Norris C.

Bishop
341 Oakhurst Drive a Murphy, TX 75094
(972) 881-9823 (home) a (214) 450-9057 (cell)
Qualifications Profile
Highly skilled Financial Manager with more than 20 years of experience in the su
ccessful management and oversight of financial lending, collections, customer se
rvice and operations with a proven record of productivity, accuracy, and integri
ty.
Professional experience
CAPITAL ONE BANK a" PLANO, TX 2009 - Present
Supervisor - Home Equity Mortgage
a Manage a team that handles a portfolio of real estate accounts through the for
eclosure process.
a Manage activities related to processing loss mitigation workouts and modificat
ions.
a Manage the charge-off and review process of mortgage loans.
a Train employees on policies and procedures.
LEGACYTEXAS BANK a" PLANO, TX 1998 - 2008
Senior Vice President - Consumer Credit Administration Manager
a Managed the centralized operations, lending, processing,funding, collections,
bankruptcy, recovery, budgets, training, and customer service functions of the d
epartment including automobiles, recreational vehicles, unsecured, line of credi
t, small business, mortgages, home improvement, home equity, and land/lot purch
ases.
a Maintained full responsibility for managing approvals, documentation, and fund
ing.
a Established risk based rates.
a Implemented and managed credit scoring system.
a Developed and established the auto leasing and balloon financing operations.
a Managed approval process, compliance and operation control.
a Extensive experience in analyzing financial statements and tax returns.
COMMUNITY CREDIT UNION a" PLANO, TX 1994 - 1998
Assistant Manager Indirect lending / Leasing
a Managed automobile lease and retail balloon financing operations.
a Worked closely with department manager in managing daily operations of lending
,funding, and business development.
a Supervised analysts in credit risk decisions on A, B, and C loans.
a Marketed and promoted auto retail, balloon, and lease programs.
a Maintained dealer relations and provided quality customer service.
a Supervised funding, documentation, titling, and processing of contracts.
Norris C. Bishop Page 2 of 2

VOLVO FINANCE a" RICHARDSON, TX 1989 - 1993

National Credit and Collections Manager
a Supervised the field operations of credit, collections, funding, bankruptcy, r
ecovery, operations and customer service at five regional locations.
a Revised and monitored credit and collections procedures for leasing, financing
, commercial lending, fleet financing and leasing, and wholesale financing.
a Completed financial statement and credit risk analysis and credit reviews.
a Promoted retail and lease programs by conducting sales calls and credit semina
rs.
a Established and managed the Wholesale Finance Program.
a Served as a member of the Credit Committee.
a Previous position a" Commercial Finance Manager

MERCEDES BENZ CREDIT CORPORATION a" ATLANTA, GA 1986 a" 1989

Regional Credit Supervisor
a Supervised credit, collections, and customer service activities on finance, le
ase, commercial fleets, and wholesale finance accounts.
a Analyzed financial statements and credit risk and completed credit reviews on
commercial and wholesale finance.
a Supervised wholesale takeovers, audits, and collections.
a Promoted finance and lease programs to dealer principals, sales managers, fina
nce managers, and manufacturersa sales managers.
a Previous positionsa" Area Sales Supervisor, Customer Service/Operations Superv
isor.
Education
MISSISSIPPI STATE UNIVERSITY a" STARKVILLE, MS
Bachelor of Science Degree a" Banking and Finance
Community Involvement
OMEGA PSI PHI FRATERNITY, INC. (GRADUATE CHAPTER)
Past President, Past Finance Director, Past Budget Director
NORTH DALLAS COMMUNITY SERVICE FOUNDATION, INC
Treasurer
BOYS and GIRLS CLUB OF COLLIN COUNTY
Mentor