PATRICIA McMENAMIN

31 Amherst Drive ~ Basking Ridge, NJ 07920

Cellular: 908.295.4300
pmcb22be@westpost.net
QUALIFICATIONS SUMMARY
Strategic and solutions oriented marketing & sales professional with outstanding
relationship and interpersonal skills. Accomplished in interpreting organizati
onal goals, assessing business needs and creating technology-integrated solution
s. Experienced in analyzing situations quickly and consistently meets/exceeds q
uota by utilizing a consultative sales process & methodology. Exceptional commun
icator with ability to develop strategies to resolve complex business issues. T
eam leader who creates departmental vision as well as leading both international
and domestic teams to exceed sales, market share and profitability goals. Suc
cessfully negotiates solution-driven, large-scale contracts with executive manag
ement of key accounts for both start-ups and established companies.
Additional areas of expertise:
Consultative & Solution Strategies Strategic Business Execution Marketing Strate
gy & Rollout
Account Growth & Retention Contract Negotiator Account & Relationship Managemen
t
PROFESSIONAL EXPERIENCE
Message Systems, Inc.
Current
Senior Sales Executive
* Triumphantly secured enterprise level, multi-year software & services agreemen
ts for the Message Systems solutions with Fortune 500 companies
* Profitably sold message management solutions with a unique technology platform
of modular API's into 11 new accounts within various vertical markets
* Ranked in top 5% - exceeding quota by 210% by closing new business and renewal
business by 326% with lucrative multi-year agreements and advantageous revenue
recognition terms for Message Systems
WORKSOFT 2008-2009
Regional Sales Director
* Exceeded $2 million quota - average license deal $300K with TCV exceeding $500
K with services and consulting
* Successfully sold ALM (Application Lifecycle Management), functional and perfo
rmance testing solution to Fortune 1000 companies in the Eastern USA & Western E
urope
* Lead a cross-functional team with representatives from development, engineerin
g, pre-sales and services to provide/sell a comprehensive solution
RIGHTNOW TECHNOLOGIES 2005-2007
Senior Account Manager
*Secured 12 new enterprise clients for a TCV of $1.6M. Renewal client contract
value exceeded $870K. Negotiated renewal contracts with existing clients to inc
rease the breadth, depth and reach within client/department(s)
* Sold and managed RightNow hosted CRM suite, marketing & sales and cultivated t
he "trusted advisor" role to ensure the success, adoption, performance
* Negotiated multi-year contracts with both new and existing clients to ensure t
o maximize revenue potential for all appropriate products, services, training an
d the associated value to the customer/prospects to exceed KPI's/ROI/goals/objec
tives
SAP AMERICA INC.
2002-2004
Senior Account Executive
* Exceeding $2 Million annual quota by 24 and 32% consecutively - negotiated and
 closed 13 significant software agreements with prospects to become new mySAP.co
m customers
* Positioned and sold all SAP products (ERP, CRM, SCM, SRM, Portals, mySAP.com),
services and training to selected accounts and prospective customers including
several major pharmaceutical accounts
* Successfully extended SAP footprint beyond ERP with several existing SAP custo
mers to include additional solutions - CRM and APO and Portals

SIEBEL SYSTEMS, INC. 1998-2002

Global Account Manager, Siebel Life Sciences
* Managed the relationships of several worldwide/global accounts, generating mul
ti-million dollar/multi-year contracts for standardized CRM solutions for sales,
call center, service and Employee Relationship Management (ERM) applications
* Secured future opportunities for standardization on newly introduced modules f
or increased functionality and unified employee interaction within the organizat
ion and across Johnson & Johnson Pharmaceutical, Medical/Surgical, Diagnostic an
d Consumer Operating Companies and Affiliates
* Recognized as award recipient four consecutive years for exceeding all MBO obj
ectives and annual sales quota
Group Manager, Life Sciences Industry Alliances
* Identified, targeted, recruited and managed 21 industry partners to build Sieb
el Systems ecosystem enabling the offering of a "complete solution" for Life Sci
ence customers, worldwide
* Increased Life Sciences vertical and partner led revenue in 2000 by 64%
* Acted as liaison between sales, product marketing, alliance organizations and
customers
IMS HEALTH 1997-1
998
Director of Sales/Account Management, Specialty Segments
* Increased sales by 16.2% in 1998. Directed the activities/efforts of 11 accou
nt directors/managers for sales and account management of products, services and
applications with specialty markets and new business development
* Developed, executed and directed a New Business Development Group. Refined pr
ocesses, measurement vehicles and communication standards. Revenue generation c
ommenced within two months of department inception
JOHNSON & JOHNSON 1987-1997
Corporate Business Manager - Johnson & Johnson Health Care Systems
* Increased area's revenue by 23%, 15% and 17% by negotiating large-scale multi-
year contracts that strategically consolidated all of J&J's products and service
s with regional healthcare service providers
* Cultivated partnering relationships with all levels of management at the large
st health care systems and managed care organizations. Assessed client's busine
ss goals and formulated comprehensive offerings that leveraged the full value of
the breadth and depth of J&J's products and services
* Achieved price and term consensus with all J&J's Operating Companies, enabling
the negotiation of strategically priced combined offerings. Directed the activ
ities of personnel of 18 Operating Companies to execute the contracts' terms
Manager, International Market - Johnson & Johnson Orthopaedics
* Increased Orthopaedic market share by 6.9% and earnings before taxes by 7.2% i
n a mature and highly competitive market
* Penetrated and dramatically expanded product distribution in numerous areas of
the world including Latin America, Mexico, the Caribbean, Central/Eastern Europ
e and the Far East. Established comprehensive business plans with local leaders
hip including the approval of all regulatory authorities
Sales Representative - Johnson & Johnson Orthopaedics
* Attained the leadership share position in Orthopaedic products in PA and WV
* Merited Sales Achievement Award and placed 2nd nationally
EDUCATION
MBA, Marketing, St. Joseph's University, Philadelphia, PA
BS, Marketing, St. Joseph's University, Philadelphia, PA
* Executive Leadership - American Management Association
* Northeastern University Executive Education - Advanced Management
* The John E. Anderson Graduate School of Management of UCLA - Medical Marketing