StyleLink 6 Client 6010

StyleLink Client
© 2005-2010 Ergotron
2 StyleLink Client
Table of Contents
Foreword 0
Part I Introduction 4
1 About Ergotron
...................................................................................................................................
StyleLink 4
2 System...................................................................................................................................
Requirements 5
3 Installation
................................................................................................................................... 5
Regional Settings
.......................................................................................................................................................... 17
Part II Using StyleLink 21

1 Enabling
...................................................................................................................................
the StyleLink System Tray Application 21
2 Accessing
...................................................................................................................................
System Status Information 22
3 Using...................................................................................................................................
the Detailed View 24
4 Using...................................................................................................................................
the Dockable View 27
5 Toggling
...................................................................................................................................
Between Views 33
6 Closing
...................................................................................................................................
the Detailed or Dockable View 34
7 Exiting
...................................................................................................................................
the StyleLink System Tray Application 35
8 Handling
...................................................................................................................................
Automated Shutdowns 36
Part III Managing StyleLink Settings 37

1 Changing
...................................................................................................................................
Settings 37
Setting Passw..........................................................................................................................................................
ords 39
General Settings
.......................................................................................................................................................... 40
Configuring Alerts
.......................................................................................................................................................... 42
Changing Notification
.........................................................................................................................................................
E-mail Contacts 44
Em ail Settings.......................................................................................................................................................... 47
Autom atic Shutdow
..........................................................................................................................................................
n 49
Part IV Using Version and Update Functions 50

1 Finding
...................................................................................................................................
Version and Contact Information 50
2 Checking
...................................................................................................................................
for StyleLink Updates 52
Part V Troubleshooting 54
1 System
...................................................................................................................................
Status 54
Overload .......................................................................................................................................................... 54
Inverter Fault .......................................................................................................................................................... 55
Over Tem perature
..........................................................................................................................................................
Fault 56
Battery Status..........................................................................................................................................................
Fault 56
Charger Fault .......................................................................................................................................................... 57
BBC_Not_Connected_Fault
.......................................................................................................................................................... 57
BBC_Fault .......................................................................................................................................................... 58
Part VI Enterprise Administration 58
Contents 3
1 Getting
...................................................................................................................................
Started 59
2 Fleet ...................................................................................................................................
Install Using MS Group Policy 59
3 Remote
...................................................................................................................................
Configuration Using MS Group Policy 67
4 Configuring
...................................................................................................................................
Clients for Enterprise Monitor 70
Index 74
3
4 StyleLink Client
1 Introduction
1.1 About Ergotron StyleLink
Ergotron StyleLink is a Windows application that allows a personal computer using an Ergotron
StyleView cart to communicate with the Ergotron StyleView Power System (SPS). The StyleLink
application monitors power system performance and displays this information on the PC screen.
StyleLink allows users to monitor battery level and other measures of system performance, to ensure
that the power system remains charged and functioning normally. StyleLink provides current information
on battery level via an icon in the system tray, as well as a more detailed performance display on the
desktop.
In addition to providing the user with battery level and performance information on their PC, the StyleLink
application supports remote monitoring across a network using Microsoft Management Console 3.0.
Introduction 5
1.2 System Requirements
You can install StyleLink with or without the Graphical User Interface
Stylelink Monitoring Service Only

Stylelink Monitoring Service + Graphical User Interface
System requirements for the StyleLink application include:
Stylelink Monitoring Service Only

Operating System Windows XP (SP2) Windows Vista/7 32-bit or 64-bit
System Memory (RAM) 6 MB 6 MB
Hard Disk (free space) 6 MB 6 MB
Stylelink Monitoring Service + Graphical User Interface

