JOHN K.

HIDALGO
410 Willowcrest Dr.
Garland, Texas 75040
Phone: (214) 686-3938
jhbbe394@westpost.net
www.linkedin.com/in/jkhidalgo

PROFESSIONAL SUMMARY:

*
23+ years Management Experience
*
15+ years Telecommunications Experience
*
10+ years Project Management Experience
*
10+ years Military Experience
*
Strong Performer in Corporate Information Technology Strategies
*
Proven success in developing and executing key initiatives for
enterprise-level IT infrastructure and operational projects with a
focus on overall business impact.
*
Have been responsible for global and domestic IT infrastructure and
inter-networking strategies and deliverables.
*
Effective Leader with Drive for Success through Team Empowerment,
Highly regarded advisor to reporting management staff, peers and
C-Level executives with strong work ethic, experience-proven
decision-making and team empowerment.
*
Provided leadership and guidance to reporting management team with a
lead-by-example philosophy.
*
Experienced Vendor Solution Negotiator Extensive experience in the
successful negotiation of multi-year, multi-million dollar capital
expenditure projects and network service contracts.
 EDUCATION / CERTIFICATION:

DEVRY UNIVERSITY - Addison, IL 10/2006

*
Bachelor of Science, Technical Management

UNITED STATES AIR FORCE 07/1982 a" 09/1992

DOCUMENTATION MANAGEMENT COURSE (USAF)

ISDN FUNDAMENTALS
MS PROJECT 2000
NCO LEADERSHIP COURSE (USAF)
OJT TRAINER\'S COURSE (USAF)
ON THE JOB TRAINING (OJT) MANAGER\'S COURSE (USAF)
SIEMENS 9751 CBX 9006 ADVANCED SYSTEM MANAGEMENT
SIEMENS 9751 CBX 9006 MOVES, ADDS, AND CHANGES
SUPPLY EQUIPMENT MANAGEMENT COURSE (USAF)
SURVIVAL SKILLS FOR THE NEW IT MANAGER a" GLOBAL KNOWLEDGE NETWORK
TOTAL QUALITY MANAGEMENT (TQM) TRAINING (USAF)
TRAINING SPECIALIST COURSE (USAF)

EMPLOYMENT HISTORY:

QMACS, INC. a" Richardson, TX 04/2008 a" 05/2009

CIO (CIO IS IN TITLE ONLY a" POSITION WAS IT DIRECTOR)
INFORMATION TECHNOLOGY

*
Reported to the CFO/part owner; recruited to manage overall company
IT functions in support of internal employees as well as external
clients.
*
This includes data center management, vendor relationships,
technical support, application development, financial monitoring and
disaster recovery planning.
*
Established and managed operating budget and guided day-to-day
operations of IT staff members.
*
Challenged to improve productivity and reduce costs through
improvements in organizational structure along with authoring design
and implementation processes to be used when deploying Allscripts EMR
applications.

FOSSIL PARTNERS a" Richardson, TX 07/2003 a" 04/2008

IT COMMUNICATIONS MANAGER
INFORMATION TECHNOLOGY

*
Directed and responsible to ensure enterprise infrastructure
strategies/processes/procedures were developed/designed, implemented,
along with operationally support of global infrastructure that
directly supported a single SAP instance. This also included direct
responsibility and support for: WAN, WLAN, LAN, SAN, Communications
(all Telecommunications Manager duties), Data Centers and related
systems/services, security, and associated staff members.
*
Project Lead for multiple domestic and international,
infrastructure, voice, and data service projects.
*
Day-to-day partnership with all IT Management to ensure
infrastructure services were functionally available to support SAP
implementations/services a" including various
upgrades/integrations/enhancement (HR, POS, CRM) as well as with the
original implementation (BW, FI, MM).
*
Daily Partnership with IT Management in developing, implementing,
and support of IT Support Services and to ensure all internal and
external Support Level Agreements were met as it relates to
infrastructure/Networking/Telecom.
*
From an infrastructure perspective: critical member/driver of Change
Management, Architecture, and IT Steering Committee.
*
Budget responsibility for infrastructure (CapEx, maintenance, assets
management, Telecom, etc.) a" average annual budget of $1 to 1.8
Million.
*
Responsible for overseeing the design, implementation, and support
of multi-site MPLS and VPN site-to-site network totaling 35+ domestic
and international locations. Ensure vendor compliance with contractual
SLAs.
*
Directed and managed the installations and operations of network and
voice services to 200+ retail stores.
*
Responsible for the Fossil Internet/Intranet infrastructure whereby
team maintained .9999 network availability; including management of
firewall services with 3 entry points into Fossil.
*
Championed positive customer experience through persistent drive to
balance quality and business needs while maintaining federally
mandated SOX and PCI compliance measures.
*
Directed and developed numerous policies, procedures and standards
in support of infrastructure and federal mandates.
*
Managed/Mentored Network and Telecom teams.

TELECOMMUNICATIONS MANAGER 01/2001 a" 07/2003

*
Responsible for the design, implementation, and operations of all
Telecommunication services at Fossil, which includes the management
of systems, personnel, and projects at multiple locations. This
includes: WAN Management, PBX Management (Nortel Meridian a" Opt 81
& 11, NEC 2400, 5 Nortel Business Communication Manager), V-Mail
systems: Call Pilot, Meridian Mail, and AVT. Vendor Management, Cable
Management, LECs.
*
Additional responsibilities included the management of AT&T Voice
and Data services a" (15 Voice circuits, AT also responsible for
documentation of all processes and procedures that directly related
to daily operational issues.

TELECOMMUNICATIONS MANAGER/TEAM LEAD/TELECOMMUNICATIONS ENGINEER

07/1996a" 09/1999

*
 Responsible for management of all corporate telecommunications
systems and departmental personnel located at multiple locations.
*
Management responsibilities included voice network consisting of two
Siemens 9751 PBXs at corporate headquarters and two at remote
locations.
*
Managed and performed phone moves, adds, and changes to support
corporate needs through day-to-day and project related needs.
*
Facilitated and managed multiple Transition Teams during merger of
InterVoice, Inc. and Brite Voice Systems companies.
*
Once the merger was complete, responsibilities grew to include four
more sites housing multiple Meridian switches.
*
Point-of-contact for all Telecommunication vendor related contracts,
services, new and existing as they related to the corporate
infrastructure.
*
Responsible for management of cellular and pager services for
corporate users.
*
Telecom Project Management responsibilities included the design,
installation, testing, and maintaining all T-1 / ISDN circuits for
internal and external InterVoice-Brite telephony applications; as
well as Trunk and WAN circuit specification, CBX installations.
*
Tested and supported multiple InterVoice-Brite IVR's, Robot
Operator, and the InterVoice-Brite IN*Control Messaging Voice Mail
system.
*
Duties also included providing monthly Call Detail Reports for the
Accounting department to determine cost allocation and fraud control.
*
In charge of managing the monthly audit for local, long distance,
cellular, and calling card bills for all InterVoice-Brite locations.
*
Responsible for all corporate cabling, floor plans, MDF/IDF design
and update detailed design records into a circuit inventory database.

PRECISION COMMUNICATION a" Mesquite, TX 04/1994 a" 07/1996

 TELECOMMUNICATIONS TECHNICIAN

*
Responsible for all telephone moves and new installs assigned. Job
entailed cable installations in both existing and newly constructed
offices and trouble-shooting all telephone problems.
*
Responsibility included the documentation and maintenance of
telephone cabling information in MS Excel.