KINGSLEY Oâ⠬⠢MENSAH, CCNA, NETWORK+, A+

Address: 23 Georgetowne Place, Hyde Park, Massachusetts 02136

Phone : (617)669-2930
E-mail : KingMensah@gmail.com

NETWORK/SYSTEMS ADMINISTRATOR

QUALIFICATIONS SUMMARY
Accomplished, resourceful, diligent, and certified solutions-focused support eng
ineer equipped with demonstrable advanced skills and experience in cross-platfor
m environments. Dependable contributor offering technical expertise in network s
upport, diagnosing, troubleshooting, maintenance, and configuring security on sw
itches and firewalls Perform server hardware and operating system installation a
nd upgrades. Proven success in LAN/WAN management and optimization abilities on
Cisco routers and catalyst switches Perceptive and exemplifies commitment to pro
viding first-rate customer service and in fostering technological advancement. P
ossess excellent analytical and technical cognizance with a strong blend of oral
and written communication with business acumen.

AREAS OF EXPERTISE
- Network and Desktop Support
- LAN/WAN Administration
- Systems Implementation and Analysis
- Network Traffic Distribution
- Report/Data Analysis
- Productivity Planning
- Customer Relationship Management
- Interpersonal Relations
- Communication

TECHNICAL PROFICIENCY
WINDOWS FAMILY OS PLATFORM
- Windows Server 2003, 2008
- Windows XP, Windows 7 Professional
- Active Directory and Group Policy Management
- knowledge of Exchange 2003
MICROSOFT BACKOFFICE
- MS Word (Advanced); Excel (Advanced); PowerPoint
- Microsoft Outlook
- Knowledge of VBA Programming
DATABASE MANAGEMENT
- Knowledge of Microsoft Access; SQL Programming

PROFESSIONAL EXPERIENCE
TECHNICAL SUPPORT CONSULTANT (Freelance) ~ 2007-PRESENT
Determine and address clientsâ⠬⠢ IT needs and provide services associated with installin
ew servers, firewalls, routers and switches and designing of LANs including conn
ectivity and maintenance; as well as other technical support functions. Experien
ces include 2 years of technical knowledge and hands-on Cisco router and catalys
t switch configuration and troubleshooting with TCP/IP, IPv6, DHCP, DNS, VPN, Fr
ame Relay, PPP, Multi-area OSPF, EIGRP, VLANs, VTP, PVRST+, ACL, NAT, etc. on IO
S 12.4T.
- Resolved network connectivity issues for Boston Ten Point Coalition to gain ef
ficient and optimized network through thorough analysis of network and infrastru
cture usage, traffic monitoring, configuration of routers and switches for load
balancing
- Installed new HP server hardware and windows server 2008, installed Active Dir
ectory and created domains controllers, sites, new users, and performed group po
licy management
- Designed and deployed new efficient network for Peopleâ⠬⠢s Choice Tax Services to be m
productive and gain speed and proficient access to shared applications
- Performed hardware and software installation, peripheral setup, upgrades, and
network configuration for Bethel AME Church through Tech Wave Group resulting in
an efficient state of infrastructure and increased productivity for end users
- Deploy home wired and wireless networks through installation, troubleshooting,
and configuration of security settings for individual end users
- Maintain excellent operational condition of computers by performing system bac
kups and cleanups including removal of malware / spyware, and complete OS reinst
allation
- Act as technical information resource to clients and educate them regarding PC
usage and safe Internet browsing as well as recommend appropriate software and
hardware as necessary
John Hancock Financial Services - Boston, MA
CUSTOMER SERVICE SPECIALIST 2003-2010
Streamlined the process in insurance benefits and premium calculations using adv
anced knowledge of LifePro, MS Word, and Excel in managing the monthly project d
elivery of inflation offer letters.
- Accurately obtained information from clients and call center personnel to perf
orm policy maintenance, including premium history analysis and payments
- Ensured on-time completion of long-term care transactions, including deposits,
premium refunds, control balancing, and clearing of suspense items
- Remained efficient and achieved departmental goals and service levels consiste
ntly
- Regarded as a subject matter expert (SME) in calculating LTC inflations and di
ssemination of client offers
Micro Center - Cambridge, MA
TECHNICAL SUPPORT ANALYST / PARTS COORDINATOR 2001-2002
Maintained excellent level of customer support through vendor management along w
ith strong analytical and technical skills in addition to strong business sense
resulting in customer satisfaction and increased in sales.
- Increased revenue collaboratively by utilizing hands-on technical abilities in
the repair, reimage, and refurbishment of computer systems and printers for res
ale
- Provided Triage services and free on-site Tier 1 Technical Support for clients
resulting in improved customer loyalty and retention
- Significantly contributed in the successful installation and deployment of new
computer network (LAN) at the Micro Center Education Center by running Cat 5e E
thernet cables to complete the physical design and topology
- Appropriately addressed customer-related hardware and software issues and reso
lved technical concerns in a timely manner
- Provided excellent assistance to clients in the identification and purchasing
of proper software and hardware products
- Spearheaded and ensured accuracy and organization of hardware and software tra
cking and procurement project to success
- Improved service by keeping detailed documentation on daily system testing and
customer issues

EDUCATION AND CREDENTIALS

(BSIT) BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY ~ OCT 2007
University of Phoenix, Westborough, MA
- (CCNA) CISCO CERTIFIED NETWORK ASSOCIATE
- COMPTIA NETWORK+ PROFESSIONAL
- COMPTIA A+ CERTIFIED

PROFESSIONAL DEVELOPMENT
- CERTIFICATE OF COMPLETION: BUSINESS ANALYSIS FUNDAMENTALS
- CURRENTLY IN PURSUIT OF MCITP AND COMPTIA SECURITY+ CERTIFICATIONS

AWARDS AND HONORS

- LTC Atlas Award
- LTC Performance Award