Operating System Windows XP (SP2) Windows Vista/7 32-bit or 64-bit
System Memory (RAM) 15 MB 15 MB
Hard Disk (free space) 10 MB 10 MB
1.3 Installation
Important! StyleLink installation requires that the installer have Administrative privileges on the PC
where the application is being installed. This requirement is due to the fact that StyleLink will install a
Windows Service application that continually gathers power system data regardless if anyone is logged
into the PC.
Important! If you are planning to use any Enterprise features, such as Fleet Install, Remote
Configuration, Remote Monitoring, please review Chapter 7: Enterprise Administration before
beginning your install. Enterprise features use your existing Microsoft tools, Active Directory, Group
Policy Management, SNMP, SQL Server, and MMC 3.0 and thus require system administrator level
knowledge to implement.
The StyleLink installation package contains a standard Ergotron Stylelink Client.msi program that
launches a Setup Wizard.
Double clicking the icon will automatically start the installation program.
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Once started, a Setup Wizard will appear that will walk users through the installation.
Note: The user can expect the following behavior from the Setup Wizard:
If StyleLink has never been installed, installation will proceed normally as described above.
If the same version of StyleLink is already installed, the Setup Wizard will prompt for repair or
removal.
If an older version of StyleLink is already installed, the Setup Wizard will replace the older version
without prompt. Any history files will be retained.
Click the Next button to begin installation.
A screen will prompt you to decide between a complete or custom installation. If you don't not have
specific memory requirements, like installation on thin client hardware, you will want to do a complete
install.
Introduction 7
If you select custom you will be prompted to select the components you wish to install.
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Disable the components you don't wish to install.
The Ergotron Stylelink Service is required and cannot be removed from the installation. The Ergotron
Stylelink Service monitors your power system and logs the information.
The Ergotron Stylelink User Interface can be removed from the installation. If you are installing the
Ergotron Enterprise Monitor or are installing Stylelink on thin client hardware you may want to remove
the Ergotron Stylelink User Interface. Removing the user interface will lower the amount of memory
required by 2-5 MB.
Introduction 9
The Ergotron Stylelink Graphing Tool can be removed from the installation. If you are installing the
Ergotron Enterprise Monitor or are installing Stylelink on thin client hardware you may want to remove
the Ergotron Stylelink Graphing Tool. The Ergotron Stylelink Graphing Tool requires the Microsoft
.NET framework and will increase the memory required by as much as 100 MB.
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The Select Installation Folder screen provides users with options for installation, as well as information
about disk space required. At the top of the screen, the Setup Wizard will recommend an installation
folder. To install to a different folder, enter the path of the folder in the field provided or click Browse.
Introduction 11
A screen will appear that allows installation to any folder on the PC. Choose a folder from the drop-down
menu, then click OK to save changes and close this screen. Click Cancel to retain the default folder
and close this screen.
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View disk space requirements for the StyleLink application by clicking Disk Cost.
Introduction 13
A screen will appear showing required disk space for the application, as well as disk space available on
the current PC. Click OK to close this screen.
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After all selections are made, click Next to continue installation.
Introduction 15
The Ready to Install screen will appear, to indicate that the Setup Wizard is ready to install StyleLink.
Begin installation by clicking Next.
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A progress bar will show installation as it proceeds.
Introduction 17
After StyleLink has been successfully installed, click Close to exit the Setup Wizard.
1.3.1 Regional Settings

While StyleLink is currently offered with an English language interface only, it is designed to present
data using regional formats and units. Most notable is temperature data which is appropriately
presented in Fahrenheit or Celsius depending on the configuration of the user's Windows operating
system. Common configuration errors result in Celsius temperatures being reported as Fahrenheit
values, and vice versa.
There are some subtleties to this configuration that are worth noting to ensure that data is presented
correctly. StyleLink consists of two pieces of software, the System Tray application that the user
interfaces with, and a Windows service that is responsible for continually storing history data, sending
alerts etc. regardless of whether any users are logged into the machine. The first of these applications
runs under the Windows Regional and Language settings for the currently logged in user and the
second, the service, runs under the Regional and Language settings as set for the entire Windows
machine. If settings for both are not similar, unexpected results can occur.
To properly configure these settings, select Control Panel from the Windows Start Menu and choose
Regional and Language Options:
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In the Standards and Formats section, choose the Language (Region) combination that is the best fit.
Optionally you may select a Location as well.
Introduction 19
Making the above changes will control how data is displayed when using the currently logged on
account. To complete the change so that the StyleLink service will report data properly, go to the the
Advanced tab in this same screen:
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Click the checkbox under Default user account settings:
Note that when this checkbox is clicked you will see a warning dialog:
Click OK on this warning and then click the OK button on the Regional and Language Options dialog.
As the warning above implied, you must reboot your machine to make these changes take effect.
Once the machine is rebooted, all data will be presented in properly localized formats.
Using StyleLink 21
2 Using StyleLink
2.1 Enabling the StyleLink System Tray Application
After installation, a StyleLink shortcut icon will appear on the desktop.
Another shortcut icon will also appear on the Start menu. Double-click on the desktop icon or select the
Start menu icon to start the application.
The StyleLink battery icon will appear in the system tray to show that StyleLink is running in the
background.
Once installed, a component of StyleLink is always running as a Windows service, even if it is not
running on the desktop. This service continually monitors and stores system performance information as
long as the PC is running.
Note: StyleLink will not gather information when the PC is in hibernation or sleep mode. Please
contact your system administrator for assistance in adjusting these power management settings to
avoid disruption in history monitoring.
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2.2 Accessing System Status Information
Once the StyleLink system tray application is enabled, users can access information about system
performance and status.
The color of the icon on the system tray gives the following information about battery level:
StyleLink system is not connected

