JULIET GAREL LOWNES

2664 Blackwolf Run Lane

Raleigh NC 27604
(919) 522-8665
jlc1fa36@westpost.net
EXPERIENCE
Merrill Lynch, Pierce, Fenner & Smith Inc., Cary, NC
Global Wealth Management
Client Associate/Operations - March 2004 - Present
* Assumes the entire roll of a Client Associate supporting senior Financial Advi
sors and the Resident Director
* Responsible for all administrative duties and client contact for each Financia
l Advisor
* In charge of accepting and processing all securities and deposits for the enti
re Branch Office
* Screens all incoming calls for the Branch Office
* Assumed the role of the Branch System Administrator for two months
* Monitors all compliance items as far as correspondence, faxes and mail
* Prepares Client Reviews and Reports for New Clients/Prospects
Merrill Lynch, Pierce, Fenner & Smith Inc., Fayetteville, NC
Global Wealth Management
Client Associate/Resident Director's Assistant - February 2003 - March 2004
* Supported Financial Advisors and their business objectives
* Provided administrative support to Financial Advisors/Resident Director by mai
ntaining existing accounts, transferring securities, creating and maintaining cl
ient files, obtaining required documentation and answering administrative and op
erational inquiries
* Proficient with task prioritization, follow-up and resource utilization
* Responded to client inquiries regarding security quotes, account balances, acc
ount activity, account documentation, statement information, securities transfer
s, security information and general product and/or service information
* Communicated with clients, fellow employees (Branch, Client Services, and Home
Office) and the general public effectively and professionally
* Processed Travel and Expense Reports
* Coordinated Seminars and lunches for the office and Financial Advisors
* In charge of paying all the bills for the office through Accounts Payable
* Access to the Purchase Card (P-Card) for the use of Branch Office expenses
* Managed time cards and attendance for all the Client Associates/Operations
* Processed new hires /interns for the Branch Office
* Back up to the Branch Cashier/Operations and also a signature guarantor for th
e Branch Office
* Processed all deposits, securities, new accounts/ faxes
* Maintained all Compliance Documents for the Resident Director
* Assumed the entire roll of a Client Associate as well as the Resident Director
's Assistant
Merrill Lynch, Pierce, Fenner & Smith Inc., New York, NY
Global Wealth Management
Client Associate - July 1997 - November 2002
* Identified opportunities for potential sales (new clients, new prospects), pas
sing information to Financial Advisor
* Maintained client focus, correctly prioritizing and responding to client reque
sts and needs
* Assisted with client profiling and Financial Foundations/Client Reviews
* Responsible for serving smaller client segments
* Corresponded with clients to gather information and issue instructions as dire
cted by Financial Advisor
* Educated self on new products through participation in outside educational & t
raining programs
* Branch Office Coach and Team Leader responsible for training new hires
* Screened sales-related from non sales-related phone calls and prioritized acco
rdingly
* Processed and supported client accounts through appropriate online Merrill Lyn
ch systems
Legal Department
Compliance Analyst - March1995 - July 1997
* Interpreted subpoenas (Grand Jury, criminal investigations, subpoenas for depo
sition and subpoenas for trial appearances for document production/appearances)
* Analyzed disclosures on garnishments, restraining notices, Sheriff Levies, Tax
Compliance Levies and Orders to Withhold
* Responded to Divorce Decrees, Orders to show Cause, Bankruptcy Notices and Qua
lified Domestic Relation Orders
* Handled cases where legal and outside counsel are obtained in order to conclud
e highly sophisticated cases
* Interacted with Merrill Lynch private counsel to solve cases
* Liaison to numerous organizations including law firms and federal agencies
Compliance Assistant - October 1994 - March 1995
* Processed IRS Levies, Summonses, and Tax Levies against Merrill Lynch clients
* Interacted with branch managers, financial advisors, IRS agents and attorneys
* Evaluated Merrill Lynch client account statements (transactions, withdrawals,
transfers, investments, etc.)
* Placed freezes/pends on Merrill Lynch Cash Management, Retirement, Margin and
Pension accounts
* Released funds/proceeds to the IRS
* Drafted correspondence to clients and the IRS
* Trained new employees for legal department
* Liaison between the Compliance Department and the Merrill Lynch Corporate Libr
ary
* Provided assistance to compliance analysts and other support staff members
* Placed orders for supplies
* Prepared and updated files/statements
* Corresponded with Merrill Lynch Corporate Library to update, maintain and rece
ive status of monthly statements for clients
* Microfiche Merrill Lynch client account information
EDUCATION
Borough of Manhattan Community College, New York, NY
A.A.S Degree - Major: Business Management/Office Operations Automation - July 19
94
SKILLS
Microsoft Word, Excel, PowerPoint, Transcription
CPR and AED Certified
Preparing for Series 7/66 Examination
ACHIEVEMENTS
Notary Republic in the state of North Carolina
Received Merrill Lynch Special Achievement Award 1999
Member of NAFE (National Association for Female Executives) since 2001