Dorothy Maluck-Egeland 11160 S. Trumbull Ave.

Chicago, IL 60655
(312)320-7657 D.MaluckEgeland@gmail.com
Professional Profile
a Provided stability for the practice with 10 years of consistent service
a Maximized the appointment scheduling
a Reduced outstanding receivables by 40% in 18 months
a Reduced the duration of outstanding insurance claims from 60 days to 12 days
a Completed data entry of over 1700 patientsa"four years without a data entry e
rror
a Completed 2 computer software conversions
a Developed aat a glancea patient information for the doctoras convenience
a Helped expand the practiceas entry into implant surgery
Professional Experience
Forrest R. Tower, D.D.S., Oak Lawn, IL July 1999 a" April 2010 Office Manag
er/Oral & Implant Surgical Assistant
Accreditations
a Member of American Dental Assistants Association since 2002
a Achieved 30 Continuing Education credits per year
Ryerson Steel, Chicago, IL March 1980 a" July 1983 Inside Sales Representat
ive, Chicago Metro Area
a Consistently in the top 5 in sales (of 100 salespeople)
a Consistently reached profit margin targets in sales
a Completed all in-house metallurgical training
Wood Fair Unfinished Furniture, Evergreen Park, IL May 1979 a" March 1980 Store
Manager
a Most repeat customers in the chain (of 5 stores)
a Attained less than a 1% theft rate
a Attained best balance of accounts of stores in the chain
a Attained best inventory control
North American Insurance Company, Chicago, IL May 1977 a" April 1979 Administr
ative Assistant, Underwriting Department
a Developed HMO physician certification program
a Was atrouble-shootera in auditing military insurance accounts
a Developed employee recognition program for employee retention
a Developed in-house document tracking system
CNA Insurance, Chicago, IL March 1975 a" May 1977 Technical Assistant, Tax
Sheltered Annuities Department
a Customer service for professional groups
a Account maintenance for new IRAas
a Account maintenance for tax sheltered annuities
a Internal auditing of professional group transactions
Professional Society of Insurance Services, Chicago, IL May 1974 a" March 1975
Administrative Assistant
Baskin Clothing, Chicago, IL June 1970 a" September 1973 Cashier a" Custome
r Service a" Switchboard Operator
Volunteer Activities
From 1993 to 2002, I volunteered for my home pa
rish in private nursing care, specializing in senior care, in the areas of hospi
ce and respite care. References are available.
Education
DeVry University, Tinley Park, IL Bachelor
of Science Finance (GPA 3.84)
Deanas List every semester in attendance
Member Alpha Sigma Lambda honor society
Daley College, Chicago, IL 1986 a" 1987 Engineering (GPA 4.0) for metallurgica
l studies
St. Xavier University, Chicago, IL 1972 a" 1974 French (GPA 3.83)
Additional Skills
Fluent in French
Microsoft Office Suite, Microsoft Project Management
References
Available on request.