Battery charge is at or above 50%
Battery charge is between 30-50%
Battery charge is below 30%
To view percent battery charge remaining, run the mouse over the system tray icon. The percent
remaining charge will appear above the icon.
To obtain more information about system performance and status, double-click on the system tray icon.
Or, right-click on the system tray icon and choose Open Detailed View.
A Detailed View display will appear. This view provides detailed information about battery level, percent
load, charge current, and other power system performance measures.
Using StyleLink 23
A smaller, dockable view of the system parameters may also be used. To access this view, right-click
on the system tray icon and choose Open Dockable View.
A Dockable View will appear. This view provides the same performance measures as the Detailed View.
However, measures are presented with smaller icons or acronyms.
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Dockable View - icon view Dockable View - text view
2.3 Using the Detailed View
The Detailed View shows the status of the power system.
Using StyleLink 25
The top section of the display shows the time remaining in hours and minutes before the battery loses
charge. Also shown are percent battery charge remaining and percent load on the system.
Charge Remaining shows a percentage value and visual representation of the amount of battery charge
remaining to power the system. The unit will operate normally with a charge remaining between 50-
100%. The unit will emit warning beeps if the charge remaining drops below 50%. The warning beeps
can be muted by pressing the alarm mute pushbutton located on the (RUI) Remote User Interface (see
your cart manual for more details). The unit will emit warning beeps again if the charge remaining drops
below 30%. The unit will shut down if the charge remaining falls below 0%. It is recommended that the
user plug in to charge the battery as often as possible.
Load shows a percentage value and visual representation of the draw on the power supply. Percent
load will vary, depending on the number of items plugged into the power supply. If nothing is
plugged in, load will be zero and the Detailed View will display a "No Load" message. If percent
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load gets above 100%, the power supply will show a flashing red light, emit a series of warning
beeps, and shut down after a short time delay.
The middle section of the display shows battery voltage, input voltage, charge current, system
temperature and battery cycles.
Acceptable ranges for these values are shown below:
Battery Voltage 10.5 - 14.7 or 21 - 29.4 Volts DC

Input Voltage 101 - 133 Volts AC
Charge Current 0 - 11.5 DC Amps
System Temperature 0 - 52 C or 32 - 125 F
Battery Cycles n/a
If readings are outside the normal range for any of these values, unplug the power system, turn off the
StyleView Power System, and contact Ergotron Technical Support.
The bottom section of the display shows any messages related to system status.
Power Source shows the power supply that is being utilized by the system:
Line indicates power is being drawn from a wall socket.

Battery indicates power is being drawn from the battery.
Not Connected indicates that the unit is not connected to the computer.
System Status shows any problems with the power supply:
Normal indicates that the system is working properly..

Not Connected indicates that the unit is not connected, so no system status information is
Using StyleLink 27
available.
Any other fault shown will have a definition in the Troubleshooting Section, clinking on the
fault will bring up the section regarding the individual fault and what to do in response to
receiving the fault.
Battery indicates whether the battery should be replaced:
Good indicates that the battery is in good health.

Replace indicates that battery is approaching the end of its lifetime and should be replaced.
Unk nown indicates that battery replacement status can not yet be determined. StyleLink
requires a minimum of one discharge cycle starting at 100% charge remaining to acquire
sufficient information to provide replacement status. When the battery enters a charging state
after a period of discharge, replacement status will be calculated.
StyleLink records the number of times battery replacement has been indicated. Optionally, email
notifications can be configured to inform users if replacement is warranted. Please see Changing
Settings and Changing Notification E-mail Contacts for more information.
2.4 Using the Dockable View
The Dockable View shows the status of the power system. The user may adjust the view to use either
icons or text acronyms to indicate performance measures.
or
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Each icon or text acronym on the view represents a StyleLink performance measure. Specific
descriptions of each measure can be found in the section Using the Detailed View.
Note: The color of the text for the Charge Remaining and Percent Load in the Dockable View will
match those provided in the Detailed View. The color change between green, yellow, and red can be
used as visual cues to system issues in a fashion similar to the bar displays on the Detailed View.
Icons are presented in the Detailed View to represent each measure. These icons are also used on the
Dockable View. Moving the cursor over a measurement icon or text acronym will display a Tool Tip
describing the item. A key to the icons and text acronyms is also provided below. Some measures use
alternate icons depending on the current status of the system. A key to non-numeric values is included.
Ico Te Measure Ico Te Measure Status Abbreviations

n xt n xt
TR Tim e Rem aining PS Pow er Source Line (LN)
CR Charge PS Pow er Source Battery (BAT) or Not Connected (NC)

Rem aining
PL Percent Load SF System Fault No Fault (NF) or Not Connected (NC)
BV Battery Voltage SF System Fault Em ergency Pow er Off (EPO), Tem p High
(TH),
Pow er Off / Tem p High (POTH)
IV Input Voltage BR Battery Good (GD) or Unknow n (UK)

Replacem ent
CC Charge Current BR Battery Replace (REP)

