REBECCA McPHERSON

3846 Sonoma Circle 0M Lake in the Hills, Illinois 60156

(708) 846-1863 0M [1]rmb8bec6@westpost.net
EXECUTIVE DIRECTOR OF OPERATIONS
Forward-thinking leader and planner with 14 years of experience
elevating performance in high-volume healthcare environments. Adept at
promoting growth and organizational productivity through process
improvements that advance quality of care. Skilled in data research, P
& L, and the implementation of policies and procedures. Recognized
ability for developing leaders, procuring educational opportunities
for personnel, and coaching and mentoring staff. Licensed nurse with
active credentials in Illinois.
Operations Management 0M Process Improvements 0M Expansion 0M Revenue
Building 0M Customer Service
Care Center Design & Operation 0M Wellness Programs 0M Outpatient Care
0M Triage Processes

Policies & Procedures 0M Research 0M Budgets 0M Payroll 0M Audits 0M

Financial Analysis
Purchasing 0M Inventory Management 0M Joint Commission & Billing
Compliance
Presentations 0M Employee Satisfaction 0M Teaching 0M Mentoring 0M
Leadership
PROFESSIONAL EXPERIENCE
SHERMAN HEALTHCARE SYSTEMS, Elgin, Illinois; Algonquin, Illinois;
South Elgin, Illinois; Elgin, Illinois; 0M 2004-Present
Network of full-service healthcare centers, including hospitals,
convenient-care centers, and long-term care facilities.
Director of Immediate Care Centers (2007-Present): Oversee operations
for 4 immediate-care centers that service nearly 140K people yearly
and generate $20 million in annual profit. Prepare and monitor budgets
and direct 25 departmental cost centers, including Immediate Care,
Occupational Health, Lab, Imaging, and Administration. Assess
staffing, equipment, and facility needs for such outpatient
departments as Medical Imaging, Occupational Health, Immediate Care,
Laboratory, and Registration. Coordinate community wellness programs,
including immunization clinics and flu clinics. Supervise 160 staff
members and evaluate the performance of clinical-care providers,
nurses, technicians, and non-clinical personnel. Hire, coach, and
counsel staff, and resolve patient, physician, and staff concerns.
Operational Highlights:
* Augmented revenues $15 million yearly by designing and opening an
outpatient imaging center offering CAT scans, ultrasounds, and
healthy-heart scans, outpatient Coumadin clinic. This increased
patient-budgeted volumes in the Imaging Center by 15% over
projections.
 * Drove an additional $3 million in revenue by reviving the
Occupational Health program, providing physicals and Occupational
Health services to area businesses, firefighters, and police
departments. This translated to a 10% increase above quota for
growth and volume of the Occupational Health program.
* Saved $500K in annual operating expenses by eliminating the use of
outside agency staff.
* Reduced employee turnover from 40% to 3%. This was achieved by
initiating a peer-interview process for potential new hires,
increasing one-on-one interaction with employees, and fostering
better communication among the staff.
* Maintained superior patient-satisfaction results across all
departments.
* Improved communication among departments by implementing weekly
meetings in which patient-satisfaction scores and financial
reports were discussed.
REBECCA McPHERSON 0M Page 2 0M [2]rmb8bec6@westpost.net
Manager, Immediate Care Center (2004-2007): Directed the Occupational
Health program. Maintained necessary competencies and certifications
for staff and facility. Hired, coached, and mentored staff members.
Resolved patient, physician, and staff concerns. Managed 100
employees, conducted yearly performance evaluations, and approved
payroll.
Operational Highlights:
* Decreased from 4% to less than 1% the number of patients who left
the facility without being seen, by introducing a patient triage
system.
* Implemented a full-service laboratory to remain competitive in the
marketplace, drive revenue, and reduce unnecessary patient
transfers from the Immediate Care Center to the hospital.
Team Leader (2004): Provided care to patients of all ages. Prepared
nursing and laboratory schedules. Extended education and leadership to
nursing and laboratory staff.
Operational Highlights:
* Conceived and developed a triage system and educated nursing staff
on the process of triaging patients.
* Served as preceptor for new staff nurses and medical assistants.

ST. ALEXIUS MEDICAL CENTER, Hoffman Estates, Illinois 0M 1996-2004

Network of full-service healthcare centers, including hospitals,
convenient-care centers, and long-term care facilities.
Staff Nurse, Emergency Department: Provided acute care to people of
all ages in life-threatening situations. Executed triage evaluations.
Performed Charge Nurse responsibilities.
EDUCATION
Masters of Science in Nursing
Olivet Nazarene University, Bourbonnais, Illinois
 Bachelor of Science in Nursing
Olivet Nazarene University, Bourbonnais, Illinois
Associates Degree in Applied Science / Nursing
Elgin Community College, Elgin, Illinois
REBECCA McPHERSON
3846 Sonoma Circle 0M Lake in the Hills, Illinois 60156
(708) 846-1863 0M [3]rmb8bec6@westpost.net
Dear Sir/Dear Madam:
Having spent 14 years contributing to the successes of healthcare
facilities through my expertise in operations management and process
improvements, I now seek the opportunity to lead your company's growth
efforts as its Executive Director of Operations. With extensive
experience providing the planning, development, and advancement of
infrastructures and personnel at high-volume healthcare institutions,
I have bolstered revenues and quality of care by implementing positive
enhancements where opportunities for change were desirable.
A sample of my many accomplishments includes:
* Augmenting revenues $15 million yearly by designing and opening an
outpatient imaging center offering CAT scans, ultrasounds, and
healthy-heart scans, outpatient Coumadin clinic.
* Driving $3 million in revenue by reviving an Occupational Health
program, providing physicals and Occupational Health services to
area businesses, firefighters, and police departments.
* Saving $500K in annual operating expenses by eliminating the use
of outside agency staff.
* Reducing employee turnover from 40% to 3% by initiating a
peer-interview process for potential new hires, increasing
one-on-one interaction with employees, and fostering better
communication among the staff.
* Maintaining superior patient-satisfaction results across all
departments.
* Implementing a patient triage system to decrease from 4% to less
than 1% the number of patients who leave without being seen.

My clinical background and operations experience offer me a unique

perspective in understanding the needs of patients and hospital
administration. As such, I am a hands-on problem solver dedicated to
creating better healthcare facilities and improving the quality of
care received by patients. Although I work well independently, I am
adept at collaborating with teams, mentoring personnel, and teaching
fellow colleagues. My ability to relate well to individuals at many
levels enables me to drive a team to reach its goals, and I am certain
I can do the same for your organization.
Thank you in advance for your consideration. I look forward to hearing
from you.
Sincerely,
Rebecca McPherson
 RESUME
References
1. mailto:rmb8bec6@westpost.net