was only 60.00 lakhs and rest were preoperative
expenses including hefty consultancy fee.
The revenue billing of this project is about 22.00 crore in the first of operation.
2. If the property has some 20000-3000 sft ground or first floor coverage with easy
access for public a restaurant cum take away food centre can also be considered.
With a capital expenditure of about Rs. 120.00 lakh following revenue flow can be
achieved:
Projected Profitability Statement of a fusion food joint (Asia & European cuisine)
Financial:
Profitability of the project with average Govt. PPA of Rs. 15.00 per KWH
(Rs. In lakh)
Description 1st year 2nd year 3rd year 4th year 5th year
Installed capacity in MW 5 5 5 5 5
Installed generation capacity (MU) 11.40 11.40 11.40 11.40 11.40
Net Units generated (kWh), (anuual 10948756 10950752 10950752 10979122 10979122
degradation-0.5%)
Internal use (kWh) 2% 218975 219015 219015 219582 219582
Net units Sales (kWh) 1072978 1073173 1073173 1075954 10759540
1 7 7 0
B. Sales of Power to grid (Rs. 15.00/kWh) 1609.47 1609.76 1609.76 1613.93 1613.93
C. Total manufacturing expenses 535.13 542.14 549.14 556.29 564.29
D. Total adm and miscl expenses 131.38 118.29 120.68 124.00 127.19
E. Operating Profit B - (C + D) 942.96 949.32 939.93 933.64 922.45
Profitability statement:
Sl. No. Description 1st yr. 2nd yr. 3rd yr. 4th yr. 5th yr.
Nos of student admission 800 800 800 800 800
capacity
A. Admission
1 Utilisation % 23% 36% 54% 80% 93%
2 Nos of student admitted 185 285 430 640 740
B. Income from
1 Income from fees 164.47 231.17 348.07 526.72 602.12
Interest income from caution 0.90 1.39 2.10 3.12 3.61
money deposit
Total B 165.37 232.55 350.17 529.84 605.73
C. School Operation Expenses
1 Cost for meal 22.20 34.20 51.60 76.80 88.80
2 Consumables 3.28 4.98 7.40 10.83 12.32
3 Fuel 10.31 10.31 10.82 10.82 11.84
4 Spare and maintenance cost 0.25 0.39 0.59 1.75 2.02
5 Power energy charges 10.23 14.65 19.90 22.76 27.38
6 Power demand charges 2.01 2.88 3.76 4.79 5.77
7 Teaching & non teaching salaries 40.20 58.38 67.38 101.34 112.08
8 Miscellaneous 1.50 2.00 2.50 2.50 3.50
Total C 89.99 127.80 163.95 231.60 263.71
D. Adm. & Sales Expenses
1 Adm. Salaries 4.98 4.98 5.40 7.38 7.38
2 Miscellaneous expenses incl. 1.00 1.50 1.75 2.00 2.25
phone, printing, stationary,
traveling
Total D 5.98 6.48 7.15 9.38 9.63
E. Operating Profit B - (C + D) 69.39 98.28 179.07 288.86 332.39
F. Depreciation By S.L. method 19.36 19.36 47.20 47.20 47.20
G. Profit after depreciation (E - F) 50.03 78.91 131.87 241.66 285.19
H. Interest Charges
1 On term loan 58.41 58.41 125.44 125.44 109.76
2 On bank borrowing 0.46 0.46 1.16 1.16 1.16
Total H 58.87 58.87 126.59 126.59 110.92
I. Profit before taxes (PBT) (G – H) -8.84 20.04 5.27 115.07 174.27