Replacem ent
ST System
Tem perature
BC Battery Cycles
The Dockable View can be dragged around the desktop using the mouse by left-clicking on the Ergotron
logo, holding the mouse button down and dragging the view to a new position. If the view was docked
and is pulled away from the desktop edge, it will snap to a floating view. When the floating view is moved
to overlap the right or bottom edge of the desktop, the view will orient itself and dock to the desktop
edge.
Drag this icon to m ove Dockable View .
Using StyleLink 29
Dockable View - docked right
Dockable View - docked bottom
A context menu is available for the Dockable View. This can be accessed by right-clicking the form and
provides access to various view options.
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The performance measures displayed can be turned on / off by clicking the check mark next to the item
to be shown / hidden. The view will be immediately refreshed to include only those items that are still
checked.
Using StyleLink 31
In addition to dragging the view to a desktop edge, this view can also be docked using Dock > Selected
Side from the context menu.
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The view may also be changed from icons to text, or vice versa, using Mode > Selected Style from the
context menu.
The user can quickly switch from Dockable View to the standard Detailed View view by clicking
Detailed View on the context menu, or by pressing [Alt][D] on the keyboard.
Using StyleLink 33
To close the Dockable View, click Close in the context menu.
2.5 Toggling Between Views
The user can quickly switch from the Detailed View to the Dockable View by clicking File > Switch to
Toolbar View on the menu, or by pressing [Alt][D] on the keyboard.
The user can quickly switch from the Dockable View to the standard Detailed View view by clicking
Switch to Normal View on the context menu, or by pressing [Alt][D] on the keyboard.
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2.6 Closing the Detailed or Dockable View
To close the Detailed View display, click File on the menu at the top of the screen and choose Exit.
Or, close the Detailed View by clicking on the X at the top right corner of the screen.
Using StyleLink 35
To close the Dockable View display, right-click the view and choose Close.
Note: After closing either view, StyleLink will continue to run in the background. The StyleLink icon
will also remain in the system tray. To completely exit the desktop application, see Exiting the StyleLink
System Tray Application.
2.7 Exiting the StyleLink System Tray Application
To exit the StyleLink System Tray application, right-click on the StyleLink icon in the system tray.
Choose Exit StyleLink to close down the application.
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Once installed, a component of StyleLink is always running as a Windows service, even if it is not
running on the desktop. This service continually monitors and stores system performance information as
long as the PC is running.
Note: StyleLink will not gather information when the PC is in hibernation or sleep mode. Please
contact your system administrator for assistance in adjusting these power management settings to
avoid disruption in history monitoring.
2.8 Handling Automated Shutdowns
StyleLink can be configured to automatically shutdown the computer when charge remaining reaches an
indicated threshold. For information on activating the automated shutdown feature, see Changing
Settings. StyleLink must be running in the system tray for the automated shutdown to be active.
The automated shutdown threshold is monitored when the Power Source is indicated as Battery. If
charge remaining hits the indicated threshold, a warning window will appear. A timer will be present
indicating the length of time until StyleLink begins shutting down the computer. The timer begins at 30
seconds.
Warning w indow - count dow n proceeding
The warning window will ask the user whether the shutdown should be aborted. The user may choose to
abort, or allow StyleLink to continue with its automated shutdown procedure.
To abort the shutdown, select the button labeled Yes, stop shutdown, or click the red X in
the upper right hand corner. Both actions have the same effect. It is recommended that the
user then immediately save any work, and connect the unit to a wall socket for battery
Using StyleLink 37
charging.
To continue the shutdown immediately, select the button labeled No, shutdown now.
StyleLink will discontinue the count-down and move directly to shutdown if this action is
selected.
If the timer is allowed to expire, StyleLink will also commence with the shutdown action.
Note: If the timer expires or the user does not elect to abort the automated shutdown, StyleLink will
close any open applications, without saving any work, as it progresses to computer shutdown.
Aborting a shutdown will disable the automated shutdown until the battery has been switched over to
Line power for charging. At this point the automated shutdown function is once again enabled and
StyleLink will be monitoring for low charge remaining if the Power Source returns to Battery.
3 Managing StyleLink Settings

3.1 Changing Settings
The Settings screen allows the user to review or change hardware and software settings. To access this
screen, click File on the menu at the top of the Detailed View and choose Options.
The Options screen will appear displaying a series of tabs representing categories of options supported
by StyleLink. The first tab displayed will always be the General tab.
38 StyleLink Client
If security is enabled by setting a password, none of the other tabs will appear until the user first enters
a valid password and clicks the OK button.
Click OK to save new settings and close the Options screen, or click Cancel to retain previous settings
Managing StyleLink Settings 39
and close the Options screen.
3.1.1 Setting Passwords

Users and network administrators may choose to control access to StyleLink Options by protecting
them with a password. To set the Options password, click the Set Password button on the Security
tab of the Options form:
The user is presented with a standard password entry dialog:
40 StyleLink Client
Any combination of upper and lower case letters and numbers may be used for the password. Once
entry is complete click the OK button or hit the Enter key to accept the changes.
Once a password is set, the user must always enter the password to gain access to the Options
settings.
Note: If the password is lost for a given StyleLink installation, the only means to regain access is to
completely uninstall and reinstall the application. Reinstalling or upgrading to a new release will not
reset the password.
3.1.2 General Settings

The General settings tab contains contains:
Identifiers
History Logging
Other Options
Cart Name The Cart Name is a free form text value that can be used to
name individual carts in a meaningful way in order to simplify
support and management. The default Cart Name is the
same as the Computer Name. There is no specific syntax for
this field, the example provided above is just one possible
naming convention. Important: If you are monitoring cart
using the Enterprise Monitor the Cart Name is the
unique ID for a cart. Naming two carts the same name
will result in errors in the Enterprise Monitor. Renaming
a Cart Name will result in a new cart in the Enterprise
Monitor.
42 StyleLink Client
History File Path The history file path determines where the data history for the
attached power supply will be stored. This history file is what
is used to supply the information when generating
performance history graphs and is also the file sent to
Ergotron technical support when emailing history.
When this setting is changed and a populated history file

already exists, it will be copied to the new directory and all
subsequent readings will be appended. Note however, in this
situation any history file in the new location will be replaced.
Start Stylelink at Windows Enables support for the Dockable View. This is checked by
Logon default.
Show the Stylelink Icon in If checked, the StyleLink icon will appear in the lower right
the Notification Area hand Windows System Tray area.
3.1.3 Configuring Alerts

