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Angelo J.

6817 Nettlecreek Drive
Derby, New York 14047
(716) 697-3272

Objective: To Obtain A Challenging Position With Long-Range Goals Of Advancement

to A Management Position
MedQuist, Inc.
April 2004 - November 2009
25 Northpointe Parkway, Suite D
Amherst, New York 14228
System Administrator, Application Specialist: Provides day-to-day administrati
on and technical
support for a primary Novell 3.1/Windows network and workstations running under
Windows 98/2000/XP
operating systems. Installed, supported, repaired and performed preventive main
tenance of all hardware/software
(Veritas, ARCServ, and VPN). New/repaired PC's, servers, and any peripheral equi
pment were reviewed for proper
operation, plus was responsible for the installation/technical support/training
of all application software (Lotus
Notes, Microsoft Office, and Medical Transcription software) used. Also was res
ponsible for any offsite
software/hardware support for any client/employees, including Docqscribe, Docqma
nage, Docqroute, and VPX.
Technical Support Representative: Provides phone and remote suppor
t for technical issues with
MedQuist products in an inbound call-center type environment. Work directly with
both MedQuist
employees and customers to resolve issues encountered. Problems include, but are
not limited to,
server/network issues, hardware issues, MedQuist software issues on end user har
dware as well as the web
based modules. 90% or more of issues will revolve around MedQuist proprietary so
ftware. Communicating
with customers via phone or e-mail to gather information on issues, troubleshoot
issues with the customer,
or relay solutions of issues reported. Remotely connect into customer's PC's or
server's located at client
sites to troubleshoot issues related to MedQuist proprietary software. Troublesh
oot MedQuist web based
products. Special projects as assigned.
Adelphia - APCC
June 2003 - April 2004
Waterfront Village
40 LaRiviere Drive
Buffalo, New York 14202
Technical Support Specialist, Sr. Technical Support Specialist: Provide telepho
ne technical support of
our products (cable modem, email, hardware, software, and internet) to customers
. Provide technical assistance to
customers - receive, resolve, and follow-up on reported technical issues to the
customer's complete satisfaction.
Create/track technical support reports of customer issues when necessary. Provi
de first level Technical Support
based on established escalation procedures. Utilized all technical resources to
research problem resolutions and if
problem cannot be resolved it will be dispatched to the next level
Episcopal Church Home & Affiliates
April 1999 - November 2002
24 Rhode Island Street
Buffalo, New York 14213
Network Administrator, Sr. Network Technician: Provides day-to-day administrati
on and technical
support for a primary Novell 5.1 network and workstations running under Windows
NT/2000/XP operating
systems. Secondary servers include Windows NT/2000 servers running Citrix Metaf
rame, Lotus Notes, ADP,
various financial software (AAOD, Comet) and AS/400 operating system. Installed
, supported, repaired and
performed preventive maintenance of all hardware/software on PC's, servers and a
ny peripheral equipment. New
and repaired equipments were reviewed for proper operation. For both the workst
ation and network, was
responsible for the installation/technical support/training of all application s
oftware used. Ghost & ZENworks
software were used to roll out new workstations and new applications on the work
Roswell Park Alliance Foundation
April 1996 - April 1999
Elm & Carlton Streets
Buffalo, NY 14263
Information Systems Manager: Provided day-to-day administration and technical s
upport for a Novell
4.1 network and for workstations running in Windows 95/98. On workstations and
peripheral equipments
performed preventive maintenance. Repaired and new equipment were checked for p
roper operation.
Documentation for developed and customized programs were prepared and maintained
. Responsible the
technical training/support of word processing, SQL fund raising and other softwa
re packages.
Merchant Insurance Group
September 1992 - April 1996
250 Main Street
Buffalo, New York 14202
Production System Operator: Monitored and controlled production computer system
s by operating the
appropriate system console and associated peripheral devices. Monitored sub-sys
tems to detect and respond to
abnormalities and potential performance problems as they occurred. Setup, sched
uled and submitted all jobs for
batch processing and resolution using CA-SCHEDULER.
Goldome/Key Bank
August 1982 - July 1992
325 Delaware Avenue
Buffalo, New York 14202
Production Control Analyst, Shift Supervisor: Monitored CA-7 and CA-11 scheduli
ng of 240 batch
jobs within 22 job flows. Setup, scheduled and submitted all jobs requested by
end users or programmers using
CA-7 main console and TSO system. Problems were identified, documented, and byp
assed by using knowledge of
JCL and individual job documentation. When necessary, setup rerun for productio
n problems or missing reports
using MVS and VSE systems. Responsibilities included the management of the staf
f on the assigned shift.
Bryant & Stratton Business Institute
1023 Main Street
Buffalo, New York 14208
Associate Degree - Computer Science, Business Management
Erie Community College
Community Services - CAST
1095 Ellicott Square Building
Buffalo, New York 14202
Certificate - System Software Specialist
IBM 4341, 3081, ES/9000, 3090, AS/400 & Tandem Computer Systems, IBM 3420, 3480,
3490E Tape Drives
IBM 6262, 3211, 3203, 4245, 4345, 3800 & Xerox 4090, 4050, 4135 Printers
Various HP Printers & Jet Direct Printer Server, CMI OP1200 Duplicator, NCR 5300
Com System
Kodak Komstar Processor & Ekta Fiche Duplicator, Moore 8600 Roll Feeder & 8700 F
Baystack 450-24 Switches & Cisco 2600 Routers, Compaq Proliant Server 1200, 160
0 & Desk Pro PC, Windows
Servers (All Version), Novell Servers (All Versions)
Novell 3.1 - 5.1 DNS
Windows OS (All Versions) WINS
MS Office (All Versions) TCP/IP
Active Directory MVS
Crystal Reports 8.5 VS/VSE
Lotus Notes 4.6-8.5 CICS
Lotus 1-2-3 ARC Serve
CA-7/CA-11 Infoman
CA-Scheduler Console1
Raiser's Edge
TSO/TSO/E Tandem
Citrix Metaframe 8.1 Terminal Service
s WordPerfect (All Versions)
Will Be Furnished Upon Request