Desmond R.

Shaw Metro Atlanta, GA

drds@homemail.com
Results-oriented, detailed manager with over 5 years of a comprehensive range of
experience and formal training in Healthcare and Human Services Management in d
iverse healthcare environments. Seeking a challenging management position where
I can apply my professional skills, training, education, and experience to bring
added value to the organization.
PROFESSIONAL SKILLS/ACCOMPLISHMENTS
Management
• Provided leadership and oversight for multiple programs over a 5 year period in
accordance with the stated mission and consistent with the vision for the organi
zation
• Organized, trained, and managed staff of over 25 clinical and non-clinical team
members in a health/human services environment
• Supervised and enforced performance standards for the operations of multiple hea
lth/human services programs for approximately 100 consumers
• Planned, implemented and evaluated over 100 person-centered programs using human
services needs assessment methods, techniques and industry standard metrics
• Developed and maintained sound community relationships with consumer advocates a
nd other stakeholders, both private and public, in the service delivery process
• Managed the strategic planning, physical plant and safety, risk and quality assu
rance, information systems, and regulatory and legal compliance for programs
• Administered million dollar budget through cost effective management and fiscal
control measures, including assessment and monitoring of annual financial data
• Galvanized Capital Campaign Fund drive to secure million dollar funding for new
program facility through effective media participation
• Identified and negotiated with new program supplies vendors resulting in 25% cos
t savings
Technology
• Proficient in contemporary personal computer systems operation including Microso
ft Windows, Microsoft (Word, Excel, Power Point, Outlook, Database)
• Adept at utilizing Internet resources for research and development of effective
programs
QUALIFICATIONS/EDUCATION
Strayer University — Atlanta, GA
Master of Business Administration (Health Services)
• Leadership and Organizational Behavior
• Strategic Management
• Marketing Management
• Health Care Policy, Law and Ethics
• Corporate Finance
• Health Services Organization and Management
• Managerial Economics
• Health Financial Management
• Law, Ethics and Corporate Governance
• Managerial Accounting
• Business Enterprise Systems
• Quantitative Methods Analysis

University of the West Indies, Medical School — Jamaica, West Indies
Degree in Medicine and Surgery
University of West Indies, Faculty of Natural Sciences — Jamaica, West Indies
Bachelor of Science with Honors (Biochemistry)

Certifications/Training
• Train the Trainer – Disability Awareness — N.I.S.H. (GA) June, 2006
• Leadership Supervision Workshop — M.C.H.S.P. (MA) September, 2005
• Multimodal Communication – D.M.R. (MA) March, 2005
• Challenging Behaviors/Crisis Escalation – R.R.C.E.P. (NY) April, 2004
• Creative and Dynamic Programming – U.C.P./N.Y.C. (NY) June, 2003
PROFESSIONAL EXPERIENCE/EMPLOYMENT HISTORY
• Work Inc. – Quincy, MA 11/04 – 07/08: Director, Day Hab
on Services
Responsible for the overall direction and operation of Day Habilitation Se
rvices including the assessment, development, implementation and evaluation of p
rograms and person-centered plans for adults with MR/DD/MH issues
Provided leadership, management and administration of comprehensive clinica
l and non-clinical service delivery to meet the needs of persons served, includi
ng PT, OT, SLP and Art Therapy
Responsible for the management of strategic planning, fiscal management, ph
ysical plant and safety, risk and quality assurance, information systems and leg
al and regulatory compliance
Built and maintained sound community relationships with family members and
other stakeholders to advance the cause of consumer inclusion and independence
Responsible for human resource and workforce development including hiring,
training, motivating and disciplining program support staff
• United Cerebral Palsy of New York City 04/99 – 10/04: Habilitation Super
isor
Accountable for effective utilization of resources including time, equipmen
t, materials and personnel within a group and for ensuring a safe and healthful
environment
Interacted with other provider departments, consumers, families, external ag
encies, and other community human resource providers
Ensured optimal provision of services to consumers through measurable standa
rds
Maintained confidentiality and security of consumer records
Supervised tasks assigned to a variable number of support staff and performe
d periodic evaluations and advised remedial action or appropriate rewards when r
equired
Coordinated, developed and implemented integrated functional program service
s and projects
Facilitated referrals of exceptional cases to specialist clinicians

• General Hospital – P.O.S., Trinidad, W.I. Board Registered Medical Practit
oner