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Dear Hiring Manager,

Are you looking for looking for excellence in your employees? Do you need someo
ne who is experienced, efficient, and committed to providing memorable customer
service? If you answered yes to these questions, I am the person that you have b
een looking for. I would like to take this opportunity to introduce myself and s
how you why I will be the perfect addition to your company.
I am a proud graduate of California State University Fullerton. I received my B
achelor's degree in Sociology, and distinguished myself from my classmates by gr
aduating with honors. My commitment to excellence and perseverance enabled me to
achieve this feat, two qualities that are essential to being a successful emplo
yee in today's business world.
With my former employer, I was proven to be an eager, enthusiastic employee who
never tired in the pursuit of excellence. I was utilized in the training of fell
ow staff members and worked directly under the management team to complete speci
al projects and assignments, in addition to my regular phone and customer databa
se maintenance duties. I employed critical thinking and problem solving skills i
n the coordination of benefits with various insurance companies and the assessme
nt of customer concerns. I successfully multi-tasked and completed my assignment
s in a timely, efficient manner. Additionally, I received multiple awards for pr
oviding memorable customer service.
I have never been at a job where I have not impressed my supervisor and fellow c
o-workers with my good attitude and strong work ethic. My willingness to go abov
e and beyond expectations and uncompromising personal integrity would make me an
asset to your company.
Thank you in advance for your consideration. I hope I will be given the chance t
o contribute to the growth and success of your company. Please contact me by pho
ne (949-922-4393) or by email at if you have any questions
regarding my application materials or wish to arrange a meeting with me. I look
forward to hearing from you soon.


Chanel Higgs

Chanel Higgs
126 Payton
Irvine, California 92620
To serve my employer in a professional, reliable manner with superior administra
tive and organizational skills with an emphasis on cooperation and team work.
Work Experience
Front Office Assistant-Bristol Park Medical Group, Rancho Santa Margarita, CA
(April 2007-August 2010)
Starting Salary: $24,692, plus benefits
Present Salary: $25,017, plus benefits
* Performed the functions essential to running a busy medical practice.
* Used various databases to maintain and update patient information.
* Assisted patients with coordination of benefits with insurance companies.
* Provided patient care with respect to appointments, questions, and collection
of payment.
* Worked directly under the management team with the training of fellow staff me
mbers as well as completing special assignments and projects.
* Operated a multi-line switchboard and served as operator
* Processed and sorted large volumes of inbound mail and faxes
Guest Relations Associate-Santa Margarita Ford, Rancho Santa Margarita, CA
(July 2005-February 2007)
Starting Salary: $17,280, plus benefits
Present Salary: $19,200, plus benefits
* Oversaw the schedule for multiple service managers.
* Conducted customer satisfaction assessments.
* Prepared mass mailings.
* Organized customer accounts using various databases.
B.A. degree, Sociology, August 2007; California State University, Fullerton
G.P.A.: 3.5, Cum Laude
Diploma, General Education, June 2002; Trabuco Hills High School

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Outstanding professional and personal references available upon request