Gerald A.

McConnell
15504 Williams St.
Tustin, CA 92780
714-234-8500
gmbc65ee@westpost.net
EXPERIENCED PRACTITIONER
Organization Development / Leadership Development
Results oriented professional in organizational development with ten years of de
monstrated success in enhancing organizational success through management, desig
n, development and implementation of system wide organizational strategies, init
iatives and interventions. Specific responsibilities include instructional desig
n, executive coaching and partnering with key stakeholders to assess technical a
nd human performance, providing customized solutions for individual business uni
ts which enhance overall organizational effectiveness and employee engagement. C
ustomized solutions include development and deployment of classroom and computer
based programs with verifiable ROI, one on one coaching and individual developm
ent plans based on 360 feedback and other employee evaluations. Experience also
includes effective collaboration with external vendors as needed.
Areas of Expertise of Employee and Executive Development:
Team Building, Enhanced Human Relations, Process Improvement, Leadership Enhance
ment, Performance Management, Change Management, Needs Assessments, Staff Develo
pment & Coaching, Diversity Training, Effective Communication, Recruitment, Rete
ntion and Employee On-Boarding, World Class Customer Service and Professional Sa
lesmanship, Merger and Acquisition Management
EDUCATION
Master of Arts in Organizational Management Development
Fielding Graduate University - Santa Barbara, California
(Expected graduation date - May 2011)
Bachelor of Science in Business Management
Indiana University of Pennsylvania ? Indiana, Pennsylvania

Gerald A. McConnell - 15504 Williams St. Tustin, CA 92780

714-234-8500 gmbc65ee@westpost.net
CERTIFICATIONS
American Society for Training and Development (ASTD)
Certified Professional in Learning and Performance (CPLP) 2010
Franklin Covey Seminars certification ? 2008
DDI (Development Dimensions International) certification ? 2008
Achieve Global certification ? 2008 ? 2009
Dale Carnegie Training certification ? 2000 - present
PROFESSIONAL EXPERIENCE
Unified Grocers - Commerce, California - 2008-Present
Unified Grocers is the largest multi-state distributor and manufacturer of food
products on the west Coast, employs 4,000+ people and generates annual sales in
excess of $4.0 billion.
Senior Organizational Development & Training Specialist:
Provide organizational change strategies system wide. Work as a leadership coac
h and consultant to all levels of personnel including the executive level. Desi
gn and implement processes and tools to enhance; leadership, employee empowermen
t, process and performance improvement, change management, talent management and
customer service initiatives which enhance bottom line results.
? Results include reduction of company/union grievances by 30%, increased produc
tivity and decreased operational costs.
? OD interventions include; team building, change and conflict management, proce
ss improvement, collaborative communication, team and individual empowerment, fu
ndamental and executive leadership, performance management resulting in Kirkpatr
ick level 3 ? 5 evaluations.
? Designed and implemented a comprehensive computer based performance management
program for the management staff system wide. Results included a more uniform,
strategic approach to employee goal setting, performance management and employe
e evaluations.

Gerald A. McConnell - 15504 Williams St. Tustin, CA 92780

714-234-8500 gmbc65ee@westpost.net
? Partner with internal stakeholders to design and implement employee recruitmen
t, retention and on-boarding training for hiring managers throughout the company
.
? Contributed to the design of e-learning solutions as part of an LMS pilot whic
h includes an internal communication web site to enhance learning for employees
in remote locations.
? Delivered Professional Selling Skills seminar ? Achieve Global Inc. to approxi
mately 150 sales managers company wide. Results included increased ability to c
onduct effective sales calls, handling customer objections and increased market
share.
? Successfully integrated a new management team (Seattle division) consisting of
60+ managers, including executive level into company?s culture through leadersh
ip and other developmental on-boarding programs.
? Assisted the promotion of employees to supervisory positions through managemen
t assessments, coaching and individual development plans.
Dale Carnegie Training - Long Beach, California - 1999-Present
Dale Carnegie Training is a global leader of leadership training and development
who partners with more than 470 Fortune 500 companies and operates in over 80 c
ountries with programs successfully delivered across cultural boundaries. Deplo
yment includes classroom facilitation and one on one coaching with employees, ma
nagement and executive level with many industries. The company continues to ach
ieve excellent results with more than 95 years of proven success in executive de
velopment.
Senior Consultant ? Trainer: Ranked in the ?Top 100 Trainer? list for Dale Carne
gie Training (out of approximately 3500 instructors worldwide) for 5 consecutive
years. Work with a wide range of employees, entry level to executive level, fr
om a variety of industries ? one on one coaching with more than 1000 individuals
YTD. Experience includes the coaching and development of a team of company tra
iners who consistently exceed company standards.

