SOFTWARE DEVELOPMENT MANAGER

Hands-on technical leader with extensive experience driving critical software de

velopment programs through the end-to-end SDLC. Technical project management exp
ert with a proven record of delivering high-profile development projects on time
and on budget while achieving all business and customer goals for functionality
, usability, quality, and performance. Highly skilled at providing technical lea
dership and guidance to development teams with a firm commitment to championing
best practice development methodologies, processes, and standards.
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TECHNICAL SKILLS & EXPERTISE
Machines: IBM * ES/9000 * z9 * z10 * AMDAHL 5995
Teleprocessing: IBM * 3745 * 3274 * 3174 * AMDAHL 4745
Languages: PL/1 * ALC * EXEC * EXEC2 * REXX * CLIST
Programs: VTAM * CICS * DL/I * IMS * NCP * JES2 * TSO * ISPF * SMP/E * DFHSM * S
MS SCLM * VSAM * NETVIEW * RMF * RACF * CA-1 * INTERTEST * VPS * SDSF * OMEGAMON
TCP/IP * NPM * NETVIEW * X.25 * CL/SUPERSESSION * NETSPY * CNMROUTE * XDC
WINDOWS XP / Vista / 7 * EXTRA * MS Office
Operating Systems: VSE/ESA * VM/ESA * OS/390 * z/OS
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PROFESSIONAL EXPERIENCE
IBM, Dallas, Texas * 2004-Present
Fortune 500, world-leading provider of computing products and services.
Software Engineer Manager
Head a 17-member software engineering department in the end-to-end development l
ife cycle for new advanced programming systems with particular emphasis on Water
fall and Agile methodologies. Plan, budget, and schedule all development program
s to ensure the ongoing achievement of project design, testing, implementation,
and integration milestones. Additionally oversee high-level support of the Tivol
i OMEGAMON IMS product and serve as the chief technical liaison for several key
customers.
* Spearheaded a critical business initiative to transform the OMEGAMON product i
nto the definitive market leader and best-in-breed solution among entrenched com
petitors.
* Successfully achieved this major program's targeted delivery date by strategic
ally identifying a complex suite of requirements and by effectively managing the
temporary integration of 13 additional developers into the team.
* Drove significant improvements to departmental efficiency and performance, red
ucing the Total Cost of Ownership time by 44%, cutting time-to-value for proof-o
f-concept in half, lowering average production time 59%, and bringing the error
rate below 1%.
* Slashed customer-reported defects 12% by instituting early coding reviews to i
mprove the detection of programming errors.
* Resolved more than 600 critical, customer threatening bugs in core product fea
tures.
* Impacted the functionality and usability of each development project by commun
icating underlying customer business needs to the technical team.
CANDLE CORPORATION, Dallas, Texas * 1998-2004
Privately held business software solutions provider; acquired by IBM in 2004.
R&D Manager (2000-2004)
Promoted to lead an 8-member software development team in bringing a key new pro
duct upgrade to market, taking over a stalled, over-budget development program.
Analyzed and overhauled the development approach, implementing the best practice
Waterfall development methodology. Following this program's successful deployme
nt, directed the ongoing planning, budgeting, and SDLC for a wide variety of new
releases, programming enhancements, and support initiatives for the OMEGAMON IM
S and CICS products.
* Delivered the OMEGAMON product to market on time and achieved considerable inc
reases in customer satisfaction levels with the product's improved quality and l
ower error rates.
* Built the team's support for the new, reproducible development approach throug
h training, encouragement, and with demonstrated results in achieving project mi
lestones.
Advisory Software Developer (1998-2000)
Maintained the generally available (GA) releases of 2 core product offerings, in
cluding the OMEGAMON II for CICS and the Candle Command Center for CICS. Served
in a high-level technical advisory capacity for Level II customer support in add
ressing product issues.
* Played a key role in resolving more than 125 technical product issues, develop
ing, tracking, and testing defect fixes to ensure complete problem resolution.
* Specialized in providing toleration support for major product releases.
* Selected to serve on the code inspection team to review individual fixes.
CAREER NOTE: Additional roles include positions as Senior Quality Assurance Asso
ciate for STERLING COMMERCE, Systems Consultant for TECHNICAL SYSTEMS GROUP, Tec
hnical Support Specialist for POWER COMPUTING COMPANY, Lead Systems Programmer f
or BOY SCOUTS OF AMERICA, Systems Programmer, Application Programmer, and Comput
er Operator for MOBILE INFIRMARY ASSOCIATION, and as Computer Operator and Contr
ol Clerk for SOUTHERN DATA SERVICES. Details available upon request.

EDUCATION
Bachelor of Science in Business (E-Business)
University of Phoenix, Dallas, Texas

PROFESSIONAL DEVELOPMENT TRAINING

MVS Structure * CICS Measurement & Tuning-MVS * Implementing VM * DL/1 DOS/VSE
VSE Installation & Tailoring * VSAM Tuning & Performance * CICS/VTAM
IT Infrastructure Library (ITIL) Foundations * Agile * SMS * NCP Structure & Flo
w
Co-Active Coaching * Team Communication * Leadership Coaching * Interviewing * E
ffectiveness