Mr. Kelly M.

Green
2110 Toluca Dive, Carrollton, TX 75006
Hm. (972) 245-7646 Cell (214) 802-6886 kgbcb8dc@westpost.net
Education
Fall 89 - spring 93 University of North Texas, Denton Texas.
Degree: Bachelor of Business Administration May 93
Major Field of study: Economics
Fall 87 - spring 89 Brookhaven Community College, Dallas Texas.
Professional Experience
Elevated Resources (McAfee, Inc. Contract), Plano Texas
Server Engineer - August 2009 to current
I am currently part of the Internal Data Center Services team for McAfee, Inc. i
n Plano, Texas as a Tier 3 Server Engineer. My focus is primarily on Server hard
ware and Operating System installation and support, but also includes all aspect
s of maintaining a world class Data Center Infrastructure.
Responsibilities include:
* Server Hardware, OS Installations and Configuration.
* Power, HVAC, Network Cabling, Rack and Stack.
* Initial Network Setup / Local and SAN Attached Storage.
* Server Administration and Troubleshooting Support.
* Ticket Resolution, Change Management, Remote Management.
* Hardware Monitoring, Commissioning and De-commissioning Server Hardware.
* Asset Inventory.

OS/software knowledge:
* VMware Infrastructure, Virtual Center, ESX/i, VirtualPC, Xsigo, VNC, Remote De
sktop
* AIX 5L/6, HMC (v6, v7), Virtual IO software
* Linux (RH, CentOS, Debian/Ubuntu)
* Win2008 server, Win2003 server, Win2000 server, XP Pro, Vista, Windows7
* Windows Active Directory, SharePoint Services, Terminal Services, MS Office 20
03/2007
* TCPIP, DNS, DHCP, FTP, NFS, NIM, Samba
* SAN, ISCSI, Openfiler
* RSA, DRAC, ILO, DSView
* Various Anti-Virus Security Software
* TSM, VERITAS/netbackup, CommVault
* Cisco IOS/VPN software, Citrix Presentation Server 4
* Symantec Ghost, Rdeploy, Clone-zilla, Bart PE
* Infra Enterprise Ticket system
Hardware Maintained:
* IBM xSeries Servers, pSeries servers, xBlades, local attached IBM storage
* Dell PowerEdge Servers
* Xsigo Virtual IO appliances
* IBM/Lenovo Desktop/laptops, Dell Desktops/Laptops, and Compaq.
* Cisco, Netgear, Dlink, Linksys routers and switches.
* Avocent, Dell KVM's, APC PDU's
* Writeline, IBM, APC racks
* Brother Printers/fax/copiers
* Nortel phones
* Various Audio/Visual units
* PowerVault 136T Tape Library, Spectra Logic 64K AIT Tape Library
Previous Job Experience
Educorp Training and Consulting, Irving Texas
Senior Site Technical Administrator - Jan. 2008 to June 2009
* Create, document, and implement technical support procedures for entire compan
y.
* Responsible for hardware, software, network, and audio visual requirements for
lab classes in Irving location.
* Develop virtual machine and Symantec Ghost images to support customer room ren
tal requirements.
* Support Prometric, VUE, Kryterion, and Smart Workforce Solutions testing envir
onment.
* Administer support server functions & perform maintenance, backup, & troublesh
ooting for company's internal domain, file, application, and email servers.
* Responsible for desk-side IT support of corporate users including hardware, ne
twork, software, and printer/fax/copy support.
* Manage company's hardware asset / general equipment inventory.
* Administrate, maintain, and troubleshoot the company LAN, VLAN, WAN/VPN networ
k infrastructure.
* Responsible for administering the VoIP phone system including troubleshooting.
* Acquire, monitor, and maintain software licenses to ensure legal compliance.
* Monitor and maintain service agreements.
* Setup and maintain security camera system.
Spherion Management Services (IBM Preferred Contractor), Dallas Texas
IT Support Team Leader -- March 1998 to Dec. 2007
* Supported IBM remote Citrix eLab training environment.
* Provided training to instructors and site technicians via web conference to us
e the IBM eLab training environment.
* Built VMware and Symantec Ghost images for training use for IBM's classes worl
d-wide.
* Installed and Maintained IBM xServers that hosted images for training purposes
over the internet using Citrix.
* Insured the successful delivery of technical support for IBM's Education Site
in Dallas location.
* Led site technical team for Atlanta, Chicago, and Dallas education facilities.
* Managed the daily workflow and hourly schedules for technical team in Dallas L
ocation.
* Inventory control for over 250 servers and pc's for Asset Management.
Classroom l/T Support Specialist - May 1997 to March 1998
* Responsible for hardware, software, network, and audio visual requirements for
lab classes in Dallas location.
* Installed AIX software on IBM pSeries servers using network install manager (N
IM) for lab classes.
* Installed lab PCs with standardized ghost images supplied by central team.
* Maintained backups for RS6000's and LAN PC servers.
* Provided hardware, software, and network support to staff at location.
Sr. Education Support Specialist - Dec. 1994 to May 1997
* Administrated the delivery of student class materials for IBM LS's classes thr
oughout IBM sites nationwide.
* Liaison between 5 national kitting vendors and IBM to insure dynamic info was
produced for a variety of classes offered by IBM.
Business Support Center Coordinator - Aug. 1994 to Dec. 1994
* Managed all BSC staff projects to assure 100% customer satisfaction.
* Interfaced with customers, negotiated deadlines, researched and resolved probl
ems.
Business Support Specialist -- April 1994 to Aug. 1994
Projects / Achievements:
* Recently helped our team receive the CIO award for top IT project. By retiring
and consolidating old servers and virtualizing much of the existing hardware, w
e were able to reduce the DC's foot print, electrical power and cooling consumpt
ion that had reached max capacity down to a level capacity for future projects.
* Completed project adding a management network infrastructure to the Plano DC.
This included working with Net Ops to establish a separate Out of Band network a
nd attaching and configuring all servers, KVM's, and PDU's to be managed remotel
y. - June 2010
* Improved Educorp's process for installing training pc's and servers over the n
etwork for more speed and efficiency delivering technical training in the classr
oom environment. - Jan. 2008
* Created process for Educorp to be able to deliver AIX training remotely at the
ir customer locations. - March 2009
* Revamped IBM eLab Citrix environment in an effort to consolidate worldwide use
of Atlanta's Mid-range lab capabilities. - June 2006
* Project managed IBM lab infrastructure move from WWE location to Lakeside loca
tion. - Dec. 2005 to Oct. 2006
* IBM Eserver Certified Specialist pSeries AIX System Administration - October 2
002
* Supported IBM U.S. Unix conference in Dallas, TX - October 2002
* Supported the IBM European/Middle/East Asia (EMEA) Unix conference in Paris, F
rance - October 2000
* Assisted with install of Cisco classroom lab network - 1999
* Assisted upgrade of old bridged token-ring network to newer switch/hub network
-1998
References - Available upon request.