RAYMOND YOUNG, JR.

10705 CLUB CHASE, FISHERS, INDIANA 46037

yrc41596@westpost.net
317.459.0797
___________________________________________________________________________

EXECUTIVE PROFILE
Results-oriented executive with a proven track record for leading core high-prof
ile operations to achieve optimal performance levels. Dynamic communicator, pres
enter and negotiator. Experienced in domestic and global business development i
n the Medical Diagnostics and Information Technology Industries. Proven success
in areas of:
Sales, Marketing & Business Development
FDA Pricing and Contract Negotiation
Product Development
Field Service & Technical Support
Supply Chain
Call Center Operations and FDA QSR Customer Training
IT Consulting
Project Management
Revenue Forecasting
Budget Planning
Global Leadership
PROFESSIONAL EXPERIENCE
RAYMOND YOUNG & ASSOCIATES, LLC Fishers, Indiana 2008 Pres
ent
Consultant
Providing business solutions through discovery analyses, business plans, product
development plans, project management, patent and trademark submission oversigh
t, assist with securing investment capital, and focus group sessions. Solid know
ledge of FDA Quality System Requirements (QSR) and Current Good Manufacturing Pr
actices (CGMP).
Negotiated General Services (GSA) Contracts for new offers to the Federal Gover
nment.
Designed and implemented new sales, marketing and segmentation strategies (incl
uding EMRs).
Proposal submission to Health and Human Services for $5M diabetes management pr
otocol.
Successfully secured new product trademarks and patents for medial clients.
Managed and implement FDA and ISO quality system requirements for R&D clients

ROCHE DIAGNOSTICS CORPORATION Indianapolis, Indiana

2001-2007
Vice President, Roche Professional Services
Managed and transformed a $100M medical diagnostics services operation, with acc
ountability for the business development, servicing hardware and reagents, contr
acting and retention of Clinical Chemistry, Immunoassay, Molecular, Point of Car
e, and Blood Center base accounts representing $960M, as well as Medical Laborat
ory sales. Responsible for supply chain and logistics of product, parts, and tec
hnical support. Introduced and implement the change management process to the p
rofessional services organization.
Grew revenue 14% year-over-year in sluggish business market and reduced invento
ry expense by $20 million over 24 months.
Expanded professional consulting to clinical laboratories utilizing Six Sigma m
ethods to uncover inefficiencies thereby improving laboratory operational perfor
mance and customer satisfaction
Developed reimbursement services to hospitals, private laboratories and physici
an offices to optimize cash flow.
Implemented ERP, Middleware, SAP/Clarify. Implement P&L management system and c
ost per test system.
Top-ranked as an overall services provider in the in-vitro diagnostic market pu
blished by Washington G-2 Annual Report for (4) four years, consecutively.
Successfully implement a service pricing and customer satisfaction model that t
ransformed the business from a cost center to profit center.
Implemented reverse logistic process yielding $30M reduction in inventory and i
mproved customer satisfaction.

RAYMOND YOUNG, JR. Page 2

COMPAQ COMPUTER CORPORATION (ACQUIRED BY HEWLETT-PACKARD) 1988-20

01
Director & General Manager, e-Services, North America Alpharetta, GA (2000-2001
)
Drove North America e-business operations for new multi-million dollar business.
Effectively planned, designed, executed, and managed e-business strategy for se
rvices business unit.
Successfully launched electronic web tools vital to optimizing customer, partne
r and personnel servicing as well as online purchasing e-Commerce tools
Spearheaded equity investments in emerging technology firms defined as lucrativ
e opportunities for revenue diversification and expansion.
Led the implementation of an asset management solution that increase sales of h
ardware by 20%.
Director & General Manager, Southeast District - Alpharetta, GA (1996-2000)
Led $250M service enterprise covering a 5-state region and employing 300+ person
nel. Spearheaded the sales and servicing of innovative IT solutions, with full a
ccountability for district revenue, supply chain, profit growth, stockholder ROI
, client satisfaction, and personnel development.
Regional Sales Manager - Alpharetta, GA (1995-1996)
Directed 180 sales and support personnel in generating and managing $330M in sal
es throughout a 19-state region. Strategically defined, developed and implemente
d targeted sales strategies to boost both domestic and international account rev
enue and market positioning.
District Business and Operations Manager - Alpharetta, GA (1994-1995)
Oversaw $68M Profit & Loss and spearheaded initiatives to drive fiscal and marke
t growth through resourceful account, supply chain and business development plan
ning. Developed and integrated results-oriented operational processes for distri
ct service engineers. Successfully built key service/product partner and outsour
cing firm alliances.
District Sales Manager, Mid-South States/Washington, D.C. Metropolitan Region (1
992-1994)
Managed sales and servicing of customized technology solutions for 500+ accounts
throughout a 5-state region, including governmental contracts, with responsibil
ity for effective administration of a $70M revenue plan and market growth.
Regional Financial Planning & Analysis Manager - Greenbelt, MD (1989-1992)
Senior Financial Analyst, Headquarters (1988-1989)
Cost-effectively and resourcefully administered a $500M budget for 5-state regio
n.
INTERNATIONAL BUSINESS MACHINE (IBM) GAITHERSBURG, MARYLAND
1982-1988
Senior Accounting Analyst, Federal System Division

EDUCATION AND PROFESSIONAL DEVELOPMENT

MBA, Management and Marketing; Mount Saint University Emmitsburg, Maryland
BS, Accounting/Computer Science; Alabama A&M University Huntsville, Alabama
Graduate, Senior Executive Program, London Business School; 2002-2003
Executive Six Sigma Green Belt; 2002
Graduate, Executive Management Program, Babson College; 2000
PROFESSIONAL AFFILIATIONS
American Management Association - Member
American Field Service International Curriculum Committee - Member
Outsourcing Institute of America - Member
COMMUNITY INVOLVEMENT
Indianapolis Symphony Diversity Board
The Purpose Foundation of the South, Co-Founder
Celebrity Sponsor & Chef, Dave Thomas Child Adoption Charity Annual Event