OBJECTIVE

After several years of highly successful sales and sales management with PAETEC,
most recently as Manager of Account Development of the Central Region, I'm seek
ing new challenges and a position with additional responsibility.
Work Experience
06/2006 - Current
Manager, Account Development, Central Region Chicago, IL
PAETEC
* Responsible for managing three teams across five offices spanning three states
* Held accountable for accurate monthly forecasting
* Maintained responsibility of account base in excess of $5 million dollars in m
onthly total billed revenue
* Finished quarter over quarter above 175% of sales goal across the central regi
on. Q3 of 2010
exceeded 200% of objective in new revenue within the base
* Responsibilities included: evaluation, hiring, training, and motivation of new
Account Managers to
produce immediate sales results and customer retention
* Responsible for all escalations within base of over 3,000 customers.
* Implemented Quality Service Reviews of top 20 accounts in the Central region
* Achieved Chairmans club for 2009 ranking second in the company
* Acted as SME for Legacy markets during merger and acquisitions throughout the
South region and the
Central region
* Exceeded customer churn objective with less than .04% for 2008, 2009, and 2010
* Decreased # of expired customers from Q1 to Q3 by more than 20% to drive avera
ge revenue expired
below 10%
* Met and exceeded retention across all markets in excess of 103% against nation
al goal of 98%
* Prepared and delivered weekly consultative sales training meetings and role pl
ay sessions with teams
to develop independence and improve skill sets to go up market
Senior Account Manager
* Responsible for management of account base, attrition, renewals, and account g
rowth
* First point of contact for customer upon completion of install
* Partner with sales to identify new opportunities to increase market share
* Responsible for maintaining accounts and building relationships by assessing c
lient needs and
presenting solutions based on extensive product knowledge
* Primary point of contact for all customer inquiries
* Foster and nurture internal and external relationships
01/2004 - 06/2006
Client Services Manager Chicago, IL
Mpower
* Responsible for relationship management for Silver and Gold customers
* Develop implementation plan to meet SLAs
* Responsible for base management and market growth
* Partner with sales to identify and secure new revenue
* Sole point of contact for moves, adds, changes, and escalations
* Achieved customer base growth by over 60% per quarter
* Exceeded quarterly objectives set by management
08/2002 - 09/2003
Operations Manager Northridge , CA
Public Storage
* Managed staff of 15-20 employees
* Responsible for 2,000 container warehouse
* Accountable for P&L reports within 250,000.00 annual operating budget
* Facilitate training and administer performance appraisals
* Insure compliance of OSHA safety requirements
06/2000 - 03/2001
Operations Manager Chicago, IL
Quartet Service Corp
* Accountable for budgeting for operations of the Chicago market
* Responsible for hiring and staffing the Chicago office
* Implement training programs for technical staff
* Assisted in development of the Quartet infrastructure
Customer Manager
* Managed an average of 20 IT personnel in multiple locations
* Held accountable for managing projects dealing with integration of solutions
* Established and maintained customer relationships from Supervisor to C-Level
* Negotiated and documented any customer integration service request and deliver
ed synopsis reports
* Responsible for delivering weekly reports to upper management
* Participated in customer cutover activities with implementation
12/1999 - 06/2000
Implementation Engineer Chicago, IL
Global Crossing
* Delivered sales presentations to prospects
* Responsible for the technical turn up of customers
* Liaison between operations/engineering, vendors for project implementation of
data & voice
applications
* Managed multiple projects to completion while meeting SLAs
* Responsible for project management meetings with major market accounts to disc
uss network configs
and implementation
* Coordinated all moves, downgrades, upgrades, and cutovers of new and existing
customers
02/1997 - 11/1999
Service Operations Specialist III Atlanta , GA
Sprint Business Group
* Managed data network through various systems
* Conducted site surveys with clients and walk through inspections
* Worked with account teams to complete date projects to meet Service Level Agre
ements
* Update customer inventory of all services
* Train and present to teams locally and nationally on new products and producti
vity
* Met financial objectives set by mgmt. at 110%, 11 out of 12 months