LISA HILGER

7535 Tiffany Dr #3B

Orland Park, IL 60462
708-305-1652
lhc14334@westpost.net

OBJECTIVE
To obtain a position in the information technology industry that is commensurate
with my education, technical skills, and experience.

HIGHLIGHTS OF QUALIFICATIONS
* Master of Science in Computer Science with extensive technical knowledge
* Proven ability to understand, plan, and implement complex business strategy
* Team player who can work effectively with all levels of management, staff, and
customers
* Superior communication, presentation, requirement management and project manag
ement skills

EXPERIENCE
Accenture Chicago, IL January 2008 - Present
Systems Senior Specialist for Benefits Team
* Manage the day-to-day systems aspects of the benefit plans, voluntary benefit
plans, and wellness incentives. This includes the interfaces between SAP, Payro
ll, benefits administrator, and other vendors as appropriate.
* Manage the processes for benefits systems interfaces and act as liaison for be
nefits, payroll, CIO, third party administrator, and Accenture
* Operate as subject matter expert on process workflows between system interface
s and analyze the impact of plan changes on the various systems
* Audit activity on payroll and benefit systems to ensure accuracy of data flow,
reporting, and calculation
* Assist with coordinating system testing for key processes
* Identify and report issues on system workflows and follow through to resolutio
n
* Partner with internal/external groups to gather and manage requirements and sy
stem interfaces, set priorities, and satisfy business needs
* Develop documentation for operational processes and procedures for application
s and work processes
* Project manage system initiatives; collaborate with project stakeholders to en
sure on-time completion of projects
* Run ad-hoc queries and reports for internal and external customers
* Act of point of contact regarding systems issues for internal teams as well as
external vendors; escalate to leadership when necessary
* Facilitate system upgrades; communicate changes and train colleagues on system
/process changes
* Perform data audits to ensure data integrity and quality assurance; document a
nd manage issues to ensure resolution
* Develop queries and processes for data extracts; prepare data files for variou
s vendors in accordance with data file specifications; work with internal teams
to automate processes where applicable

CS STARS, LLC Chicago, IL 2006 - December 2007

Account Manager/Project Manager, Healthcare Team
Associate Account Manager/Project Manager, Healthcare Team
* Assisted clients (hospitals, medical facilities, etc) via consulting, training
and support, in meeting their risk management information system (RMIS) busines
s objectives through their use of the STARS system
* Managed projects throughout all phases of the project life cycle for new and e
xisting clients
* Customized the system to assist clients in developing the system to meet their
needs
* Appointed to implementation team for four new system implementations in one ye
ar
* Developed complex custom solutions to expand the client's capabilities in STAR
S for both data capture and reporting
* Gathered and reviewed business requirements for custom development, complex re
ports and client data issues
* Trained clients on how to most effectively use the software, based on their bu
siness needs and requirements
* Created training and reference materials for clients and new colleagues
* Trained new colleagues; responsible for coordinating and facilitating new hire
trainings for the Professional Services Organization
* Modified existing report templates and develop ad hoc reports to meet client r
equirements using Crystal Reports
* Managed client issues, facilitating resolution through status calls and report
ing
* Troubleshot both technical and data-related issues
* Supported the identification, pursuit and implementation of expanded opportuni
ties
* Repaired client data in both SQL Server and Oracle databases
* Responsible for upgrading clients to newer version of software, redefined requ
irements, updated custom solutions and associated training
* Partnered with Product Development to improve technology services for the heal
thcare market

Accenture HR Services Chicago, IL 2004 - 2006

Benefits Lead
* Point person for implementation of HR business outsourcing strategy
* Led effort for knowledge transfer to new sites, including training employees b
ased overseas, implementing, and trouble-shooting work processes at all sites
* Redesigned standard processes and local work instructions to split work betwee
n US and overseas sites in preparation for knowledge transfer
* Designed, created, and delivered general to complex benefits training for grou
p presentation
* Supervised daily processes and project work for benefit specialists serving ov
er 5,000 employees
* Member of overseas implementation team
Benefits Analyst
* Designed and implemented formal audit and data quality processes for HRIS entr
y
* Implemented data quality processes to confirm accuracy of all payroll benefit
deductions
* Management of several external benefit vendors (medical, dental, retirement)
* Created and maintained standard process and local work instruction documentati
on, including flowcharts, instructions, and detailed templates
Benefits Specialist
* Explained benefits to participants
* Resolved all levels of participant and plan administration issues
* Monitored, created, and responded to service center requests using Siebel
* Generated ad hoc benefits related reports and performed data analysis

Governors State University University Park, IL 2001 - 2004

Lead Academic Support Staff for Division of Extended Learning
* Planned and implemented website development for Division of Extended Learning
(DXL). Managed project by coordinating with faculty and administrators to develo
p content and meet project timetable. Responsible for layout and formatting of a
ll content for website and meeting project objectives for site design, troublesh
ooting, and modifications. Interfaced with IT staff hosting website. Migrated we
bsite to new platform
* Maintained website for division by coordinating development of new content wit
h faculty and administrators. Updated content, layout, and performed maintenance
(broken links, etc.). Ensured website accuracy and overall functionality
* Maintained CARS student database for division. Performed SQL based reporting o
f student and administrative data. Modified SQL and report layouts as needed
* Supported External Program Manager in updates and modifications to non-traditi
onal degree program and Navy website. Used DOD Navy portal system and followed s
tandards for NCPACE (Navy College Program for Afloat College Education)
* Assisted local and international students to access and use distance learning
courses on the web
* Provided administrative support to distance learning professors
TECHNICAL SKILLS
* Databases: Oracle, SQL, MS Access
* Languages: C++, C#, Java, Visual Basic, PERL
* Web tools: HTML, Content Management System, MS Front Page, Flash MX
* Applications: PeopleSoft, Siebel, Lotus Notes, SAP, Ceridian, CARS, Adobe Publ
isher, MS Office, Publisher, Visio, Project
* Crystal Reports
* Operating Systems: UNIX, MS-Windows 98, 2000, XP, Vista
PROFESSIONAL TRAINING AND DEVELOPMENT
* Six Sigma Green Belt Fundamentals - August 2009
* Information Security and Client Data Protection - January 2009
* MS Access --- February 2008
* Managing Projects --- October 2007
* ARM 54 - Essentials of Risk Management --- June-August 2007
* Account Management Training --- September 2006
* SAS70 Training - September 2006
* Operational Excellence: Workflow (Re)Design and Documentation --- April - May
2006
* HRSP/SAP Training --- April - May 2005
* HIPAA Training --- December 2004
* Sarbanes-Oxley Training --- December 2004

EDUCATION
M.S. Computer Science 2006
Thesis Topic - Applying Adult Learning Theory to the Computer Science Curriculum
Governors State University, GPA: 4.00 / 4.00
B.S. Computer Science with Honors 2003
Governors State University, GPA: 3.89 / 4.00