Desktop and email based alerts can be configured using the selections on the Power System Events
tab.
To trigger email notification to selected addresses if the battery charge remaining decreases to a
selected threshold, check this box and enter the two levels of charge remaining at which to send an
email.
To trigger a second email notification to selected addresses if the battery charge remaining decreases
to a selected threshold, check this box and enter the two levels of charge remaining at which to send an
email.
Users may also choose to have StyleLink send an alert email notification to selected addresses if the
44 StyleLink Client
number of replace battery warnings has reached a selected threshold. To enable these alerts, check
this box and enter the count of replacement warnings at which an email should be sent.
To also receive a notification area balloon whenever alert situations occur, check the Appropriate Local
Notification box.
To use the alert functionality, Email Settings and Notification E-mail Contacts information must be
provided.
3.1.3.1 Changing Notification E-mail Contacts
The E-mail notifications area allows the user to add, change or delete email information. E-mail
settings must be provided to enable automated alert notifications and to allow one-click submission of
history files to Ergotron Technical Support.
This area is located at the bottom of the Power System Events Tab.
Enter a new contact by clicking the Add button.
This is the Stylelink Contact Form.
Enter a contact and check the box next to the notifications you want them to receive.
To edit an existing contact, double click on the contact in the Email Notifications area
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The contact will open in the Stylelink Contact Form where you can change the address or toggle alerts
on/off.
Click OK to save the changes.
To remove an existing contact, double click on the contact in the Email Notifications area
The click Remove
The contact is gone and is not retrievable
Definition notification checkboxes
Charge Address will receive alerts when charge remaining has declined to the levels
Remainin defined in the Options screen.
g
Replace Address will receive alerts when the battery replacement indicator has occurred
Battery the number of times defined in the Options screen.
System Address will receive alerts when the power supply exceeds the maximum
Status allowable internal temperature.
Click OK to save contact settings and close the Contacts screen, or click Close to retain previous
settings and close the Contacts screen.
3.1.4 Email Settings

SMTP mail server settings are required to use email functions from StyleLink. This information can be
acquired from a network administrator.
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Settings should be entered as follows:
SMTP Server Address of the SMTP server used to send outgoing email at the
user's facility.
Port Port that the SMTP server uses to listen for outgoing email. Most
SMTP servers use a value of 25.
Requires Some SMTP servers require a user account against which to

Authentication authenticate outgoing email. Check this box if outgoing mail requires
authentication. When this item is checked, the Send As boxes will
be enabled.
Send As If authentication is indicated, provide the username and password of

(username / the account against which to authenticate outgoing email.
password)
3.1.5 Automatic Shutdown

Stylelink can automatically shutdown your computer when the charge remaining drops below a certain
percentage. This can help prevent damage to the battery and loss of data.
To Enable Automatic Shutdown, check the box and set a value for Charge Remaining. The default
charge remaining value is 20%.
Note: StyleLink must be running in the system tray for the automated shutdown to be active. It is
recommended that the "Automatically start StyleLink at login" setting be activated when using the
automated shutdown option.
Cart ID The Cart ID is a free form text value that can be used to name individual
carts in a meaningful way in order to simplify support and management.
There is no specific syntax for this field, the example provided above is just
50 StyleLink Client
one possible naming convention.
Unit ID The default Unit ID Number that appears was added to the unit during
manufacture. This number is not unique to the individual unit. Users may
choose to assign the unit a unique ID by typing a number into the field
provided. This field is limited to numeric values.
History File The history file path determines where the data history for the attached
Path power supply will be stored. This history file is what is used to supply the
information when generating performance history graphs and is also the file
sent to Ergotron technical support when emailing history.
When this setting is changed and a populated history file already exists, it
will be copied to the new directory and all subsequent readings will be
appended. Note however, in this situation any history file in the new
location will be replaced.
4 Using Version and Update Functions

