HANNAH BENSON

4803 King Ct.

Bowie, MD 20720
Home: 301 352 0821
Cell: 240 418 2704
Email: hb7f521c@westpost.net
SUMMARY
Several years experience providing management functions.
Solid grasp of conflict resolution strategies at various organizational levels.
Strong focus on customer satisfaction; willing to go the extra mile to help.
Quick learner, creative problem-solver and skilled troubleshooter, who thrives
on new challenges.
PROFESSIONAL EXPERIENCE
Head Injury Rehabilitation & Referral Services, Rockville, MD
Rehabilitation Assistant September 2007 - Present
Administers group home settings for adults with head Injury by providing assist
ance, guidance and supervision. Serving as an advocate in ensuring that clients'
rights are respected and assisting them in reach their fullest potential.
Oversees social and recreational activities within the group home and out in th
e community for program participants.
Educates clients in promoting the development of independent living skills as w
ell as cognitive learning abilities.
Assisting in developing client individual plans that best meet their individual
needs and implemented those plans per client goals.
Sun Trust Bank, Rockville, MD
Financial Services Representative December 2006 - July 2007
Provided customers with banking assistance in setting up new accounts.
Offered investment opportunities to new and existing customers.
Helped customers maximize ROI (Return on Investment).
Provided accounts' maintenance services for customer by timely updating their da
tabase and handling numerous inquiries about their request for information retri
eval.
Achieved award winning results through improved services that resulted in incre
ased profits for the bank.
CVS Pharmacy, Germantown, MD
Pharmacy Technician February 2006 - November 2007
Provided award winning customer service to the public through accurate and timel
y prescription fills and re-fills.
Received as well as timely transferred customer calls regarding prescription fil
ls and re-fills.
Updated patient information on Medical Computer Systems.
Wal-Mart, Germantown, MD
Cashier / Customer Services Representative August 2004 - March 2006
Reconciled cash receipts to Computer data.
Processed refunds and return of merchandise in a professional manner.
Provided customer service to a wide range of customers on different types of in
quiries.
Provided front desk activities to the public in a courteous manner.
NAI - Assigned to Fannie Mae, Herndon, VA
Production Assistant September 2003 - May 2004
Provided timely data archival and retrieval functionalities regarding requests f
rom various lenders and mortgage companies.
Accurately reviewed loan documents to achieve validation and authentication.
Provided information processing and resolution of returned mail to eliminate fu
ture error.
Provided award winning customer services to Fannie Mae's internal customers and
manage multiple and diverse programmatic responsibilities. Network and interact
ed internally and externally with cutomer base.

EDUCATION
Strayer University
MBA in Health Services Administration January 2008 - June 2009
University of Liberia
BS in Financial Management March 1997 - May 2003
CERTIFICATIONS
Montgomery College
Pharmacy Technician Certificate August 2005 - November 2005
Institute of Computer Technology, Liberia
Microsoft Office Suite (Word, Excel etc) April 2001 - September 2002
REFERENCES
Provided upon request.