mob739f2@westpost.

net
HUMAN RESOURCES MANAGEMENT
Recruitment / Employee Relations / Productivity Improvements
Innovative, results-driven management professional effective in partnering with
executive leadership, assessing current organizational needs, and organizing, st
reamlining, and strengthening operations to maximize performance and profitabili
ty. Regarded as a hands-on manager capable of building strong, cohesive team env
ironments and fostering a sense of pride and integrity among the staff. Excellen
t detail-orientation and administrative strengths. Expertise in creating, implem
enting, and enforcing policies, procedures, and systems to maximize employee per
formance.
Core competencies include:
* Proactive Management Style
* Policy & Procedure Development
* Human Resources Management concepts, laws, policies, practices, & techniques
* Cross-Functional Team Leadership
* Employee Relationship Management
* Staff Recruiting & Hiring
* Staff Training & Development
* Operational Efficiency
* Performance Management
* compensations & benefits
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KEYWORD SUMMARY
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Human Resources Management, Employee Relations, Human Resources concepts, laws,
policies, practices & techniques, Policy & Procedure Development, Employee Relat
ionship Management, Staff Recruiting & Hiring, Staff Training & Development, Per
formance Management, compensation & benfits.
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EDUCATION
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UNIVERSITY OF OKLAHOMA, Tulsa, OK; Master of Human Relations
UNIVERSITY OF OKLAHOMA ~ HEALTH SCIENCES CENTER, Tulsa, OK; Master of Public Hea
lth
ORAL ROBERTS UNIVERSITY, Tulsa, OK; Bachelor of Science in Management
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PROFESSIONAL EXPERIENCE
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Operations Manager, 6/2002 to 5/2010
CUSTOM CLEANING SPECIALISTS, Tulsa, OK
Recruited, trained, and supervised 45 full- and part-time employees responsible
for cleaning professional offices. Oversaw payroll, employee relations, and pers
onnel records. Defined employee responsibilities and wrote job descriptions. Han
dled all aspects of employee compensation & benefits, and customer service.
Selected accomplishments:
** Coordinated the successful expansion of business into new territory, increasi
ng revenues by 15% and yearly growth by 5%.
** Delivered world-class customer service, resulting in high-level customer sati
sfaction and referrals.
MANAGEMENT INTERN ~ CLINICAL AFFAIRS DEPARTMENT, 1/2001 to 12/2001
UNIVERSITY OF OKLAHOMA ~ HEALTH SCIENCES CENTER, Tulsa, OK
Worked closely with managers across six clinics to effectively manage day-to-day
operations while improving efficiency, streamlining processes / procedures, and
driving client activity / revenues.
Selected accomplishments:
** Designed and published a monthly newsletter, using cutting-edge marketing str
ategies to educate clients on services and compel them to visit clinics.
** Applied proven marketing and promotional tactics to increase client activity,
increasing visits by 10% over prior year.
** Co-developed system to cross-train and better utilize employees across divers
e departments, reducing cost of temporary employment by 20%.
** Served on consulting team responsible for providing excellence in patient car
e, teaching, and research in a respectful environment that was adaptable to chan
ge and accountable for outcomes.
OPERATIONAL COORDINATOR, 2/1997 to 11/1998
COMMUNITY CARE OF OKLAHOMA (HMO), Tulsa, OK
Maintained full-scope responsibilities for managing schedules, shift assignment,
and manpower needs for a member service and claims department.
Selected accomplishments:
** Made significant improvements in customer satisfaction reporting system capab
le of responding to concerns of patients and family members within a few hours o
f initial complaint; reduced complaints by 45%, freed up phone lines, and decrea
sed stress levels of employees.
** Scheduled and monitored a variety of health workshops including nutrition and
preventive measures, enhancing wellness, reducing hospital visits, and initiati
ng a cost savings to both patients and their employers.
*****Additional experience as Office Manager for Cosec International, Inc. in Tu
lsa, OK*****
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PROFESSIONAL AFFILIATION
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Member, The Society for Human Resources Management