4.1 Finding Version and Contact Information
To access information about the installed version of the StyleLink software, click Help on the menu at
the top of the Detailed View and choose About.
Using Version and Update Functions 51
The following screen will appear, showing version, copyright, and contact information. Click OK to close
this screen.
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Click OK to exit the About screen.
4.2 Checking for StyleLink Updates
A menu option is available to check for recent StyleLink software updates from the StyleLink System
Tray application menu or the Detailed View menu. To use this function, the computer on which StyleLink
is running must have internet access.
To check for updates from the StyleLink System Tray, right-click the system tray icon. Select the menu
option Check for Updates.
Or, if using the Detailed View, select the menu option Help > Check for Updates.
Using Version and Update Functions 53
The StyleLink application will check if the version currently running is up-to-date for the StyleView model.
If the version is current, a confirmation will be provided.
54 StyleLink Client
If a more recent version of StyleLink software is now available, a message will indicate this status and
provide a link to download the new version.
Clicking the Download Updated Version link will open an internet browser window and load a page
from which the user can begin the download process.
5 Troubleshooting
5.1 System Status
5.1.1 Overload
Overload Fault
What does this mean?
Troubleshooting 55
If the Stylelink system status reads Overload Fault, the cart’s power system is unable to
provide power to the devices plugged into the cart.
Why do I care?
In this situation, the amount of current being used by the devices plugged into the cart
exceed the capability of the power system and your devices won’t power up.
What should I do?
Check the current rating of the devices plugged into the cart (the current ratings are
listed on your device’s nameplate) – it will say something like 1.2 amps or whatever the
actual current is for your device. If the total current of all devices plugged into the cart
exceeds 2.1 amps, you can lower the load by removing a device so that the total current
is less than 2.1 amps.
Alternatively, some devices use power supplies that are not power factor corrected.
Those devices can actually use up to twice as much current as is actually required.
There are a number of commercially available power supplies that incorporate power
factor correction – contact the manufacturer of your device for help, or check on-line for
after-market power factor correction power supplies that will replace your non-power
factor corrected power supply for your device.
If the problem persists, contact Ergotron Technical Support
Email: customerservice@ergotron.com
Phone: 800-888-8458
5.1.2 Inverter Fault
Inverter Fault
If the Stylelink system status reads Inverter Fault, the cart’s power system is unable to
provide power to the devices plugged into the cart.
Why do I care?
In this situation, a failure of the inverter causes devices plugged into the cart to power
off; they can’t be used.
What should I do?
You can try to recycle the power by turning the cart on and off with the UI.
If the problem persists, contact Ergotron Technical Support.
56 StyleLink Client
Phone: 800-888-8458
5.1.3 Over Temperature Fault
Over Temperature Fault
If the Stylelink system status reads Over Temperature Fault, the power system has
shut itself off due to a higher than normal temperature.
Why do I care?
If the power system detects temperatures which may cause a reliability or unsafe
condition, it will shut itself off. This means that devices plugged into the cart will also not
be usable since power is removed from them as well.
What should I do?
Ensure that the room where the cart is does not exceed the operating temperature (29-
degrees C/ 85-degrees F). Move the cart to a cooler location. You may need to let the
cart cool down before recycling power with the UI. If the room is below maximum
operating temperature, check the fan on the power module for dust and debris that
could be blocking the power module airflow; vacuum the base of the cart and the fan if
necessary.
Phone: 800-888-8458
5.1.4 Battery Status Fault
Battery Status Fault
If the Stylelink system status reads Battery Status Fault, the cart’s battery has become
completely depleted. This means that the battery voltage has dropped to less than 21
volts (instead of the normal 24 volts). It could also be that this is due to a shorted cell or
cells within the battery or the battery has been removed from the cart or is disconnected.
Why do I care?
When the battery voltage drops below 21.0 volts the power system in the cart will not
Troubleshooting 57
operate. Consistently depleting the batteries in this way will quickly deteriorate their
usable lifetime.
What should I do?
Try recharging the batteries by plugging the cart into a wall outlet. If recharging does not
solve the problem, then check the batteries to ensure they are present and the
connections are good. If the batteries are present and the connections are OK, then
your batteries have failed and need to be replaced. You need to replace both batteries
at the same time with like brand, voltage, and capacity.
Phone: 800-888-8458
5.1.5 Charger Fault
Charger Fault
If the Stylelink system status reads Charger Fault, the power system is unable to
recharge the cart’s batteries.
Why do I care?
If the batteries are not able to be recharged, you will not be able to use your cart unless
it is plugged into the wall.
What should I do?
Contact Ergotron Technical Support.

Phone: 800-888-8458
5.1.6 BBC_Not_Connected_Fault
Battery Balance Circuit Not Connected (BBC Not Connected)

If Stylelink system status reads BBC Not Connected an integral portion of the charging
circuitry within the power system has become disconnected somehow. The battery
balance circuit is responsible for maintaining and regulating the batteries to keep them
charging safely and efficiently.
58 StyleLink Client
Why do I care?
If this fault condition is ignored, the life of the batteries will rapidly decline and they may
become unsafe.
What should I do?
Call Ergotron Technical Support.
Phone: 800-888-8458
5.1.7 BBC_Fault
Battery Balance Circuit Fault (BBC Fault)