Gerald A. McConnell - 15504 Williams St. Tustin, CA 92780

714-234-8500 gmbc65ee@westpost.net
? Significantly improve participants? skills in the areas of effective leadershi
p, communication skills, enhanced team productivity and sustained team success.
Development occurs through one on one coaching, job aids, goal setting, practic
e drills, classroom facilitation and follow up with each participant.
? Overall development focuses on improved human relations, team building, commun
ication skills, critical thinking, sustained professionalism and increased effec
tiveness in the leadership arena.
? Results include; improved employee relations leading to increased productivity
, generation and implementation of creative, profitable ideas from team members,
ability to coach and provide feedback to ensure continuous improvement for indi
vidual team members.
? Specific development focuses on managerial processes combined with the leaders
hip behavior necessary to empower a team and create accountability for continuou
s improvement within individual business units.
? Participants learn to assess individual contributors? strengths and abilities
and then motivate team members to contribute to the organization?s success. Dev
eloped skills include; increased ability to build trusting rapport with associat
es, use purposeful delegation to accomplish organizational goals, use daily acco
untability and employee empowerment techniques, identify key opportunities for i
mprovement and align team members? goals with the organization?s vision, mission
and purpose statements.
? Results include (Kirkpatrick level 5) - R.O.I. team projects for each particip
ant which amount to approximately $50,000 ? $60,000 per project during the first
year of implementation. Several projects have amounted to more than 1 million
dollars (saved or generated) during the first year of implementation.

Gerald A. McConnell - 15504 Williams St. Tustin, CA 92780

714-234-8500 gmbc65ee@westpost.net
7-Eleven Incorporated, Brea, California ? 1992 - 1999
7-Eleven is a global leader of convenience food service and grocery store chains
. The Brea, CA division consisted of approximately 1000 franchised stores with
300+ corporate employees; annual sales exceeded 1 billion dollars.
Senior Leadership Field Consultant ? received numerous awards for high performan
ce - consistently ranked in the top 3 West Coast markets for sales and profit do
llar increases. Responsibilities included managing personnel and company assets
, controlling a budget and bottom line results for a 70-store market with approx
imately 45 million dollars in annual company revenue.
? Worked as a coach to hire, supervise, develop and motivate a team of 10 leader
ship consultants and 70 franchisees to enhance sales and profits through; needs
assessments, business, demographic and cultural analysis, product alignment, cus
tomer service, marketing, salesmanship, effective communication and leadership s
kills.
? Implemented OD strategies to help the company and its employees move through s
everal significant changes including; new product lines, continuous shifts in ma
nagement and marketing approaches, realigned territories and relationships, down
sizing due to economic factors, physical remodels of stores, acquisition of new
stores, upgraded software systems, newly constructed stores and redistributed re
source allocation.
? Introduced several marketing, management and consultative techniques, which re
sulted in millions of dollars in increased profit dollars companywide ? new prod
uct lines, and more effective workflow processes and procedures.
PROFESSIONAL COMMUNITY INVOLVEMNT
Rotary International - Choices Program Instructor - Los Angeles
Implement an awareness program to junior high school students to inspire them to
obtain higher education which leads to enhanced career opportunities.