Concern Alert No.

Concern & Corrective Actions Summary Report (8D)

Title: Date Opened: Last Update:
Product / Process/ Project Code/ Information:

D0 Symptom(s):

D0 Emergency Response Action(s): % Effective: Date

Implemented:

Verification / Validation:

D1 Team (Name, Dept, Phone) D2 Problem

Champion: Problem Statement:
Team Leader:
Team Members: Problem Description:
(Inc: Part No.s, Customer & no. of Occurrances)

D3 Interim Containment Actions(s): Resp: % Date

Effective: Implemented:

Verification / Validation:

D4 Root Causes(s): % Contribution:

Verification:

D5 Chosen Permanent Corrective Action(s): % Effective:

Verification:

D6 Implemented Permanent Corrective Action(s): Resp: Date Implemented:

Validation:

D7 Prevent Actions: Date Implemented:

D7a Systemic Prevent Recommendations: (include details of similar products/processes reviewed) Responsibility:

D7b Review & update following Documents/ System: Responsibility & Doc #’s: Due Date: Actual Completion
Date:
1. Manufacturing/ Inspection Work Instructions
2. Control Plans
3. Design/ Process FMEA
4. Gauges
5. PPAP
6. Engineering Change Approval
7. Manufacturing/ Inspection forms
D8 Team and Individual Recognition: Date Authorised and Closed By:
Closed:

Issue C Page 1 of 2
Concern & Corrective Actions Report Guide & Checklist
D Section Check Note 
Title The problem as described by the originator.
D0 Symptoms The effect of defect or shortcoming.

* Emergency Response Action (ERA) Is an emergency action in place capable of eliminating

immediate effects?

Verification / Validation Is ERA verified as successful?

D1 Team Is the team cross functional, representing relevant
process/product knowledge. Do they have the time,
authority and skill in the required technical disciplines to
solve the problem and implement corrective actions.
D2 Problem Statement Is "What is wrong with what" identified (verb, noun)

* Problem Description Identify who, what, why, where, when, how many &
how often.
D3 Interim Corrective action (ICA) Are actions to isolate the effects of the problem in place
are until permanent action defined?
* (Note: Validate that the action taken works)
D4 Root Cause Is what caused the problem (root cause) and the reason
for not detecting it identified (escape point)? Brainstorm
* the possible causes of the problem (attach)
Root cause verification Is it possible to turn on/off the root cause?
Can use Cause & Effect & 5 Why analysis
D5 Choose the permanent corrective Is a permanent solution to address & correct root
action (PCA) cause of problem implemented?
* Can use Decision Making Form.
D6 PCA Implementation & Verification Is the implemented PCA verified to be effective in
eliminating the problem for good? Detect any
undesirable side effects.
D7 Preventive action Is the reason for occurrence of root cause identified
and preventive actions are in place to avoid recurrence?

D7 a/b Systemic Are changes to the Management policy and operating

systems/ Processes invoked to avoid recurrence of such
problems? List similar systems/parts with the potential for
the same defect. Issue actions for items identified.
D8 Team and individual recognition Is the effort of current and past members of team
recognised?
*

*COMMMUNICATION POINT (WITH THE SOURCE OF CONCERN)

Attached Associated Documents / Comments
Customer Visit Report
Supplier Visit Report
Supplier CCAR (8D)
Rejection Notes
Laboratory Reports
Inspection Reports

Issue C Page 2 of 2