If Stylelink system status reads BBC Fault, this means that the Battery Balance Circuit
has entered a fault state in which the BBC Circuit and the Charger will shut off to
maintain safety. The faults can occur due to BBC high temperature or an over voltage
condition. It may also occur if only one battery was recently replaced.
Why do I care?
This fault condition will cause the charger to shut itself off. If the problem is persistent
such that the power system will not fully charge (or over charge) the batteries, this will
quickly deteriorate the life of the batteries.
What should I do?
Check to ensure the room temperature is normal (84-degrees F/ 29-degrees C or
lower). Ensure that both batteries were replaced at the same time – never replace only
one. Check for obstructions blocking the air vents at the rear of the cart.
If the problem persists, contact Ergotron technical support:
Phone: 800-888-8458
6 Enterprise Administration
Chapter 7: Enterprise Administration covers four topics. If you plan to use any of the Enterprise
features please read all four topics. Enterprise features require system administrator level access and
knowledge of networking, Microsoft Active Directory, and Microsoft Group Policy Management.
1. Getting Started
2. Fleet Install Using MS Group Policy
3. Remote Configuration Using MS Group Policy
4. Configuring Clients for Enterprise Monitor
Enterprise Administration 59
6.1 Getting Started

The steps provided below are to be used by an Administrator to remotely install the StyleLink
Application to one or many computers on your network. These steps make the assumption that
you are familiar with and currently use Microsoft Active Directory to manage your network.
Getting Started:
1. Download StyleLink installer at:

http://www.ergotron.com/SupportCenter/StyleLinkDownload/tabid/197/language/en-
US/default.aspx
2. Download the Microsoft Management Console (MMC) 3.0 at:

For XP:http://www.microsoft.com/Downloads/info.aspx?
na=22&p=1&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%
2fdetails.aspx%3fFamilyID%3d61fc1c66-06f2-463c-82a2-cf20902ffae0%26DisplayLang%
3den
For Server 2003:http://www.microsoft.com/Downloads/info.aspx?

na=22&p=2&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=&u=%2fdownloads%
2fdetails.aspx%3fFamilyID%3d4c84f80b-908d-4b5d-8aa8-27b962566d9f%26DisplayLang%
3den
3. Download the Microsoft Group Policy Management Console at:

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A6D4C24-8CBD-4B35-
9272-DD3CBFC81887&displaylang=en
4. Copy StyleLink.adm from the Tools folder in the location where you installed the
StyleLink Application.
6.2 Fleet Install Using MS Group Policy

The following steps specify how to create a group to install the StyleLink Application Remotely.
1. Open Active Directory Users and Computers using Microsoft Active Directory
60 StyleLink Client
2. Right Click computers>new>group
3. Create a group for your Stylelink fleet install
4. OK
5. Double Click on the group you just made
6. Click members tab
7. Click add button
8. Click Object types
62 StyleLink Client
9. Uncheck everything
10. Check compters only
11. Type in computer name if know them
12. If not, click advanced>find now> and select the computers from the list
13. Now the group is set up
14. Open Group Policy Management Console
64 StyleLink Client
15. Open the domain in which you wish to perform a fleet install
16. Right Click on the domain
17. Select create and link a GPO here
20. Name the new GPO
21. Select the GPO
22. Click Ok to the warning
23. Select Authenticated Users under Security filtering
24. Click remove
25. Click OK
26. Click add
27. Type the name of the security group you created in step 7
28. Right click on the GPO you just created
29. Select edit
30. Goto Computer Configuration>Software Settings> right click on software installation
31. Select new>package
32. Select the StyleLink.msi file from the NETLOGON folder
66 StyleLink Client
33. Select advanced and click ok
34. Click OK in the properties window
35. Close Group Policy Editor. Note: Group Policy Editor is different than Group Policy
Management Console
36 StyleLink Fleet install is ready – it will install once the Group Policy is replicated to all
domain controllers and Group Policies on the target computers are refreshed. Then
Stylelink will install after the next login. See Remote Configuration to configure settings
on your carts.
6.3 Remote Configuration Using MS Group Policy

The following steps show how to remotely configure settings on your cart.
Remote Configuration (configure settings on your carts)

1. Return to Group Policy Management Console
2. Open the domain in which you wish to perform a fleet install
3. Right Click on the domain
4. Select create and link a GPO here
68 StyleLink Client
5. Name the new GPO
6. Select the GPO
7. Click Ok to the warning
8. Select Authenticated Users under Security filtering
9. Click remove
10. Click OK
11. Click add
12. Type the name of the security group you created in step 7
13. Right click on the GPO you just created
14. Select edit
15. Right click on administrative templates under computer configuration
16. Select add/remove templates
17. Click add
18. Browse to the Stylelink ADM file you downloaded earlier
19. Click open
20. Click close
21. Double click on administrative templates under computer configuration
22. Select Ergotron>Stylelink
70 StyleLink Client
23. Computer level settings for Security, Alerts, and Contacts are set for the security group
inside each folder
24. Double click on administrative templates under User Configuration
25. Select Ergotron>Stylelink
26. User level settings are set for the security group inside each folder
6.4 Configuring Clients for Enterprise Monitor

