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Walter Heath

1316 Dearborn Road, Allen, TX 75002


Home: 972.396.2049
Cell: 214.213.8196
Email: whc4e7e6@westpost.net
SUMMARY OF QUALIFICATIONS
I am a solutions-oriented, IT professional with over 14 years of
experience and a diverse background in IT software and application
development, systems analysis and design, IT project management and
planning. I am experienced in gathering and writing business
requirements, determining time and cost estimates, designing
technical solutions to meet requirements, and managing IT projects
and technical teams. My technical skills include UNIX and UNIX shell
scripting capabilities, Oracle RDBMS and SQL, COBOL, C/C++, and Java.
I am also proficient in the Microsoft Office Suite of products (Word,
Excel, PowerPoint), as well as MS Project, and MS Visio. I am seeking
opportunities in IT where I may use my skills, knowledge, and
experience to build new or improve upon existing IT applications and
processes.
CORE COMPETENCIES
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IT Project Management/Planning
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Systems Analysis
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Software/Application Design
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Customer Relationship Management
TECHNICAL SKILLS
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UNIX
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Oracle
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COBOL
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C/C++
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SQL
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Perl
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XML
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Java
PROFESSIONAL EXPERIENCE
JUDGE TECHNICAL STAFFING a" MATAWAN, NJ 12/2009 a" PRESENT
_Project Manager_ @ APS Healthcare, White Plains, NY
Perform project planning, management, and coordination of IT
hardware implementation and application development projects,
including:
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Create and maintain project management documentation (Project
Charters, Project Plans, Project Status and Financial Reports)
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Create and execute project work plans
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Facilitate clarification of business requirements, project scope,
and budget
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Schedule and lead meetings and presentations
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Manage budget and costs to ensure projects were did not go over
budget.
CDI CORPORATION a" PHILADELPHIA, PA 09/2009 a" 11/2009
_Learning System Administrator_ @ Invensys, Plano, TX
*
Responsible for managing the implementation of a Learning Management
System (LMS) at Invensys.
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Coordinated all aspects of the quality assurance process to ensure
the user and course data coming out of the old LMS system was
transferred into the new LMS system correctly.
*
Managed the resolution of user issues to ensure the proper
performance of web-based course content and the availability and
usefulness of all required reports.
THE R J BYRD GROUP a" DALLAS, TX 01/2008 a" 08/2009
_Learning Technology Consultant_ @ ACS Learning Services, Irving,
TX
*
Managed the relationship and communication between ACS
IT/development teams and ACS clients/customers, providing clients
with level 2 technical support in resolution of issues involving the
ACS Learning Management System (LMS) or training content loaded on
the system.
*
Provided client users training in the setup/configuration and use of
the LMS system, including addition/deletion of content/materials for
training and creation/deletion of user accounts.
*
Performed requirements gathering and analysis and design to document
the requirements based on client requests for system
changes/enhancements.
*
Performed validation and troubleshooting of issues in SCORM and AICC
content package formats.
ALLIANCE TELECOM SOLUTIONS a" GURNEE, IL 07/2003 a" 12/2007
_Technical Architect_ @ AT&T Long Distance, Richardson, TX (01/2005
a" 12/2007)
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Participated in requirements gathering sessions to determine and
finalize the business requirements.
*
Designed the technical system/application changes to meet Business
Requirements for enhancements to existing system functionality and/or
new system functions, including providing time and cost estimates
required to complete the changes.
*
Conducted technical reviews of completed code changes and validated
development unit test results to ensure all requirements had been met
and functioning as expected.
*
Investigated issues found in development and production to determine
the root cause and design technical solutions to correct the issues
where needed.
*
Coded programs/applications using a combination of UNIX shell
scripts, C, COBOL, and SQL scripts.
_Business Analyst _@ T-Mobile USA, Bellevue, WA (07/2003 a"
12/2004)
*
Performed analysis on the Amdocs Telegence Billing System and
application interfaces, recommending new technologies, methodologies,
or tools, including working with T-Mobile vendors to streamline
information processing by identifying problematic areas and
suggesting more efficient solutions.
*
Gathered and documented business requirements for system
updates/enhancements.
*
Estimated level of effort required to implement required changes to
determine cost.
*
Conducted training classes and provided technical assistance to
full-time production support analysts in resolving issues in the
Billing system, including identifying and correcting code errors in
programs/application written in COBOL and C, UNIX Shell and SQL
scripts.
BUSINESSEDGE SOLUTIONS (now EMC) a" EAST BRUNSWICK, NJ 12/2002 a"
06/2003
_Consultant_ @ Western Wireless Corp (now Alltel) , Bellevue, WA
*
Provided technical assistance/support for Western Wireless
production analysts supporting the Amdocs' Flexible Bill Formatter
(FBF), including assisting in the investigation and resolution of
development and production issues in FBF processing.
*
Created training documents and conducted training classes for
Western Wireless Production Support teams on the FBF and its
functions within the billing system.
CINGULAR WIRELESS (now AT&T Wireless) a" RICHARDSON, TX 11/1996 -
10/2002
_IT Manager_ _(11/1999 - 10/2002)_
*
Managed day-to-day functions/activities of IT teams responsible for
the design and development of the Billing and Bill Formatting
applications within the Amdocs' Telegence Billing System, overseeing
the design, development, unit testing and implementation of
enhancements to the system which was responsible for calculating and
producing invoices in paper and electronic formats for all Cingular
Wireless customers within the Midwest, West, and Southwest markets.
*
Held responsibility for building and maintaining a team of
proficient developers to support the Billing and Bill Formatting
applications in the planning, scheduling, design, development, and
implementation of over 50 enhancement projects and production fixes
within the applications maintaining over 90% on time delivery to both
QA and Production across 3 to 4 major version releases per year.
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Responsible for ensuring that development work was completed on
time and did not exceed projected costs.
_Technical Architect_ _(05/1998 - 11/1999)_
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Served as a technical subject matter expert (SME) and principle
designer of the Billing and Bill Formatting applications, responsible
for reviewing and interpreting business requirements, performing
systems analysis to design the technical solution to meet the
requirements, and providing time and cost estimates based on the
amount of work/time required to develop and implement the changes.
*
Conducted design walk-throughs and code reviews on all completed
development work to ensure development was completed to meet the
specifications of the technical design and business requirements.
*
Successfully designed and delivered the development solution to
implement the Combined billing process in the East and West regions,
which resulted in a savings of $3 million.
*
Developed programs to perform automated import, export, and
back-ups of the Oracle Database which housed the Flexible Bill
Formatter (FBF) code.
_Sr. Analyst_ _(11/1996 - 05/1998)_
*
Provided Tier 1 support for production processes within the
Telegence Billing System, investigating and correcting errors to
ensure all Billing processes completed successfully and produced
invoices for all customers according to the processing schedule and
performing code changes to correct code errors when needed.
*
Coordinated efforts with Southwestern Bell Telephone Company (SWBT)
to implement the Combined Billing process, providing customers a
single bill containing charges for both Wireless and Land-line
service.
*
Developed programs to read Exchange Message Interface (EMI) files
used in the Combined Billing Process and produce reports for the Bill
Assurance team to be able to perform audit checks to ensure the
combined bill invoices were correct before transmitting them to SWBT.

