____________________OVERVIEW____________________

Results-oriented, high-energy, hands-on Manager professional, with a successful

record of accomplishments in Management, Sales training industries. customer s
ervice with focus on providing the recipient with the highest quality product, f
ully compliant with Serv Safe and the ANSI-CFP. Major strengths include strong l
eadership, excellent communication skills, competent, strong team player, attent
ion to detail, dutiful respect for compliance in all regulated environment and s
upervisory skills including hiring, termination, scheduling, training, payroll a
nd other administrative tasks. Thorough knowledge of current manufacturing pract
ices and a clear vision to accomplish the company goals. Computer and Internet l
iterate.
____________________PROFESSIONAL BACKGROUND____________________
2009 - Present - GM (unit manager)
Waffle House, LAFAYETTE, LA
Supervised and scheduled wait staff and kitchen personnel. Interviewed, hired, a
nd trained personnel. Developed solutions to high costs in food, beverage and su
pplies specific to each location. Reviewed daily and weekly inventories to ensur
e accuracy. Evaluated individual restaurant operations and provided recommendati
ons for improvements in procedures, products or equipment to Director of Operati
ons. Monitored day-to-day operations to ensure compliance with established stand
ards of product quality, service and clientele. Coached, taught and developed ot
her line cooks. Ordered food products and inventory; performed weekly, monthly,
quarterly inventory. Initiated staff incentives that excite and reward staff for
sales, cost savings, efficiency and customer satisfaction. Oversaw daily operat
ions; opened and closed the restaurant. Provided direction to kitchen staff enga
ged in preparing product to ensure best quality, optimum guest satisfaction and
a quality work environment. Managed back-of-the-house operations (e.g., employee
shifts, scheduling, labor costs, food costs, portioning, and inventory). Direct
ed daily operation in areas of customer relations, food and labor costs, safety,
sanitation, product preparation, and recruitment and training of staff.
2008 to 2009 - Consultant
Merfelds, Texarkana, Tx
Analyzed training needs to develop new training programs and modify and improve
existing programs. Planned and developed training procedures utilizing knowledge
of relative effectiveness of individual training, classroom training, demonstra
tions, on-the-job training, meetings, conferences, and workshops.? Formulated tr
aining policies and schedules, utilizing knowledge of identified training needs.
? Inspected condition of premises and arranged for and notified owner of necess
ary maintenance. ? Searched public records to ascertain that client has clear ti
tle to property. ? Collected rental deposit. ? Reviewed plans and recommended to
client construction features, and enumerated options on new home sales.? Answer
ed client's questions regarding work under construction, financing, maintenance,
repairs, and appraisals.? Contacted utility companies for service hookup to cli
ent's property.? Developed tests, questionnaires, and procedures to measure effe
ctiveness of curriculum and to determine if program objectives were being met.?
Observed, evaluated, and recommended changes in work of teaching staff to streng
then teaching skills in classroom.? Prepared and approved manuals, guidelines, a
nd reported on state educational policies and practices for distribution to scho
ol districts. ? Scheduled work shifts for ____ employees, cutting costs by stand
ardizing processes and products to improve efficiency. Produced first version of
customer service handbook.? Monitored and purchased inventory, ensuring suffici
ent levels to accommodate demands.? Trained new service staff to completely focu
s on delivering a quality customer experience.? Negotiated agreements with suppl
iers and vendors that resulted in significant benefits to the company and saving
s for the customers.
2006 to 2008 - Manager
 Carinos, Lafayette, La
Assisted General Manager with all restaurant operations, including customer serv
ice, waitstaff and kitchen supervision, ensuring food and beverage quality, open
ing / closing, scheduling, and overall management. Monitored food cost budgets,
menu specials, and cost controls. Assisted in marketing and merchandising of res
taurant services. Coordinated staff schedules daily. Wrote and implemented unifo
rm job descriptions, evaluation criteria, and salary reviews. Supervised and tra
ined employees in daily job responsibilities. ? Supervision? Problem Resolution?
Strategic Planning and Growth? Statistical Analysis? Staffing Needs? Staffing a
nd Management Development? Scheduling? Records and Information Management? Vendo
r Sourcing and Negotiations? Inventory Planning & Control
2000 - 2006 - Manager
Chilis, Clearwater, FL / Lafayette, La
Supervised and scheduled wait staff and kitchen personnel. Developed solutions t
o high costs in food, beverage and supplies specific to each location.? Negotiat
ed with suppliers for rebates, bill-back and price-off contracts based on buying
amounts.? Assisted Kitchen Manager with day-to-day kitchen operations.? Coordin
ated openings for new restaurant locations regarding kitchen (equipment purchasi
ng and inventory management), menu (development of food line and food par levels
), and staffing.? Reviewed daily and weekly inventories to ensure accuracy.? Ord
ered food products and inventory; performed weekly, monthly, quarterly inventory
.? Coached, taught and developed other line cooks.? Oversaw daily operations; op
ened and closed the restaurant. Provided direction to kitchen staff engaged in p
reparing product to ensure best quality, optimum guest satisfaction and a qualit
y work environment. Managed back-of-the-house operations (e.g., employee shifts,
scheduling, labor costs, food costs, portioning, and inventory).
____________________EDUCATION____________________
2008 - Bachelor of Science, Business, Minor: Economics
Louisiana State University
Major GPA: 3.3. Expenses financed through full-time employment, scholarships and
financial aid.
____________________TRAINING CERTIFICATES____________________
Food Protection Manager Certification Exam
ServSafe
2006 - 2011
____________________VOLUNTEER WORK____________________
2008 - Present
Miles Perret Cancer Services, Lafayette, La
Games of Acadiana