To monitor clients from the Stylelink Enterprise Monitor they must be configured with the proper
settings.
Configuration
1. The Windows SNMP Service must be installed and running.
To find our if it is currently running, go to Control Panel > Administrative Tools
Open Services
If SNMP Service is installed, you will see this entry:
Ensure SNMP Service is started and set to Automatic
If SNMP Service isn't listed, you need to install it.
To install the SNMP Service:
Go to Control Panel> Programs and Features
Click on Turn Windows features on or off
Check SNMP Feature and click OK
72 StyleLink Client
2. The IP address of the Enterprise Collection Service must be entered in the registry.
Open Regedit
Navigate to HKEY_LOCAL_MACHINE>SOFTWARE>Ergotron>StyleLink
Select EnterpriseServerAddress
Enter the collection service IP address
Note: SNMP and IP Address can be set on the entire fleet using Microsoft Group Policy.
74 StyleLink Client
input voltage 24
Index installation 5, 17
installation folder 5
installation, disk cost 5
installation, history file path 5
-A- installation, installation folder 5
installation, localization 17
About Ergotron StyleLink 4
installation, regional 17
About, contact information 50
installation, required disk space 5
About, copyright information 50
installation, setup wizard 5
About, version information 50
automated shutdown, abort 36
automated shutdown, handling 36 -L-
Localization 17
-B-
battery icon 21, 22
battery temperature 24
-M-
battery voltage 24 menu 34, 35, 50
menu, About... 50
menu, Check for Updates 52
-C- menu, Exit 34
menu, Exit StyleLink 35
charge current 24
charge remaining 22, 24
Check for Updates
close detailed view
52
34
-N-
contact information 50 normal ranges 24
contacts 44
contacts, email 44
contacts, notification 44
-O-
contacts, SMS 44 Open Detailed View 22
copyright information 50 Open Dockable View 22
Options 37
-D- Options, login 37
Detailed View
disk cost 5
24
-P-
Dockable View 27 percent load 24
power source 24
-E-
enable StyleLink 21
-R-
Exit StyleLink 35 Regional Settings 17
required disk space 5
-I-
icons 28
Index 75
view, dockable 27
-S- view, toggling 33
settings 37, 39, 40, 42, 44, 47, 49

settings, alerts 42
settings, automated shutdown 40
settings, automatic start 40
settings, battery replacement alert 42
settings, cart ID 49
settings, charge remaining alert 42
settings, desktop notification alerts 42
settings, email contacts 44
settings, email server 47
settings, enable dockable view 40
settings, general 40
settings, hardware 49
settings, hide StyleLink icon 40
settings, history file path 49
settings, localization 17
settings, login 37
settings, passwords 39
settings, regional 17
settings, security 39
settings, shutdown abort 36
settings, unit ID 49
setup 5
setup wizard 5
shortcut icon 21
StyleLink overview 4
system fault 24
system requirements 5
system tray 21
-T-
time remaining 24
toggling views 33
-U-
updates 52
-V-
version information 50
view battery level 22
view, detailed 24

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StyleLink Client

Part II Using StyleLink 21

Part III Managing StyleLink Settings 37

Part IV Using Version and Update Functions 50

Part VI Enterprise Administration 58

1.1 About Ergotron StyleLink

1.2 System Requirements

Stylelink Monitoring Service Only

System requirements for the StyleLink application include:

Stylelink Monitoring Service Only

Stylelink Monitoring Service + Graphical User Interface

Click the Next button to begin installation.

Disable the components you don't wish to install.

After all selections are made, click Next to continue installation.

A progress bar will show installation as it proceeds.

1.3.1 Regional Settings

Click the checkbox under Default user account settings:

2.1 Enabling the StyleLink System Tray Application

After installation, a StyleLink shortcut icon will appear on the desktop.

2.2 Accessing System Status Information

StyleLink system is not connected

Battery charge is below 30%

Dockable View - icon view Dockable View - text view

2.3 Using the Detailed View

The Detailed View shows the status of the power system.

Acceptable ranges for these values are shown below:

Battery Voltage 10.5 - 14.7 or 21 - 29.4 Volts DC

Line indicates power is being drawn from a wall socket.

System Status shows any problems with the power supply:

Normal indicates that the system is working properly..

Battery indicates whether the battery should be replaced:

Good indicates that the battery is in good health.

2.4 Using the Dockable View

Ico Te Measure Ico Te Measure Status Abbreviations

CR Charge PS Pow er Source Battery (BAT) or Not Connected (NC)

PL Percent Load SF System Fault No Fault (NF) or Not Connected (NC)

IV Input Voltage BR Battery Good (GD) or Unknow n (UK)

CC Charge Current BR Battery Replace (REP)

Drag this icon to m ove Dockable View .

Dockable View - docked right

Dockable View - docked bottom

To close the Dockable View, click Close in the context menu.

2.5 Toggling Between Views

2.6 Closing the Detailed or Dockable View

2.7 Exiting the StyleLink System Tray Application

Choose Exit StyleLink to close down the application.

2.8 Handling Automated Shutdowns

Warning w indow - count dow n proceeding

3 Managing StyleLink Settings

and close the Options screen.

3.1.1 Setting Passwords

The user is presented with a standard password entry dialog:

3.1.2 General Settings

When this setting is changed and a populated history file

3.1.3 Configuring Alerts

3.1.3.1 Changing Notification E-mail Contacts

Enter a new contact by clicking the Add button.

This is the Stylelink Contact Form.

Click OK to save the changes.

The click Remove

The contact is gone and is not retrievable

Definition notification checkboxes

3.1.4 Email Settings