Joshua Skinner

524 West Tharpe Street Apt 27 Tallahassee, FL 32303 joshua.b.skinner@gmail.com (601) 781-7539

Objective
Seeking a challenging career that utilizes my talents and communication skills.

Education
Mississippi State University, 2007 - 2010 BS, Biochemistry/Bioinformatics Minor, Computer Science GPA: 3.48

East Central Community College, Decatur, MS, 2005 - 2007 AS - Pre-Medical GPA: 3.82

Experience
Technical Some website design and coding experience (PHP/JS/CSS/HTML5) as well as Wordpress setup and administration 8 years working with multiple versions of Adobe Photoshop, Lightroom and related products Extensive remote access/LAN support Experience with Active Directory, Windows Server 2003/2008, Exchange 2003/2010 Affiliated Computer Services, Tallahassee, FL, June 2011 - Current Customer Service Representative Resolve issues surrounding debit card accounts for customers of state unemployment and child support programs Educates customers on available options for resolving their issues and carries out their requests or directs them to the appropriate party that can assist them MIS Solutions Inc., Suwanee, GA, September 2010 - April 2011 Level I Service Engineer Answered and addressed queue calls as well as all other assigned tickets Worked 30 to 55 cases a week from a user base of 30 different clients (approximately 550 end users) Project lead on antivirus transition for roughly 80% of our user base involving 450 agent deployments Managed scheduling, setup, deployment and maintenance of agents, also created documentation and facilitated training for end users as well as fellow engineers Worked with customer service representative and service manager to develop new practices to standardize client information updates and also improve engineer-client interactions

Mississippi State University, Starkville, MS, September 2009 - June 2010 Laboratory Technical Assistant Completely redesigned the two websites of the State Chemical Laboratory with a focus on giving control of the sites' content back to the lab members Provided regular and emergency technical support for all office PCs in the State Chemical Laboratory Consulted in computing hardware purchases Vital Care Inc., Meridian, MS, July 2009 - August 2009 Financial Services Assistant Collected and prepared patient charts for scanning into a web-enabled retrieval system (Remitdata) Reviewed and approved scanned documents, assigning them into patient charts while associating them with related metadata Worked closely with management and Remitdata to facilitate improvements to the online UI and metadata system Trained employees in the use of Remitdata and related systems Mississippi State University, Starkville, MS, June 2008 - May 2009 Chemistry Tutor Tutored students an average of twelve hours a week in General Chemistry I/II, Organic Chemistry I/II, and Survey of Chemistry Responsible for tutoring all chemistry students who came to The Learning Center, coordinating as many as eight students at once Continued tutoring privately part time until graduation from MSU in 2010 DonLou Dairy, Union, MS, January 1995 - March 2007 Assistant/Unskilled Labor Helped manage small dairy farm, involved in all tasks related to the farm's production and upkeep including physical labor such as milking, herding and general maintenance, but also more business oriented tasks including general bookkeeping and herd statistics Farm was a 24/7/365 operation - worked 40 hours/week minimum for much of this time period

Achievements
Computational Biology Certification from the Institute for Digital Biology at MSU MSU Biochemistry Club Secretary Shackouls Honors College member Phi Theta Kappa Public Relations Officer International honor society of two-year colleges - documented club activites and coordinated press releases with the college and various news sources East Central Hall of Fame 2007 Highest honor at EC awarded to six students each year - demonstrated outstanding character and scholastic ability and contributed to the betterment of the college