GAY B.

DINGLE-BUTLER
gd88ff42@westpost.net

C - LEVEL EXECUTIVE ASSISTANT

A seasoned professional providing administrative support to high-level executive

s throughout various organizations for over 10 years.
A strong leader with extensive organizational skills and the ability to set effe
ctive priorities to achieve immediate and long term goals.
PROFESSIONAL STRENGTHS AND AREAS OF EXPERTISE
*Detail-Oriented *Creative Problem Resolution *Relationship Cultivation *Multita
sking Under High Pressure
*Results Driven *Adaptation to Business Needs *Team Management Skills *Expense
Reduction
*Information-Driven Decision Making *Effective Verbal and Written Communication
Skills with Strong Work Ethic

PROFESSIONAL EXPERIENCE
NATIONAL JUDGMENT RECOVERY SERVICES
North Carolina 01/2009 - Present
Judgment Enforcement Specialist/Executive Assistant to President
* Provide senior administrative support for President
* Acquire leads through solicitation, advertising, court documents; Create numer
ous court documents to legally assign judgments
* Negotiate complex contracts to secure court awarded judgments; Accurately file
legal documents with various court systems
* Perform skip traces, asset searches, asset seizures upon assignment; Negotiate
complex settlement offers
* Execute court awarded judgments; File satisfied judgments with courts; Remove
entry from credit report
* Maintain meticulous CRM database system; Produce Client Status Reports
NC STATE Temporary Solutions
North Carolina 06/2008 - 6/2009
NC VIRTUAL PUBLIC SCHOOL - Department of Public Instruction
Administrative Assistant to Executive Director
[Contract] 10/2008 - 2/2009
* Provided administrative support for Executive Director and C-Level Executives
* Assisted COO with finalizing $3 million budget for NC State approval
* Arranged quarterly Advisory Board Committee meetings for Executive Director, B
oard Members and Staff
* Reconciled all employee travel reimbursements
* Managed all invoices, contracts, third party vendors, and supplies via e-Procu
rement
* 98% - Handled highly sensitive and confidential material daily
* Delegated work flow to Student Employee daily
NC STATE TREASURER - Department of Investment Management
Executive Assistant to CIO - [Contract] 6/2008 - 8/2008
* Provided administrative support to CIO; Arranged travel for CIO and Senior Alt
ernatives Investment Manager
* Managed quarterly Investment Advisory Committee meeting for Treasurer, Board M
embers and CIO
* Reconciled travel reimbursements; Coordinated various meetings; Prepared Counc
il of State and Gov Ops reports
* Created 3 Operations and Procedures Manuals for CIO ahead of schedule
* Served as back-up for answering Nortel telephones [10 lines] and facility main
tenance/repairs
* Responsible for new hire departmental orientation; Coordinated mass mailings;
Assisted with general office functions
SMITH BREEDEN ASSOCIATES, INC.
North Carolina 7/2007 - 1/2008
Staff Associate to COO/CFO, Director of Human Resources & Business Administratio
n
* Supported COO/CFO; Director of Human Resources; Business Administration
* Supported entire company with ad hoc projects including office supply orders a
nd special requests
* Assisted with the development of Staff Associate internal resource network
* Improved vendor relations and communications by 90%, resulting in reduced expe
nses by 40%
* 95% - Coordinated difficult appointments; Maintained intricate calendars; Coor
dinated high-level meetings
* Arranged travel; Handled various correspondence; Arranged catering and set-up
for Firm wide weekly meetings
* Facilitated quarterly billing statements; Employee expense reports; Client/ven
dor invoices and accounts payable
* Assisted with Security Commission audit; Retrieval of litigation documents; Fi
ling IRS documents and Federal Tax
* Prepared Board meeting materials for CEO and COO/CFO; Arranged distribution to
outside Board members
* Primary contact for all company vendors including Building Management-Grubb &
Ellis and Quality Janitor Service
* Duration - 6 months due to both the COO/CFO & HR Director leaving the firm une
xpectedly; position eliminated.
BLUE CROSS and BLUE SHIELD
North Carolina 1/2006 - 6/2007
Administrative Assistant to 2 Vice Presidents and 10 Directors
* Supported Vice President of Financial Services and Chief Corporate Actuary [Co
rporate Actuarial - CA]
* Supported Vice President of Actuarial & Underwriting [A&U]; Supported combinat
ion of 10 Directors in CA & A&U
* Supported entire CA and A&U Department of 187 personnel
* Recognized monetarily for contributions to increased productivity, efficiency
and quality of work
* Saved Underwriting Department * $500K in fines [HIPAA] as a result of initiati
ng reorganization of confidential files
* 80% - Coordinated difficult appointments; Maintained intricate calendars; Coor
