BRIAN RESNEVIC LEVEL II HELP DESK TECHNICIAN

Norton, MA 02766
Cell 203.621.8167 * brbc8574@westpost.net
Advanced Information Technology Support Analyst experienced in network, software
, and systems support and administration. Skilled in end-user training, software
distribution, and IT problem resolution. Dynamic strategist with a keen ability
to understand and resolve challenges in complex global IT environments and cons
istently relied upon as a "Go To" resource. Exceptional verbal and written commu
nication skills.
KEY QUALIFICATIONS

NETWORK/SYSTEMS SUPPORT
INSTALLATION AND UPGRADES
CAPACITY PLANNING
DESKTOP ANALYSIS & SUPPORT
SOFTWARE DEPLOYMENT
DISASTER RECOVERY TESTING
NETWORK ADMINISTRATION
END USER TRAINING
TECHNOLOGY EVALUATION & RECOMMENDATION
TECHNOLOGIES
TIVOLI STORAGE MANAGER * NOVELL * MS ACTIVE DIRECTORY * WINDOWS OPERATING SYSTEM
S * LANDESK * LOTUS NOTES * ZENWORKS * DSS* SQL * PLAN-IT * PEOPLESOFT * FDC *
FPG * P-TRACK * PALM, WINDOWS, BLACKBERRY PDAS & SERVERS
CAREER HIGHLIGHTS
DESKTOP SUPPORT ANALYST * INTERACTIVE DATA, INC * WHITE PLAINS, NY JULY 2010 TO
THE PRESENT
Interactive Data delivers a comprehensive set of products and services designed
meet the needs of the front, middle, and back offices at some of the largest and
most well-known institutions around the world. These clients trust Interactive
Data to support their investment activities and operational workflow.
Provided first and second level desktop support in the Real Time Services divisi
on. Configured workstations and provided administrative operations for Active Di
rectory and Lotus Notes. Adapted to a complex environment serving 300 users on
a 2 month contract position to cover for an employee on medical leave. Provided
support for the Microsoft Office Suite of products, Including Excel, Word, Proje
ct and Visio. Configured workstations to access company SQL databases.
NETWORK & INTEGRATION ANALYST * FOOT LOCKER, INC * NEW YORK, NY 2001-2010
The world's leading retailer of athletically-inspired footwear and apparel, oper
ating some 3,500 stores in 21 countries in North America, Europe, and Australia.
Provided first and second level support, installations and upgrades, and network
and backup administration for both divisional and corporate areas. Performed ad
ministrative operations for Active Directory, LANDesk, Lotus Domino, Novell, Win
dows, and other ancillary systems.
KEY HIGHLIGHTS
* Helped transition 500 corporate headquarter users from a Novell environment to
Microsoft Active Directory with minimal impact.
* Led the New York Client Services team in total closed calls and customer satis
faction performance.
* Recognized by the CIO for dedication during 9-11 and the Northeast Blackout of
2003.
* Carried out administration activities for a 500-user facility LANDesk systems
lifecycle management solution.
* Authored more than 90% of the articles in departmental help wiki.
* Provided administration and first and second level support for:
o Lotus Domino 8.02 server for the executive office, along with first and second
level email support to senior management.
o Deal Tracking, Job Cost and P-Trak real estate systems for 50 end users.
o Primary support for Company Senior Executives.
o Mainframe access support for three Foot Locker, Inc divisions.
o Palm, Windows, and Blackberry-based PDAs and Smart Phones for Senior Executive
s.
o A site-wide Disaster recovery kit and file restores using Tivoli Storage Manag
er.
* Trained more than 500 corporate headquarter end users in email Best Practices.
* Installed and provided support for Digital Rights Management software, and dep
loyed Zenworks software to 500 end users.
* Assisted in the administration and upgrade of Novell 5 and 6.5 servers, Window
s NT, Windows 2000, and Windows 2003 servers; and managed backup administration
for a Novell Clustered Server for a 500 user facility.
* Provide support of Palm, Windows, and Blackberry based PDAs and Smart Phones f
or senior executives.

VENATOR GROUP, INC * NEW YORK, NY 1996-2001

The precursor name of Foot Locker, Inc, the world's leading retailer of athletic
ally-inspired footwear and apparel, operating some 3,500 stores in 21 countries
in North America, Europe, and Australia.
Served in several progressive capacities from Software Analyst to Desktop Softwa
re Analyst. Provided second-level support, problem tracking, software deployment
and training, and technology recommendations.
KEY HIGHLIGHTS
DESKTOP SUPPORT ANALYST (1999 - 2001)
* Selected by Foot Locker Worldwide Senior Management to provide specialized ana
lysis and support at New York's 34th street location.
* Performed call reduction activities, problem tracking, and second-level deskto
p support in Windows NT, Windows 2000, Windows XP, Microsoft Office, Lotus Notes
, DSS, Plan-It, PeopleSoft, FDC, FPG, and P-Track.
* Team leader in a number of yearly closed calls.
* Shift Manager during Y2K software testing.
SENIOR SOFTWARE ANALYST (1997 - 1999)
* Served as Tivoli Storage Manager Liaison working with the Camp Hill and Milwau
kee staffs in distribution of Tivoli software.
* Worked with business owners, consultants and IT management to ensure adequate
documentation for Eclipse Initiatives, and trained Software Analysts in the diag
nosis and support of Eclipse Software.
* Traveled with the Eclipse Road Show to ensure new technologies would be functi
onal at remote locations during introductory fairs.
* Developed the company's first ghosting solution, speeding desktop deployment b
y 75%.
SOFTWARE ANALYST (1996 - 1997)
* Installed and supported hardware and software, and provided technology recomme
ndations for end users of Windows 3.1 and Windows NT environments.
* Assisted in call reduction and increased customer satisfaction.
* Responsible for documentation for Eclipse software initiatives.
EDUCATION
Bachelor of Arts in American History
UNIVERSITY OF RHODE ISLAND, KINGSTON, RI