Vicky L.

Porth
4554 7th St. # 6201
East Moline, IL
630.606.0806 vpc0416e@westpost.net

I am a skilled Human Resource professional with outstanding oral and written com
munication skills. My excellent interpersonal skills help me interact effective
ly with diverse employees and customers to manage successful outcomes. I have p
roven analytical skills with excellent attention to detail. I have the ability
to evaluate facts and draw appropriate conclusions. I am an individual with a
high energy level who understands the importance of possessing an excellent atti
tude as a key factor to my personal and professional success.
Career Experience
The Napleton Group Human Resources and Training Manager; 2008 -Present
Plan, develop and implement strategy for the organizations sales, quality servic
e, recruitment, training and development processes.
Design training courses and programs to meet business objectives.
Recruit, hire, orientate and train new sales, service, call center and office s
taff.
Motivate, coach, and manage the sales and service staff to achieve goals.
Maintain a climate of exceptional customer service by motivating and coaching t
eam members.
Identify need for process improvements, create/revise processes and train appro
priate staff.
Obtain Continuous Improvement Process validation and serve as Total Quality Man
agement Facilitator. Serve as Customer Relations Manager to resolve customer con
cerns and facilitate a positive customer experience.
Conduct sales, service and product training to meet sales goals and maintain va
lidation.
Conduct Sales Team meetings on a weekly basis.
Coordinate product training, manage training certification and e-learning syste
ms.
Monitor, measure and report on staff training and development plans and accompl
ishments to achieve agreed formats and timescales.
Directly supervise the sales, cashiers, receptionists and client service manage
rs; assigning and directing work, appraising performance, resolving problems, re
warding and disciplining employees to create a positive environment for employee
s and clients.
Create and deliver training programs to all levels within the organization.
Performance Solutions Joliet, IL; 2007 2008
Sole Proprietor for a firm that provided Leadership, Supervision, Sales, Service
and Recruitment training to meet client needs. Curriculum and testimonials avai
lable upon request.
BankWest, Inc. Pierre SD; 2001 2006
Outside Consultant 2001-2005; Training and Development Officer February, 2005- D
ecember, 2006
Created and delivered exceptional customer service, sales, leadership and super
visory training for managers and associates.
Served as project manager to develop a new employee orientation program and Uni
versity training program.
Developed and managed the Customer Relationship Management (CRM) and quality se
rvice programs to assist client relationship managers to achieve goals. Conduct
ed individual coaching sessions for management and sales associates to achieve e
stablished goals.
 Created and managed a recruitment process for the management team.
Created individual development plans for managers and sales associates.
Vicky L. Porth Consulting Chicago, IL; 1998 2005
Built a successful consulting business to assist clients in meeting strategic go
als. Served as an instructor for the Illinois Bankers Association.
Conducted assessments and strategic planning to analyze the organizations curre
nt situation and provided recommendations to improve leadership, sales, and serv
ice cultures.
Worked with management teams to create infrastructure necessary to achieve desi
red results.
Conducted 360 feedback assessments and utilized individual assessment tools to
provide feedback regarding performance; created individual development plans, an
d provided on-going coaching and training to assist managers and associates to a
chieve established goals.
Created infrastructure to measure and reward performance.
Created client-specific programs for service, sales, supervisory, and personal
development training in areas of communication, exceptional customer service, ti
me management, conflict resolution, team building, personal coaching, sales mana
gement, client relations management. Curriculum available upon request.
Marquette Banks Minneapolis, MN; 1990 1998
Regional Vice-President Iowa, Illinois, Wisconsin Division 1996 -1998
Headed the sales, service and marketing functions for twenty-six branches with
over nine billion in assets
Supervised eight branch managers directing sales, marketing, retail growth and
profitability.
Established systems to measure branch performance.
Conducted coaching, and performance appraisals.
Assistant Vice-President Marketing, Morrison, IL; 1990 1996
Responsible for developing all bank-wide campaigns for my region which included
market research, product development, advertising and promotion.

CERTIFICATIONS
Predictive Index Certification April, 2005
Total Leader Concept August, 2004
Profiles International Certification January, 2004
360 Solutions January, 2004
Strategic Planning Systems - October, 2003
Paul J. Meyer Institute May, 2003
Leadership Results, Inc. - Effective Supervisory Management, September, 2002
Leadership Results, Inc. Effective Personal Productivity, January, 2002
Robert H. Franke & Associates - Sales and Service Management, 1998