BRIAN NIXON 917 CORNELL AVENUE DREXEL HILL, PA 19026-3208 (610)446-1944

OBJECTIVE
A responsible supervisory/ managerial position utilizing proven oral, written, o
rganizational, leadership abilities to contribute to the growth and success of a
n organization.
BACKGROUND SUMMARY
Many years experience as a customer relations professional with expertise in:
Microsoft Word and Excel
Lotus Applications
Problem Management
Problem Solving
Oral/Written Communication
Time Management
PROFESSIONAL EXPERIENCE AND SELECTED ACCOMPLISHMENTS
USM, Inc., Norristown, PA Aug.08-May10
Account Manager - $37,000/yr.
Responsible for contracted services at 300+ FedEx Office locations, 200+ US Ban
k locations, 250+ OReilly Auto Parts locations, and 900+ Williams-Sonoma locatio
ns.
Procured/Terminated vendors as needed.
Processed payments to vendors for completed services.
Credit processing to locations for poor vendor service.
Scheduled/confirmed monthly services with each location.
Maintained Customer Relations through monthly follow-ups with assigned location
s.
Margin improvements made to assigned territories through re-negotiations of ven
dor payouts.
Responsible for emergency services for assigned locations as they arise.
Resolution of disputes between locations and vendors.
Contributing team member on various new account roll-outs.
On-call contact for all USM clients after hours (as scheduled).
American Lifestyle Magazine, King of Prussia, PA. Jan.06-May 06
Client Care Manager - $45,000/yr.
* Responsible for all functions relating to call center
* Accountable for call center productivity, i.e. CSR phone time requirements, cl
ient retention, call queues monitored, etc.
* Responsible for organization of print deadlines
* Addressed/Negotiated client disputes.
* Responsible for hiring, training, and if needed, termination of employees.
* Resolution of client billing issues.
* Provided assistance to both the Graphics and Sales Departments.
* Quotes and program information given to prospective clients.
COBRA PRODUCTS, INC., Bridgeport, NJ 2004-2006
Production Supervisor - $34,000/yr.
Responsible for all production personnel, equipment, and functions.
Managed workforce totaling 45 employees or greater consisting of a diverse
population.
Accountable for safety policy enforcement.
In charge of employee training, hiring, and termination.
Responsible for production machinery maintenance.
Formulated efficiency reports for all production cells.
Responsible for all shipping and receiving department functions.
COBRA PRODUCTS, INC., Bridgeport, NJ 2001- 2004
Customer Service Representative / Administrative Assistant - $31,000/yr.
Responsible for all inquiries concerning Cobra products.
E.D.I order processing.
Provided sales documentation and price scheduling for potential customers.
Provided accurate and technical information on all products.
Processed billing for all shipments.
Responsible for the tracking on shipments upon customer requests.
Attend to incoming and outgoing mail.
Collaborated with marketing department regarding sales leads.
Acted as a direct contact for sales representatives nationwide.
Responsible for the management and maintenance of the returns/repair departm
ent.
Updated daily financial scorecard.
RHONE POULENC RORER, (a division of VWR Scientific), Collegeville, PA 1999 - 200
1
Onsite Coordinator - $29,000/yr.
Responsible for order entry, stockroom, inventory control, customer returns, del
ivery of items ordered and 3rd party order entry.
Maintained positive customer relations.
Researched orders for non-core product line items.
Maintained a detailed and accurate stock movement file.
Instrumental in maintaining enthusiasm among co-workers.
FINNERAN AND HALEY PAINTS INC., Folsom, PA 1997 - 1999
Assistant Manager - $25,000/yr.
Performed varied managerial duties within the guidelines of company policy.
Provided accurate and detailed information of company products to prospectiv
e buyers.
Key member of inventory control.
Generated numerous quotes for large purchases.
EDUCATION
Rowan University, Glassboro, N.J. 93 95
Major toward Journalism

COMPUTER SKILLS
Microsoft Office (Word, Excel, Outlook)