THOMAS W.

CHAMBERS
5505 Justis Place a Alexandria, Virginia 22310
703-971-0201 Home / 571-244-6215 Cell a tc992a5c@westpost.net

IT MANAGEMENT:
Project Management ~ Systems Integration ~ Government Contract Services
Accomplished, CompTIA A+ Certified, IT Support Specialist with 10+ years broad e
xperience providing Project Management, and Technical Services to companies in v
arious industries. Provides integration planning for system deployment and high
end support for desktop and server teams. Strong IT integration skills and prove
n ability to install, configure, migrate, administer, and troubleshoot within mu
ltiple environments. Skilled at increasing productivity, efficiency, and creatin
g sound technical infrastructures through complex problem resolution by phone, i
n person, or remotely. Previously held Security Clearance from US Census, Depart
ment of Justice, Social Security Administration, USPS Public Trust, and Capitol
Police for US Senate. Adept at all levels of technical support management.
Core Competencies Include:
Global Desktop Services a Computer System Support a Analytical Problem Solving a
Lifecycle Management
a Systems Integration a Software Implementation a Team Leadership a Multi-Proje
ct Management
Desktop/Server Support a Help Desk a Client/Server/Database
TECHNICAL SKILLS
SOFTWARE/OS: Windows 95-Vista, Windows 7, MS Office, Symantec, McAfee AV, Norton
Internet Security 2010
HARDWARE: Intel and AMD Class PCs, Laptops, Servers, HP, Dell, Toshiba, Acer, MP
C, Gateway
CERTIFICATIONS: CompTIA A+, COMPAQ Desktops, laptops, and servers, Dell, IBM/LEN
OVO, Toshiba, PACE SMT/Thru-Hole Soldering
________________________________________
PROFESSIONAL EXPERIENCE
PRISM POINTE TECHNOLOGIES a" Fairburn, Georgia a 2006-2010
Provides IT services and maintenance for government and civilian contracts.
Project Manager
Clients: US Government, Department of Defense, Civilian, and Major Corporations
Reported directly to Executive Vice President. Initiated, planned, executed, and
monitored several large scale, international IT projects. Led technical teams o
f 30+ associates for projects such as Department of Defense Dependents Schools (
DoDDS) in Europe, US Census Bureau, and Intergraph Corporation. Ensured 100% on
time and on schedule delivery for maintenance contracts for 20,000+ desktops, la
ptops, servers, and hardware. Spearheaded comprehensive project communications t
hrough teleconferences, reporting, and meetings with global stakeholders. Collab
orated with Help Desk teams in order to assure Service Requests were completed a
s contracted. Coached and trained junior associates and technicians. Led Perform
ance Management metrics and tracking.
Key Accomplishments
a Met or exceeded all technical maintenance Service Level Agreements (SLAs), lea
ding to 100% client satisfaction.
a Completed international travel in order to ensure program continuity.
a Provided technical Subject Matter Expertise for several bid proposals.
a Identified and mitigated project risks in order to deliver high quality techno
logy solutions.
a Optimized key relationships with Engineers, Sales Teams, PMs, and COTRas at ma
jor companies such as HP, Dell, and Panasonic.
a Facilitated daily, weekly, and monthly Project Meetings, ensuring proper revie
w, communication, and approvals were secured in order to minimize downtime.
a Exceeded corporate goals through strategic planning, staff development, and su
ccessful project execution.
a Increased business with current clients through superior service delivery.
THOMAS W. CHAMBERS a Page 2 a tc992a5c@westpost.net

HEWLETT PACKARD a" Lanham, Maryland a 1996-2006

One of the worldas largest information technology companies operating globally w
ith over 310,000 employees.
Engineer/Manager
Promoted from Computer Engineer to Manager due to superior performance. Complete
d hardware break/fix and testing for various types of systems including workstat
ions, servers, desktops, laptops, monitors, terminals, and printers. Grew the PC
Service Center into a hardware integration and software imaging group. Led team
s of skilled IT Technicians to identify, resolve, and deliver IT solutions. Spea
rheaded all aspects of the receive, repair, and return process including warehou
se shipping/receiving, inventory, troubleshooting, and repair.
Spearheaded several major projects including the US Senate Mail Integration Prog
ram and the USDA Server Program, each involving hundreds of servers, racks, and
workstations built and ready to ship ahead of schedule.
Key Accomplishments
a Revamped the department from a non-revenue entity to one that produced $5M+ pe
r year in service contracts.
a Successfully completed several large scale, complex server, software, and desk
top rollouts for clients.
a Recognized with numerous awards for meeting or exceeding revenue targets.
a Innovated, designed, and implemented a new business process for the department
, leading to increased productivity and revenues.

EDUCATION / CREDENTIALS
Currently studying for CompTIA Project+
CompTIA A+ Certified Technician
DELL Certified Systems Expert
Associate Degree in Computer/Electronics Technology
Computer Learning Center
Northern Virginia Community College