MELISSA J MARTIN

7247 WARDMAN DRIVE, DEL VALLE, TX, 78617, 512-461-2985, mmadd917@westpost.net

OBJECTIVE
I am a dedicated individual who has an ambition to succeed in any environment. I
have extensive experience in Sales and Management. I love to learn and am alway
s up for a challenge. I get along well with others, while also working efficient
ly on my own. I am seeking a position where I can develop and excel while provid
ing my employer and clients A+ service.
EXPERIENCE
1/27/2010 TO CURRENT Portamedic Austin, TX
FIELD SALES AGENT
* Responsible for business development in order to grow business by 30% each yea
r
* Oversight of client information and account set up
* Address client needs and address issues in conjunction with the branch manager
and branch staff
* Provide current information to clients in regards to paramedical exams and oth
er medical services provided by Portamedic
9/15/2009 TO 1/15/2010 American Republic Insurance Austin, TX
AGENT
* Inform clients of options regarding insurance available to them
* Complete and submit policy applications to the home office for underwriting
* Deliver policies to clients after underwriting complete
* Specialist in Senior Products
9/2/2002 TO 6/11/2009 Praxair Distribution Inc Austin, TX
SALES SUPPORT AND CUSTOMER SERVICE SUPERVISOR
* Oversee Collections for Division (TX, LA, OK)
* Schedule and Supervise Technical Service Agents in Beverage Division
* Train internal and external clients in regards to online ordering and e-invoic
ing systems
* Audit 15% of client sites annually and provide process improvement solutions
* Coordinate with Sales staff on collection and asset issues and provide solutio
ns
* Bill clients for loss or damage to assets
BEVERAGE CO2 SALES MANAGER
* Responsible for business development in order to grow business by 20% year ove
r year
* Oversight of client contacts and pricing for new and existing clients
* Schedule installations and repairs needed to beverage systems
* Address client needs and set delivery schedules accordingly - always done proa
ctively and with the clients needs placed first
MANAGER CUSTOMER SERVICES & ASSET CONTROL
* Manage customer service and collection departments
* Audit 15% of client sites annually and provide process improvement solutions
* Coordinate with Sales staff on collection and asset issues and provide solutio
ns
* Bill clients for loss or damage of assets
* Responsible for Days Sales Outstanding (DSO) for division (TX, LA, OK)
* Order to Cash Champion for division: Ensure that policies and procedures were
being followed and implemented properly in each branch location
* Oversee collection process and collectors: Ensure that daily calls and process
es were being handled according to policies and procedures
8/1/2001 TO 9/1/2002 Texas Welding Supply Austin, TX
OFFICE MANAGER
* Account Payable and Receivable Clerk
* Client Billing and Collections
* Payroll for 10 employees
* Daily and Monthly Accounting Records and Retention
* New Hire Paperwork and Training
EDUCATION
7/15/09 TO CURRENT University of Phoenix Austin, TX
6/01/92 TO August 1994 Indiana Business College
Lafayette, IN

References are available on request.