Thomas C.

Kolek
3600 N. Lake Shore Dr. #1822
Chicago, IL 60613
773-263-8334
tkc1816e@westpost.net
TECHNICAL SKILLS
* Network Operating Systems and Server programs: Windows 2000 and 2003 Server, D
omino Server, Novell Netware, ISA Server 2003, Veritas Backup Exec, Optivity Tel
ephone Manager.
* Desktop Operating Systems: Win 3.1 - Windows 7. Mac OS X Snow Leopard.
* Software: MS Office Professional Suite, AutoCad, IBM Notes Client, Sharepoint,
Callpilot telephony, Symantec Endpoint Protection, Symantec Ghost CE, Quickboo
ks, ARCserveIT, Semaphore RTE, Win2PDF, SnagIt, Adobe Creative Suite, Pcounter,
Visio, Cisco VPN, Crystal Reports, FedEx web client, Blackberry Desktop Manager.
* Hardware: IBM/Lenovo laptops, Dell, HP/Compaq and Gateway workstations and ser
vers, Apple, Dell, Sony and Fujitsu laptops, Dell NAS and tape backup devices, N
ortel PBX and phones, HP printers and scanners, Watchguard Firebox II Plus firew
all, Cisco wireless access point.
EXPERIENCE
Electronic Knowledge Interchange / Killerspin - PC Support Technician - Jan. 200
9 - July 2010.
* Responsible for all break/fix of computer Operating System, program software a
nd hardware repair.
* Reimaged and configured desktops and laptops.
* Migrated Blackberry users to Blackberry Enterprise Server.
* Performed new employee network, e-mail, computer and phone orientation.
* Assisted in roll out of new software from development to staging to production
.
* Developed E-commerce site.
* Edited and maintained company website.
* Assisted in development of asset tracking for all computer hardware.
* Responsible for testing, quality assurance and training of new software progra
m.
Freelance Work - May 2007 to Jan. 2009
* Performed break/fix for desktop OS, software and hardware repair.
* Conducted field measurements and created AutoCad drawings for an architecture
firm.
The Environments Group - Systems Administrator / Technical Desktop Support -- Ap
ril 1998 - Feb. 2007
* Provided network, software and hardware support for 150+ users.
* Installed, configured and maintained office workstations, laptops and network
servers.
* Performed network, pc, software and phone orientation for all new employees.
* Developed and conducted training of core software programs.
* Composed end-user software instructions and best practices.
* Advised company Directors in IT budgeting and performed all IT purchases.
* Created and managed user accounts in Windows Active Directory and Lotus Domino
Server.
* Set up user's phone extension and voicemail in Nortel phone system and perform
ed all moves, adds and changes utilizing phone software or punchdown block.
* Established and maintained network backups and performed restoration of files
as needed.
* Tested, evaluated and installed new operating systems, computer hardware and s
oftware.
* Lead role in migration to new software through use of Group Policy and Symante
c Ghost.
* Enforced office standards and guidelines for software and hardware use.
* Set up office wireless network.
* Maintained basic functions and repair of office printers, copiers and miscella
neous peripherals.
* Supported various PDA devices.
EDUCATION
* University of Wisconsin - Madison - Bachelor of Science Degree - Interior Desi
gn 1996
* Madison Area Technical College - Associate Degree - Interior Design 1992