DATA AID (now ComSys) a" BIRMINGHAM, AL 06/1996 - 10/1996


_Programmer/Analyst _@ Bellsouth Public Communications
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Developed programs in Accu-COBOL with embedded SQL connecting to an
Oracle Database on HP UNIX platform to calculate different types of
toll charges and taxes as part of public (pay) telephone software
package designed to provide better service and pricing through direct
sales and near real-time billing.
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Developed utilities in C and UNIX shell scripts to automate running
the test cases in testing the application.
TOTAL SYSTEMS SERVICES (TSYS) - COLUMBUS, GA 03/1996 - 06/1996
_Programmer/Analyst_
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Developed and debugged programs in Assembly Language and COBOL on
IBM Mainframe to support credit card transaction processing.
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Researched errors in transaction files to determine cause and make
required code fixes.
ENVIRONMENTAL CAREERS ORGANIZATION - TAMPA, FL 06/1995 - 03/1996
_Computer Specialist_ @ US Geological Survey, St. Petersburg, FL
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Provided onsite Computer support to scientists, working side-by-side
with Unix System and Network Administrators.
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Responsible for setting up and maintaining PC and MAC systems,
including the purchase of new systems and software, hardware/software
installation and upgrades, maintaining active network connections, and
scheduling and performing routine maintenance services.
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Responsible for purchasing new software or hardware components and
systems.
EDUCATION
Bachelor of Arts, Computer Science - 05/1995
Talladega College, Talladega, AL
GPA 3.8 out of 4.0
Magna cum Laude