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Cheryl R.

Roark 119 Dundee Drive Lexington, KY 40517

(502) 645-7525
Visionary professional with over 25 years in the health care industry. Record o
f excellence in collection of accounts receivable, reduction of bad debt, revenu
e cycles and decreased DSO. Proficient in identifying root problems and resolvi
ng issues of low operational performance. Proven ability to affect strategies i
n several regions across the country with a commitment to multiple initiatives w
hile achieving targets and maintaining budget. Able to yield a positive impact
on cash flow, current assets and working capital. A proven leader with a positi
ve and customer service attitude.

Kindred Healthcare, Inc.
Louisville, KY 9/09 -Present
Special projects involved compliance in the PeopleFirst Division HR department t
hrough year end.
Additional project began at the New Year involving credentialing physicians all
across the country to
ensure physicians are enrolled for Medicare Part B services, in the hospital fac
ilities nationwide in order
to capture and bill revenues for all services provided.
Director of Accounts Receivable Collections
ResCare, Inc. Louisville, KY 9/03 a" 9/09
ResCare provides job training and educational support to individuals with develo
pmental or other disabilities; Education and training to young people through th
e Job Corps program; One-stop employment and training to people experiencing bar
riers to employment; and support to older people in their homes.
a Responsible for ensuring collections of over $150 million per month, decreasin
g company DSO from 51.9 in 2006 to 48.0 at 6/30/09
a Directed and managed a team of six Senior Collection Analysts and multiple pro
ject teams dealing with complex projects related to billing and collection issue
s throughout all states
a Developed and distributed policies and procedures ensuring consistency of bill
ing and collection of receivables during double-digit growth in revenue, net inc
ome growth of 20% and cash flow from operations at a record high of $86 million
last year
a Yearly budget and forecasting and strategic planning. Cost avoidance of staffi
ng increase during period of growth in revenue of over $50 million for past two
a Worked directly with the State Deputy Directors and staff/attorneys of Medicai
d in New Mexico, California, West Virginia, Indiana, North Carolina, Georgia, Ka
nsas, Missouri, Texas, New York, Louisiana and Kentucky in relation to receivabl
es and appeals resulting in bad debt recovery of over $15 million
a Worked directly with the Director of the Center for Medicare and Medicaid Serv
ices (CMS) to assist in providing States with FMAP reimbursement on older claims
dating back as far as 1996
a Identified reason for claim denials by State which prevent first pass claims a
nd denials
Manager of Accounts Receivable Special Projects 2/03 a" 9/
ResCare, Inc. Louisville, KY
a Responsible for AR Special Projects while developing, directing and managing t
he project of recovering $33 million on older past due claims which were past ti
mely filing guidelines from State Medicaid departments across the U.S. Successf
ul in bad debt recovery of over $15 million throughout tenure at this position.
a Managed staff of AR Special Projects team in preparing claims, re-billing past
due receivables and appealing out of timely denials.

Business Consultant for ResCare, Inc

Robert Half, International: Louisville, KY 2/02 a" 2/03
a Responsible for AR Special Projects while developing, directing and managing t
he project of recovering $33 million on older past due claims from State Medicai
d departments across the U.S. Successful in bad debt recovery of over $13 milli
on throughout tenure at this position.
a Identified precedents in respective States by other industry providers to succ
essfully collect on accounts
a Identified all State and Federal regulations including State and Federal fundi
ng and payment functions
a Created formal State work plans in 6 regions working directly with Regional Fi
nance Directors and Regional Vice Presidents
Business Consultant for Humana, Inc.
Humana, Inc.: Louisville, KY 9/00 a" 1/02
Humana offers a range of products and services related to group health insurance
. Individual business
units also serve the military, individuals, seniors, and a diversity of others.
a Responsible for the identification, development and effective implementation o
f insightful, pragmatic, and practical solutions to fee-schedule issues and clai
m problems resulting in higher %as of first pass claims
a Identified root causes and underlying business processes and inefficient syste
m processes in order to simplify workflow processes so structural changes could
be made resulting in the configuration of databases of client information and pr
oject charters related to the development of captured contracts across the Unite
d States in one system.
Operations Manager, Western Region
Sierra Health Services: Las Vegas, NV 4/98 a" 8/00
A Diversified Health Care company which included Health Plan of Nevada, Senior
Dimension, Southwest Medical Associates and specially designed health insurance
plans, Hospice and Behavioral Healthcare
a Managed Continuity of Care administrative operations at each department and re
sponsible for the hiring, orientation, training and evaluations of staff
a Responsible for setting productivity and quality standards to ensure staff ope
rated within the standards and met SHS bed-day goals
a Created and analyzed department budgets totaling $1.5 million for clinical and
operational staff including capital expenditures
a Prepared and submitted monthly reports for all department activity.
Columbia Kentucky Physician Services: Lexington, KY 1/1996 a" 4/199
Regional Physician Practice Manager and Central Billing Manager
Reported directly to the Executive Director of this MSO and CFO of 7 hospitals
for all physician practices employed by Columbia Healthcare in Kentucky. CKPS
acquired and managed physician practices in order to provide a network of physic
ian services related to all Columbia Hospitals throughout Kentucky.
a Responsible for negotiation of managed care and physician contracts
a Responsible for marketing, recruitment, development and set-up of all Central
Kentucky physician practices and MSO services
a Reviewed profit and loss statements for 76 physician practices and analyzed ex
penses to maintain overhead control
a Created and prepared operational budgets, reviewed variance in EBDITA and crea
ted benchmark comparison studies
a Facilitated establishment of centralized billing office for 7 hospitals with e
mphasis on timely filing of claims, electronic billing, processed claims follow-
up, patient collections, delinquent accounts
a Organized and implemented standard computer software and training throughout a
ll physician practices replacing several different legacy systems.
a Ultimate responsibility for the correct capture of physician charge revenue an
d charge sheets
a Assisted in the process of becoming Joint Commission Accredited
Business Administrator
Morgan, Vaughan and Stephens, M.D., PSC: Lexington, KY 1993-1995
Orthopedic surgeons who provide both non-operative and operative treatment for a
variety of spinal disorders.
a Responsible for day-to-day operations of the facility, personnel, marketing, l
icensure and financial reporting
a Assisted in the set-up of the Kentucky Spine Institute and incorporation resul
ting in staffing by a group of spine fellowship trained orthopedic surgeons who
have published numerous articles and research on spinal disorders in peer review
journals and have hosted several regional and national spine surgery seminars
Hospital Coordinator
Gumbert, Wheeler, Russell, Morgan, and Bray, M.D. 198
a Responsible for collections, capturing accurate billing and coding, computer t
raining of new staff and during the last 5 years in that position coordinated th
e scheduling of surgery and the appropriate capture of revenue
Education University of Kentucky, B.A. Business Administration, 1993
Honors and Awards
a Graduated with High Distinction from the University of Kentucky 1993
a Golden Key National Honor Society
a Recipient of the Cecil C. Carpenter Scholarship, College of Business and Econo
a Academic Excellence Scholarship
a Lexington Womanas Club Scholarship
a University of Kentucky Merit Scholarship