dinated travel for VPs and Direct Reports
* Exceeded Finance Division fundraising goals by 15% and raised $3,500 in Silent
Auction as a United Way Ambassador
* Processed time-sensitive Extracts and Utilization Studies for A&U
* Created 150 page intricate PowerPoint presentations for VP of Actuarial & Unde
rwriting
* Prepared monthly metrics; gross margin and UCL accuracy for CA
* Compiled Board of Directors meeting materials for CEO and CFO; Compiled Financ
ial Services Project Status Reports for CFO
* 95% - Improved, created, updated and distributed Monthly Project Status report
for Technical Team
* Reconciled up to 45% of outstanding check requests; purchase requests, Reden &
Anders/Lewin Group invoices
*Traveled and relocated to North Carolina from March 2005 - January 2006
COLONY CAPITAL, LLC
New York 6/2004 - 2/2005
Office Manager/Assistant to President
* Supported President of company; Supported General Counsel of company; Provided
support for all visiting Principals
* Provided back-up support to Vice Chairman of Resorts International
* Organized intricate domestic/international travel calendars; Processed complex
expenses for senior management
* 98% - Handled highly sensitive and confidential material; Completed ad hoc pro
jects for principal management
* Demonstrated strong ability to multi-task while running office; Managed Recept
ionist; Ordered office/kitchen supplies
* Reduced office expenses by 75% by establishing new accounts and improving comm
unication
* 90% - Processed office bills for payment, reconciled accounts and handled pett
y cash; Handled complex vendor issues
CITIGROUP, Citigroup Finance - Client Analytics Information Group
New York 6/2000 - 6/2004
Senior Secretary to Managing Director
* Supported Managing Director of Client Analytics and three Directors of Client
Management Group
* 95% - Handled highly sensitive and confidential material; Completed ad hoc rep
orts and projects for senior management
* Organized complex Managing Director and Director intricate international trave
l calendars
* Processed complex expenses for senior management
* Posted imperative documents on CIBIX website; Assisted with Global Banker and
Compass retirement
* Coordinated client coverage issues with business analysts; Worked on Client Pl
an
* Set-up Client Relationship Management projects
* Involved in rebranding project; Learned new P2P system; Processed all business
stationery
Citigroup Investment Banking Division - Global Investment Banking Management
3/2001 - 4/2002
* Supported two Directors of Global Investment Banking
* Provided back-up support to CFO and Comptroller of Global Investment Banking
* Facilitated extremely confidential distribution of Brendan Wood International
[BWI] audits; NA/UK
* Coordinated confidentiality agreements for BWI Banker audits and improved proc
ess by 75%; created tracking system
* Assisted with Global Client Management Review Process; Handled highly sensitiv
e and confidential material
Citigroup Investment Banking Division - Global Industrial Group 6/2000 - 3/2
001
* Acted as a liaison between HR and IBD during extensive MD/Associate/Analyst Ne
w Hire Initiative
* Controlled replication and distribution of comprehensive resume books for recr
uiting team
* Strategically scheduled bankers for interviewing; Coordinated meetings among k
ey participants
* Trained new HR contacts with interview process and assisted with franchise rev
iew process
* Employed with Anderson Consulting [Accenture] 6/1999 to 7/1999.
A family tragedy occurred that required extensive travel from 7/1999 - 5/2000.
CITIBANK, N.A., Global Agency & Trust Services
New York 9/1998 - 5/1999
Executive Assistant to Managing Director
* Provided support for Senior Product Management and Vice-President team in all
phases of production
* Processed expenses, ran reports, created spreadsheets for analysis and created
marketing presentations
* Produced monthly business review with extensive use of MS PowerPoint, Word and
Excel
* Executed extremely time-sensitive currency transfers daily
* Handled Financial Control monthly accruals

EDUCATION AND HONORS

Bachelor of Arts, Magna Cum Laude; LONG ISLAND UNIVERSITY; Dean's List, Universi
ty Honors Program,
Martin Luther King, Jr. Scholarship, Honors Mentor, Who's Who of American Colleg
es and Universities

AFFILIATIONS AND AWARDS

Member of National Judgment Network; United Way Ambassador; How to Excel As An A
dministrative Professional;
Blue University: Effective Communicating; Monetary Spot Award; Demonstrated a Se
nse of Urgency - Produced Professional Finance Documents for CFO; United Way - E
xceeded Fundraising goals by 15%

COMPUTER AND SPECIAL SKILLS

2007 MS Word, PowerPoint, Excel, Access, Outlook, VISIO, e-Procurement, Groupwis
e, Internet, Editor of The Message newspaper